Aisera vs Atomicwork (2026): which should you pick?
As of Nov 13, 2026, Atomicwork grades higher than Aisera: 2.2 against 1.6 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Aisera grades higher on value for money. Atomicwork grades higher on the free plan, features and platforms. They get the same grade on ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Atomicwork
AI-native IT and enterprise service desk run by AI coworkers
Free trial · from $25,000/yr
Which one is for you
Pick Aisera if
- Fits if you run an IT or HR service desk at a larger company
- Works for a team that buys through sales and a demo
Look elsewhere if
- Skip it if you want a price: none is published
- Not for you if you want to try it yourself, as no free plan or self-serve trial is shown
- Watch out: it is now part of Automation Anywhere, with the page saying products continue to operate
- Tight if you want integrations named: none are listed
Pick Atomicwork if
- Fits if you run IT for a few hundred staff and want AI to answer the tickets
- Works for teams that want the service desk and asset records in one place
Look elsewhere if
- Pricey if you are small: Professional starts at $25,000 a year
- Tight if you grow: Professional stops at 250 users and 500 managed devices
- Watch out: extra AI coworkers on Professional cost $499 each a month
- Watch out: the outcome-based option charges from $1 to $3 or more per outcome, with yearly minimums
- Not for you if you want a free plan, as only a trial on request is offered
How we grade them
| 1.6GPAAiseraWeak | 2.2GPAAtomicworkFair | |
|---|---|---|
| Value for money | CNo prices are published, only Request demo and Talk to Sales, so it sits in the middle by default. | D$25,000 a year is about $2,083 a month for a plan capped at 250 users, against a category middle of $25. For one person the cost is the full $25,000. |
| Free plan and trial | FNo free plan or self-serve trial is shown. | CA free trial is offered on request for Professional. Its length and card terms are not stated. |
| Features | CAn AI service desk, IT operations and conversational AI across functions and industries; the page is light on what it does not do. | BService desk, access management, a configuration database, analytics and AI coworkers, covering the job of a service desk. Credits are used up as the AI finishes jobs. |
| Ease of use | CNo store rating on record. Sold through sales, so rollout is a project. | CNo store rating on record, and a service desk takes setup and a rollout. |
| Platforms and integrations | CWeb only, and the listing names no integrations. | BWeb, with six integrations listed. No desktop or phone app. |
| Best for | AI service desk and IT operations agents | an AI-run IT help desk for mid-size companies |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Aisera and Atomicwork. How we grade
Where they differ
- Aisera also covers chatbots.
In commonWebWorkflow automationAI agentsHelp desk
At a glance
| Aisera | Atomicwork | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | Not published | $25,000 per year, billed annually |
| Free plan | None | None |
| Free trial | None listed | Free trial on request for the Professional plan |
| Web | ||
| Made by | Automation Anywhere | Atomicwork |
| Price read from | Not confirmed | atomicwork.com |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Aisera
- No prices are published; the page offers Request demo and Talk to Sales.
- Now part of Automation Anywhere; the page says the products continue to operate without interruption.
- No free plan or self-serve trial is shown.
Atomicwork
- Professional is capped at 250 end users and 500 managed devices; Business and Enterprise are priced by quote.
- Extra AI coworkers on Professional cost $499 per worker per month.
- The outcome-based option prices at $1 per knowledge outcome, $2 per access outcome and from $3 per service outcome, with yearly minimums.
- Credits are consumed as AI coworkers complete jobs, so cost depends on use.
Key features
Aisera
- AI service desk
- Aisera for IT Service Desk, plus an ITSM product for IT service management.
- IT operations
- Aisera for IT Operations covers AIOps use cases.
- Conversational AI
- The company describes an AI-native service management platform with conversational AI.
- Functions and industries
- Solutions are listed for customer service, finance and accounting, HR and IT, and for financial services, healthcare, life sciences and manufacturing.
Atomicwork
- Universal AI Coworker
- Handles employee requests in chat, voice, email and the portal, including access and software requests.
- Agentic ITSM and ESM
- An IT and enterprise service desk where AI coworkers work tickets alongside the human team.
- Access Ops Manager
- Identity and access governance that grants access on day one and revokes it when no longer needed.
- Modern CMDB
- A configuration database that gives both people and AI coworkers live IT context.
- Service analytics
- Reports on service delivery and the work AI coworkers complete.
Plans
Aisera
Pricing could not be confirmed. See aisera.com.
Atomicwork
Professional$25,000
per year, billed annually
Includes 25,000 credits and 2 AI coworkers; up to 250 end users, 500 devices and 50 apps.
BusinessCustom
Flexible credits; adds 5 AI coworkers, up to 1,000 end users, 2,000 devices and 200 apps.
EnterpriseCustom
Custom contract with pre-negotiated terms, for global organizations with compliance needs.
Common questions
Which is cheaper, Aisera or Atomicwork?
As of Nov 13, 2026, Aisera has no price we could confirm, and Atomicwork starts at $25,000 per year, billed annually.
Which has a free plan, Aisera or Atomicwork?
As of Nov 13, 2026, neither Aisera nor Atomicwork has a free plan. Atomicwork has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.