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The Zoom Insider’s Guide

Everything we know about Zoom in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.

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ToolGPAOctober 2026

Zoom

The Insider’s Guide

Video meetings bundled with team chat, phone and AI notes

Zoom, as pictured on zoom.com

Every plan, grade, refund rule and rival among team communication apps, read from Zoom’s own pages.

Made by Zoom Communications, Inc. · checked Oct 9, 2026 · toolgpa.com

2.6GPA

Contents

  1. 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
  2. 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
  3. 03What it doesIts main features, where it runs, what it works with and who makes it
  4. 04Where it standsIts grades against its category, and whether to keep it or make your own
  5. 05After you payGetting your money back, getting out, and getting help
  6. 06The alternativesThe tools it is most often weighed against, side by side
  7. 07Quick answersThe questions people ask about it, each answered in a line or two
  8. 08About ToolGPAWho made this guide, what else is on the site, and how to cite it

ToolGPA put this guide together from Zoom’s own pages, its app-store listings and our grades. Every fact in it is on Zoom’s page too, where it is kept up to date. Checked Oct 9, 2026.

Part 01 · Overview

Welcome

What it is, who it suits, its grades and the ten things to know first

2.6

GPA, above 20 of the 33 other team communication apps we grade

Zoom sells its video meetings as part of Zoom Workplace, a bundle that also covers team chat, VoIP calling, whiteboards, clips, mail, calendar and documents in one app. The free Basic plan allows 40-minute meetings with up to 100 participants plus instant messaging. Paid plans extend meetings to 30 hours and add cloud recording, unlimited AI note-taking and admin controls, while webinars, larger meetings and rooms are add-ons or Enterprise features.

To get you started, here are 10 things to know about Zoom, taken from its own pages and our grades.

Most people already know what to do with a Zoom link, and guests need no account or plan.
From our grade for ease of use
  1. 1

    Best for video meetings anyone can join

    Zoom is a video meeting app most people already know how to join, on every device, and guests need no account.

  2. 2

    Paid plans start at $14.16 a month for each person

    As its pricing page puts it: $14.16 per user / month, billed annually ($169.90 a year).

  3. 3

    There is a free plan

    Workplace Basic: meetings of up to 40 minutes and 100 participants, instant messaging, 3 editable whiteboards, 5 two-minute clips, and AI summaries for 3 hosted meetings a month.

  4. 4

    It runs on 6 platforms

    Web, macOS, Windows, Linux, iOS and Android, with a browser extension too.

  5. 5

    Video meetings

    Meetings run up to 40 minutes on Basic and 30 hours on paid plans, with 100 participants on Basic and Pro, 300 on Business and 1,000 on Enterprise.

  6. 6

    Team chat

    Instant messaging is part of every Workplace plan, including the free Basic plan, and sits in the same app as meetings and calling.

  7. 7

    AI notes and meeting summaries

    Basic includes AI note-taking 3 times a month and summaries for 3 hosted meetings. Pro makes both unlimited and takes notes in Zoom, third-party and in-person conversations.

  8. 8

    Refunds: no set window

    Zoom's terms say every payment is non-cancelable and non-refundable for the term you are in, and the cancel article agrees that cancelling does not generate a refund. On its own that would be a C, because you press Cancel Plan yourself and keep the service to the end of the term.

  9. 9

    A 2.6 GPA, above 20 of 33

    That is against the other team communication apps we grade, on value, the free plan, features, ease of use and platforms.

  10. 10

    Keep it

    To replace Zoom you would be making video calls. That is not a weekend's work, with an AI app builder or without one.

