8x8 vs Zultys (2026): which should you pick?
As of Nov 12, 2026, 8x8 and Zultys share a 2.0 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on whether you care more about platforms, where 8x8 grades higher, or ease of use, where Zultys does.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
They get the same grade on value for money, the free plan and features.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick 8x8 if
- Fits if a receptionist handles lots of calls and needs to see who's free
- Works for offices that keep Microsoft Teams and just need phone lines inside it
Look elsewhere if
- Skip it if you want to see a price before talking to sales, as none is published
- Not for you if you want to try it first, as no free plan or trial is on record
- Watch out: the phone app rates 3.78 from about 8,700 App Store ratings
- Tight if you text a lot, since texts are charged by message segment and business SMS needs a campaign registration
- Watch out: the Frontdesk console needs an X4 license or higher, and the contact center is a separate product
Pick Zultys if
- Fits if you want cloud, on-site or hybrid from one vendor
- Works for contact centers that want the dialer in the same app as the phones
Look elsewhere if
- Skip it if you want to see a price first, since the site asks for a quote or demo
- Not for you if you want to buy direct, because it says it sells through channel partners
- Watch out: the AI Receptionist and some AI tools are separate or newer products with no price shown
- Watch out: no free plan or trial is listed
How we grade them
| 2.0GPA8x8Fair | 2.0GPAZultysFair | |
|---|---|---|
| Value for money | CNo published price on record: 8x8's site turned our reader away and its help center lists none, so you'll be getting a quote. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. | CNo price is published; the site asks visitors to request a quote or demo, so it sits at the middle. |
| Free plan and trial | FNo free plan or free trial on record. With no prices either, there's no way to see it before talking to 8x8. | FNo free plan and no trial on the pages read. |
| Features | BCalls, voicemail, texts, team chat, fax and video meetings in one app, with auto attendants, ring groups, queues, a receptionist console and CRM links. That's the whole job. Frontdesk needs an X4 license or higher. | BVoice, SMS, chat, video, conferencing, presence, a contact center and AI transcription in one interface, with cloud, on-site or hybrid choices. Some AI tools are listed as separate products with no price shown. |
| Ease of use | D3.78 from about 8,700 App Store ratings for 8x8 Work, just under the 3.8 line. A score that low from that many people is worth noticing. | CNo store rating on record. Choosing a deployment and buying through a reseller are part of the work. |
| Platforms and integrations | AWindows, Mac, iPhone, Android and the browser, with Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite and Microsoft Teams, plus a public API. | BZAC for Windows and Mac, a browser version and mobile apps for iPhone and Android. No integrations or API are listed. |
| Best for | busy front desks and Microsoft Teams offices | mid-size offices that buy through a reseller |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: 8x8 and Zultys. How we grade
Where they differ
- Zultys also covers transcription.
In commonWebmacOSWindowsiOSAndroidTeam chatVideo callsBusiness phone lineBusiness texting
At a glance
| 8x8 | Zultys | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | 8x8 | Zultys, Inc. |
| Price read from | Not confirmed | Not confirmed |
| Checked | Oct 17, 2026 | Nov 12, 2026 |
Worth knowing
8x8
- 8x8's website turned our reader away with a bot check and its help center lists no prices, so what it costs could not be confirmed.
- Features depend on the X Series license: the Frontdesk receptionist console needs X4 or higher.
- Texts are charged by message segment, and business SMS needs a campaign registration set up in the Admin Console.
- The contact center is a separate 8x8 product with its own agent and supervisor apps.
Zultys
- No prices are published; the site asks visitors to request a quote or a demo.
- The site says it sells through channel partners, so buying often goes through a reseller.
- AI Receptionist and some AI tools are listed as separate or newer products, and their pricing is not shown.
Key features
8x8
- 8x8 Work app
- Calls, voicemail, SMS and MMS, team messaging with group chat rooms, and fax in one app for Windows, Mac, iOS, Android and the browser.
- Auto attendants and ring groups
- Admins build call menus, ring groups and call queues with schedules in the 8x8 Admin Console, and route calls to voicemail or outside numbers.
- 8x8 Meetings
- Video meetings from the same app, with a Google Calendar plug-in, custom branding, live streaming to YouTube and an analytics dashboard for admins.
- 8x8 Frontdesk
- A receptionist console in the desktop app that handles up to six calls at once, shows who is available and transfers callers. It needs an X4 license or higher.
- Voice for Microsoft Teams
- Connects 8x8 phone service to Microsoft Teams, so a business can keep Teams as its only app while 8x8 supplies the phone lines.
- CRM and helpdesk integrations
- Integrations for Salesforce, HubSpot, Zendesk, ServiceNow and NetSuite log calls and pop up caller records.
Zultys
- Unified communications
- Voice, SMS, instant messaging and group chat, video, conferencing and presence in one interface called ZAC.
- Integrated contact center
- An omnichannel contact center for high call volumes, run through the same interface as the phone system.
- Deployment choices
- Hosted cloud, on-premises, virtualized, or hybrid built on Hardware as a Service, with the same interface in each.
- AI tools
- Live and post-call transcription, real-time sentiment analysis and closed captions in ZAC, plus an AI Receptionist for inbound calls.
- Apps
- ZAC for Windows and Mac, Web ZAC in a browser, and Mobile ZAC for iPhone and Android with matching features.
- Phones and gateways
- Desk phones such as the ZIP 49GA, along with accessories and gateways sold by Zultys.
Plans
8x8
Pricing could not be confirmed. See 8x8.com.
Zultys
Pricing could not be confirmed. See zultys.com.
Common questions
Which is cheaper, 8x8 or Zultys?
As of Nov 12, 2026, 8x8 has no price we could confirm, and Zultys has no price we could confirm.
Which has a free plan, 8x8 or Zultys?
As of Nov 12, 2026, neither 8x8 nor Zultys has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.