Zoom at a glance

Pricing
Free plan, from $14.16 per user / month, billed annually ($169.90 a year)
Free plan
Yes
Free trial
Free trial of Workplace Pro when subscribing in the iOS app, per the App Store listing; its length is not stated
Runs on
Web, macOS, Windows, Linux, iOS, Android, Browser extension
Made by
Zoom Communications, Inc., since 2011
Category
Team Communication
Our grade
2.6 GPA, good
Store rating
4.7 on the App Store, 3,244,104 ratings

The report card

Best for video meetings anyone can join

Zoom is a video meeting app most people already know how to join, on every device, and guests need no account. But free meetings stop at 40 minutes, one-on-ones included, and save recordings only to your own computer. Pro is $14.16 a person, paid for the year up front, and still tops out at 100 people, and webinars and phones mean an Enterprise sales call. If your company has Microsoft 365 or Google Workspace, start there instead.

ToolGPA report cardZoomGraded Oct 10, 2026
SubjectGradeComment
Value for moneyCWorkplace Pro is $14.16 a user a month on yearly billing, double the $7 this category typically starts at, and it still tops out at 100 people. Single sign-on and 300-person meetings wait for Business at $18.33, and the year is taken in one payment up front.
Free plan and trialCBasic gives you unlimited meetings for 100 people, instant messaging, 3 whiteboards and AI summaries for 3 meetings a month. Then the clock: nearly every meeting on a free account ends at 40 minutes, one-to-ones included, and recordings save only to your own computer.
FeaturesCThe meeting app comes bundled with team chat, whiteboards, clips, mail, calendar and a booking page. But the plan ladder is full of walls. 300 people needs Business, 500 is a $50-a-month add-on, and the phone system, webinars and Rooms come only with Enterprise through sales.
Ease of useB4.66 on the App Store from about 3.2 million ratings, just under our top mark. Most people already know what to do with a Zoom link, and guests need no account or plan. Commenters say the browser version lacks parts of the app and Zoom keeps pushing the download.
Platforms and integrationsAWeb, Mac, Windows, Linux, iPhone, Android and a browser extension, which is the whole field. Gmail, Outlook, Google Calendar, Salesforce and ServiceNow connect. Commenters do say the browser version is the poor relation and that Zoom nudges you to download instead.
Grade point averageGood, out of 4.02.6

An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.

Who Zoom is for

  • Fits if you meet people outside your company, since guests join without an account
  • Works for teams who want AI meeting notes, which are unlimited on Pro at $14.16 a person

Who it is not for

  • Tight if you're staying free, because meetings stop at 40 minutes, one-on-ones included, and recordings stay on your computer
  • Pricey if your company already has Microsoft 365 or Google Workspace, which include meetings
  • Skip it if team chat is the main thing you need, since Zoom is a meetings app first
  • Pricey if you need 300 people in a call, which starts on Business at $18.33 a person, or 500, which is a $50-a-month add-on
  • Watch out: yearly plans are charged up front, and webinars, the phone system and Rooms need an Enterprise sales call

Good to know

Good for

  • Teams whose main need is video meetings with chat alongside
  • Occasional hosts who can work within 40-minute meetings
  • People who want AI meeting notes built into the meeting app
  • Companies that plan to add phone, webinars or rooms later

Worth knowing

  • Basic meetings end at 40 minutes, one-to-one calls included, and the plan records locally only with no cloud storage.
  • Meetings of 300 people need Business; beyond that the Large Meeting add-on starts at $50 a month for 500 participants.
  • SSO and managed domains start at Business, and webinars, the phone PBX and Rooms are bundled only into Enterprise, which is sold by sales.
  • Annual plans are charged as one upfront payment; the monthly figure shown is the annual total divided by 12.

Part 02 · Pricing

What it costs

Every plan, the free plan, ways to pay less and how prices have moved

$14.16

A month to start, for each person. There is a free plan too

Zoom has a free plan. Paid plans start at $14.16 per user / month, billed annually ($169.90 a year).

  • Workplace Basic

    $0

    Meetings of up to 40 minutes and 100 participants, instant messaging, 3 editable whiteboards, 5 two-minute clips and limited AI features.

  • Workplace Pro

    $14.16

    per user / month, billed annually ($16.99 billed monthly)

    30-hour meetings with 100 participants, unlimited AI note-taking and meeting summaries, unlimited clips, and 10 GB of cloud storage per user.

  • Workplace Business

    $18.33

    per user / month, billed annually ($21.99 billed monthly)

    300 participants per meeting, Scheduler with unlimited booking pages, unlimited whiteboards, SSO and managed domains.

  • Workplace Enterprise

    Custom

    1,000 participants per meeting, plus a full-featured phone PBX, webinars for 500 attendees, Rooms and translated captions.

The free plan

Workplace Basic: meetings of up to 40 minutes and 100 participants, instant messaging, 3 editable whiteboards, 5 two-minute clips, and AI summaries for 3 hosted meetings a month.

Trying it first

Free trial of Workplace Pro when subscribing in the iOS app, per the App Store listing; its length is not stated

Read from zoom.us on Oct 9, 2026.

Ways to pay less

  • Annual discount

    About 17% less with annual billing

    Workplace Pro is $169.90 a year ($14.16 a month) against $16.99 billed monthly, and Business is $219.90 a year ($18.33 a month) against $21.99.

    Stated on zoom.us

  • Nonprofit

    50% off for verified nonprofits

    Zoom's pricing FAQ says verified nonprofit organizations worldwide get a 50% discount on Workplace Pro, Workplace Business, Webinars and Large Meetings.

    Stated on zoom.us

What the app costs elsewhere

Each country’s App Store price for “Zoom Workplace Pro (Monthly)”, against $16.99 in the United States, in dollars at the day’s rate. The four cheapest and the four dearest of 11.

CountryPrice thereIn dollarsAgainst the US
India₹ 499$5.1670% less
Philippines₱ 779.00$12.4027% less
IndonesiaRp 239ribu$13.3721% less
Mexico$259.00$14.2316% less
Australia$28.49$19.8917% more
Germany18,99 €$21.2825% more
United Kingdom£16.49$21.8028% more
South AfricaR369.99$22.3832% more

Part 03 · Features

What it does

Its main features, where it runs, what it works with and who makes it

7

Places it runs: Web, macOS, Windows, Linux, iOS, Android and Browser extension

Video meetings bundled with team chat, phone and AI notes. Here is what it does, as its own site describes it, and what it covers: public API, AI features, meeting notes, whiteboard, booking links, team chat, video calls.

The meeting app comes bundled with team chat, whiteboards, clips, mail, calendar and a booking page.
From our grade for features
Video meetings
Meetings run up to 40 minutes on Basic and 30 hours on paid plans, with 100 participants on Basic and Pro, 300 on Business and 1,000 on Enterprise.
Team chat
Instant messaging is part of every Workplace plan, including the free Basic plan, and sits in the same app as meetings and calling.
AI notes and meeting summaries
Basic includes AI note-taking 3 times a month and summaries for 3 hosted meetings. Pro makes both unlimited and takes notes in Zoom, third-party and in-person conversations.
Whiteboard and Clips
Basic allows 3 editable whiteboards and 5 two-minute clips. Clips become unlimited on Pro, and whiteboards become unlimited on Business.
Mail, Calendar and Scheduler
Basic connects Gmail or Outlook and syncs Google or Microsoft calendars. Pro adds Zoom Mail and Zoom Calendar, and Business adds unlimited Scheduler booking pages.
Recording and cloud storage
Basic records locally only. Pro adds 10 GB of cloud recording storage per license, and extra cloud storage is sold as an add-on from $10 a month for 30 GB.

Where it runs

  • Web
  • macOS
  • Windows
  • Linux
  • iOS
  • Android
  • Browser extension

What it works with

  • Gmail
  • Outlook
  • Google Calendar
  • Salesforce
  • ServiceNow

Who makes Zoom

Zoom is made by Zoom Communications, Inc., the listed company Eric Yuan founded in 2011 and which was called Zoom Video Communications until 2024. Its annual report says it generates revenue from sales of subscriptions to its platform.

Founded
2011zoom.com
Based
San Jose, Californiasec.gov
Ownership
Publicly traded. A listed company: its About page says it completed an IPO in 2019 and trades on the NASDAQ under the ticker ZM, and its annual report names the Nasdaq Global Select Market.zoom.com
Team
7,438 full-time employees as of January 31, 2026, according to its annual reportsec.gov
Founders and leaders
  • Eric S. Yuan, Founder & Chief Executive Officerzoom.com
  • Velchamy Sankarlingam, President of Product and Engineeringzoom.com
  • Michelle Chang, Chief Financial Officerzoom.com
  • Xuedong Huang, Chief Technology Officerzoom.com
Hiring
86 open positions, most of them in sales (33), engineering (23) and customer services (10)careers.zoom.us
Affiliate program
Affiliate marketing program, joined through Impact: affiliates promote Zoom products on their own sites and earn commissions on the leads they send. The rate is not stated on Zoom's partner page.partner.zoom.com
Referral program
Zoom Up Program for Referral Partners: partners market Zoom to their own customers and may be eligible to earn commissions, with rewards tied to how much they invest in their Zoom practice. No rates are published.partner.zoom.com
Reseller program
Zoom Up Program for Resellers: resellers work with Zoom's sales teams and bill and invoice the customer themselves, with rewards tied to how much they invest in their Zoom practice. No rates are published.partner.zoom.com
Lately
Follow

Read on Oct 6, 2026 from the company’s own pages and from news reports. What is not stated there is left out.

Part 04 · Standing

Where it stands

Its grades against its category, and whether to keep it or make your own

20/33

Other team communication apps it is graded above

Zoom's GPA of 2.6 is higher than 20 of the 33 other team communication apps we grade.

It stands best on platforms and integrations (A, above 15 of 33) and worst on free plan and trial (C, above 0).

Its paid plans start at $14.16 a month for each person, against a middle price of $7 for the category: 21 of the 28 others that charge start lower.

On features, ease of use and platforms it scores 3.0 out of 4. 5 tools score higher and cost less.

Each grade against the category

Every bar is all 34 team communication apps we grade, cut by the letter each got. Zoom’s own letter is outlined.

  • CValue for moneyAbove 2 of 33
  • CFree plan and trialAbove 0 of 33
  • CFeaturesAbove 0 of 33
  • BEase of useAbove 24 of 33
  • APlatforms and integrationsAbove 15 of 33

Price against what you get

Each dot is one of 31 team communication apps. Further left costs less; higher up scores better on features, ease of use and platforms. Zoom is the marked dot.

D1.0C2.0B3.0A4.0Free$2$5$10$20$50$100More for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessZoomPumbleJitsi MeetSlackWire

What paid plans start at, a month (each step along is roughly double) →

Keep it, or make your own?

Whether this is something you could build for yourself with an AI app builder, and what you would give up.

Keep it

To replace Zoom you would be making video calls. That is not a weekend's work, with an AI app builder or without one.

It costs $169.92 a year.

What you could not

  • Video calls.
  • Chat that a whole team counts on staying up.
  • A bot that joins your calls and turns the talk into notes.
  • An endless canvas that stays smooth with hundreds of things on it.
  • Booking pages that read and write other people's calendars and send the emails.
  • Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
  • It is priced for each person, which means accounts and billing for a team.
  • It plugs into other products, Gmail, Outlook and Google Calendar among them, and has an API.
  • AI features, unless you pay a model provider for each request yourself.

What this rests on. Zoom’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.

Part 05 · Refunds

After you pay

Getting your money back, getting out, and getting help

DRefunds
ASupport

What happens once you have paid: whether you can get your money back, how to leave, and how to reach a person when something goes wrong. Each is graded from Zoom’s own terms and help pages.

Refunds and cancelling

DGrade

Weak · checked Oct 18, 2026

Zoom's terms say every payment is non-cancelable and non-refundable for the term you are in, and the cancel article agrees that cancelling does not generate a refund. On its own that would be a C, because you press Cancel Plan yourself and keep the service to the end of the term. What pulls it down is the renewal clause: the terms want written notice at least 30 calendar days before the next term begins, or it renews. No refunds plus a notice period is a D on our ladder.

Refund window
No set window
How you cancel
Yourself, in settings
Getting your money back

The terms of service say all payments are non-cancelable for the initial or current renewal term and are final and non-refundable, unless Zoom agrees otherwise, the law requires it, or your order form says so. Where local law gives a cooling-off period, Zoom says you may end the services and get a pro rata refund of prepaid, unused charges. The cancel article repeats that cancelling does not generate a refund.

Stated on zoom.com
How to cancel Zoom

A subscription bought online from Zoom is cancelled in the web portal under Plans and billing by the account owner, an admin or someone with billing privileges, and takes effect at the next renewal date. Add-ons must be cancelled before the base plan. If Cancel Plan is greyed out, self-service is not supported and you contact an account executive or support. Store purchases are cancelled in the store.

  1. Download any cloud recordings you want to keep
  2. Sign in to the Zoom web portal as the account owner, an admin or a user with billing privileges
  3. Click your profile picture at the top right, then Plans and billing
  4. Find the plan on the Current Plans or Plan Management tab
  5. Cancel any add-ons on that subscription first, then click Cancel Plan on the plan itself
  6. Confirm the cancellation; the status shows a pending cancellation until the term ends
Stated on support.zoom.com
What you keep afterwards

The article says the subscription and its services stay active to the end of the current billing term, and that you get a confirmation email while the status shows a pending cancellation. Cloud recordings remain available for 30 days after the paid subscription ends and are then permanently deleted and cannot be recovered. A cancellation can be undone with Reactivate at any point before the term ends.

Stated on support.zoom.com
Renewals

The terms say each renewal term starts automatically unless one side gives written notice of termination at least 30 calendar days before it begins, through the billing portal or by email to Zoom's renewals address. Zoom says it will send a reminder before a renewal only where the law requires one. Prices can change with 30 days' notice, and not cancelling inside that window counts as accepting the new price.

Stated on zoom.com

In your favour

  • If you bought online you cancel it yourself in the web portal, with nobody to phone.
  • You keep the paid plan until the end of the term you have already paid for.
  • Cancelled by mistake? Reactivate puts the plan back any time before the term ends.
  • Cloud recordings stay available for 30 days after the plan ends, so there is time to download them.

Watch out for

  • No refunds. The terms call every payment non-cancelable and non-refundable for the term you are in.
  • The terms want 30 days' written notice before a renewal term starts, or it renews anyway.
  • Zoom promises a renewal reminder only where the law makes it send one.
  • Cloud recordings are deleted for good 30 days after the plan ends, so download them first.

Customer support

AGrade

Excellent · checked Oct 18, 2026

Zoom says every plan gets round-the-clock access to its global support centres, and an account owner or admin can reach a live chat agent, not just the bot. Behind that sit a big knowledge base and a busy community. That is an A. Be clear about the limits, though: a live person on the phone is a paid Premier upgrade in business hours only, and an ordinary member who is not an admin gets the virtual agent and the articles.

Ways to get help

  • Live chat

    Zoom's support table lists a Live Chat Agent for account owners and admins, separate from the Zoom Virtual Agent for Chat, an AI agent that everyone gets and that answers first from the support site.

    Stated on support.zoom.com

  • Phone

    The Zoom Virtual Agent for phone is listed as available to every plan, 24 hours a day. A Live Phone Agent is listed only for the paid Premier support tiers and for owners and admins, with a note that regional business hours apply.

    Stated on support.zoom.com

  • Help centre

    The Zoom Support site holds a knowledge base of written articles on meetings, phone, billing and administration, searchable without signing in, alongside the Zoom Learning Center.

    Stated on support.zoom.com

  • Community or forum

    The Zoom Community is a public forum where Zoom customers ask questions and share answers. Zoom lists it as digital support included on every plan.

    Stated on community.zoom.com

Not listed on Zoom’s pages: email, contact form or ticket.

When people answer

Zoom says all its plans include 24/7 access to its Global Support Centers and the Zoom Learning Center, local language support and status notifications. The one stated exception is the Live Phone Agent on the Premier tiers, which carries a note that regional business hours apply.

Stated on support.zoom.com
How fast it says it replies

Its pages do not say.

What depends on your plan

Every plan gets the knowledge base, the community and the virtual agent. A live chat agent is listed for owners and admins. A live phone agent, priority response and direct access to second-line support come with the paid Premier tiers, which also add service-level agreements, pooled or assigned technical account managers and set numbers of developer support hours.

Stated on support.zoom.com

In your favour

  • Zoom states 24/7 access to its global support centres on every plan, including the free one.
  • Account owners and admins get a live chat agent, not only the virtual agent.
  • The knowledge base and the community are open to everyone without paying.
  • Zoom publishes exactly which support tier gets what, which is more than most do.

Watch out for

  • A live person on the phone is a Premier upgrade, and only in regional business hours.
  • An ordinary member who is not an owner or admin is left with the virtual agent and the articles.
  • No response time is stated for standard support: priority response and SLAs belong to Premier.
  • The first thing you meet on the support site is an AI agent, not a person.

What these two grades rest on. Read on 18 October 2026: Zoom's terms of service, its help article on cancelling a Zoom subscription, its article on using Zoom support resources with the support plan table, its contact page, the Zoom Support site and the Zoom Community. Nobody here cancelled a plan, asked for a refund or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.

Part 06 · Alternatives

The alternatives

The tools it is most often weighed against, side by side

Google Meet, Microsoft Teams, Webex, Whereby and Slack

The 5 tools Zoom is most often weighed against, with where each one differs from it.

  • 2.8GPA

    Google Meet

    Free plan · from $7/mo

    Browser-based video meetings included with Google Workspace.

    • Only Zoom lists macOS, Windows and Linux apps.
    • Only Zoom lists a browser extension.
    • Zoom also covers whiteboard, booking links and team chat.
    Zoom and Google Meet compared in full
  • 3.0GPA

    Microsoft Teams

    Free plan · from $4.00/mo

    Chat, video meetings and calling tied into Microsoft 365.

    • Only Zoom lists a Linux app.
    • Only Zoom lists a browser extension.
    • Zoom also covers meeting notes and booking links.
    Zoom and Microsoft Teams compared in full
  • 2.8GPA

    Webex

    Free plan · from $12/mo

    Cisco's app for video meetings, messaging and calling.

    • Only Zoom lists a browser extension.
    • Zoom also covers meeting notes and booking links.
    • Webex also covers noise cancellation, screen recording and file sharing.
    Zoom and Webex compared in full
  • 2.4GPA

    Whereby

    Free plan · from $10.99/mo

    Browser-based video meetings with permanent room links.

    • Only Zoom lists macOS, Windows, Linux and Android apps.
    • Only Zoom lists a browser extension.
    • Zoom also covers meeting notes, booking links and team chat.
    Zoom and Whereby compared in full
  • 2.8GPA

    Slack

    Free plan · from $7.25/mo

    Channel-based team messaging with huddles, workflows and AI.

    • Only Zoom lists a browser extension.
    • Zoom also covers meeting notes, whiteboard and booking links.
    • Slack also covers workflow automation, documents and file sharing.
    Zoom and Slack compared in full

Part 07 · Questions

Quick answers

The questions people ask about it, each answered in a line or two

18

Questions, each answered in a line or two

The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.

Is Zoom free?

Zoom has a free plan. Workplace Basic: meetings of up to 40 minutes and 100 participants, instant messaging, 3 editable whiteboards, 5 two-minute clips, and AI summaries for 3 hosted meetings a month.

How much does Zoom cost?

Zoom lists 4 plans. Workplace Basic: $0.

What platforms does Zoom work on?

Zoom is available on Web, macOS, Windows, Linux, iOS and Android. It also has a browser extension.

Does Zoom offer any discounts?

Zoom publicly lists the following: About 17% less with annual billing; 50% off for verified nonprofits.

How is Zoom rated?

Zoom's iPhone and iPad app averages 4.7 out of 5 from 3,244,104 ratings on the App Store in the United States, as read on Oct 7, 2026.

Is Zoom open source?

Zoom is not described as open source on its own site, as read on Oct 9, 2026.

Does Zoom have an API?

Yes. Zoom offers a public API, according to its own site.

What does Zoom integrate with?

Zoom's listing names Gmail, Outlook, Google Calendar, Salesforce and ServiceNow.

Does Zoom have a free trial?

Yes. Free trial of Workplace Pro when subscribing in the iOS app, per the App Store listing; its length is not stated.

Who makes Zoom?

Zoom is made by Zoom Communications. A listed company: its About page says it completed an IPO in 2019 and trades on the NASDAQ under the ticker ZM, and its annual report names the Nasdaq Global Select Market.

What are the alternatives to Zoom?

The closest alternatives to Zoom in our directory are Google Meet, Microsoft Teams, Webex, Whereby and Slack.

Does Zoom give refunds?

The terms of service say all payments are non-cancelable for the initial or current renewal term and are final and non-refundable, unless Zoom agrees otherwise, the law requires it, or your order form says so.

How do I cancel Zoom?

A subscription bought online from Zoom is cancelled in the web portal under Plans and billing by the account owner, an admin or someone with billing privileges, and takes effect at the next renewal date.

What happens to my data if I cancel Zoom?

The article says the subscription and its services stay active to the end of the current billing term, and that you get a confirmation email while the status shows a pending cancellation.

How do I contact Zoom support?

Zoom's pages list these ways to get help: live chat, phone, help centre and community or forum.

How does Zoom compare with other team communication apps?

Zoom's GPA of 2.6 is higher than 20 of the 33 other team communication apps we grade.

Is Zoom good value for money?

ToolGPA grades Zoom C for value for money. Its paid plans start at $14.16 a month for each person, against a middle price of $7 for the category: 21 of the 28 others that charge start lower.

Could I make my own version of Zoom?

To replace Zoom you would be making video calls. That is not a weekend's work, with an AI app builder or without one.

Where this guide comes from

The prices, plans, platforms and features were read from Zoom’s own pages on Oct 9, 2026, and the grades were given on Oct 10, 2026. Based on Zoom's pricing, Workplace Pro, download and support pages as of 9 October 2026, its App Store reviews and Hacker News threads about it. Also tested with a demo account on 2026-09-19.

Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Zoom Communications, Inc. Prices change, so check zoom.com before you buy.

Part 08 · About

About ToolGPA

Who made this guide, what else is on the site, and how to cite it

3,189

Tools graded, in 94 categories

ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.

Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.

  • 3,189

    tools graded

  • 94

    categories

  • 426

    price changes on record

  • 579

    apps priced in 12 countries

What else is on toolgpa.com

Scan for the live page

Prices and grades as they are today

Quoting this guide?

Please name ToolGPA and link to the live page, so readers can check the figures for themselves:

ToolGPA, "Zoom: The Insider's Guide", checked Oct 9, 2026. https://toolgpa.com/tools/zoom

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Everything in this guide is ToolGPA’s own summary of what Zoom’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Zoom is a trademark of its owner, and this guide is not made, paid for or approved by Zoom Communications, Inc. Prices and plans change: check zoom.com before you buy.