CallHippo vs Ytel (2026): which should you pick?
As of Nov 13, 2026, CallHippo grades higher than Ytel: 2.6 against 1.8 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
CallHippo grades higher on the free plan, features and platforms. They get the same grade on value for money and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
CallHippo
Virtual phone system with regional calling plans and a dialer suite
Which one is for you
Pick CallHippo if
- Fits if each person wants their business number on desktop, phone and browser
- Works for teams that mostly call one region, since plans are priced by calling region
Look elsewhere if
- Tight if you dial with a tool, as the US and Canada minutes cover manual dialing only
- Not for you if you want call recording on the lowest paid plan, as it starts on Professional
- Pricey if you want call summaries and single sign-on, which need Ultimate at $42
- Watch out: US texting needs A2P registration, a one-time $20 setup fee plus monthly charges
- Pricey if you want the AI Voice Agent, at $45 a user a month plus $0.25 a minute, or the dialers, sold separately
Pick Ytel if
- Fits if you run outbound sales calls from Salesforce, HubSpot or Zoho
- Works for teams who worry about their numbers being flagged as spam
Look elsewhere if
- Skip it if you want a posted price, as it's a demo or pricing request
- Not for you if you want desk phones and extensions, as it's built around outbound dialing
- Watch out: agents need Chrome and a headset, and no desktop or mobile apps are listed
- Too light for inbound-heavy offices
How we grade them
| 2.6GPACallHippoGood | 1.8GPAYtelWeak | |
|---|---|---|
| Value for money | C$19 a head for five on Starter, billed yearly ($25 monthly), right at this category's middle. Recording, the IVR and HubSpot or Salesforce need Professional at $30. The $0 Basic plan still charges for numbers and calls. | CNo prices published; the site routes visitors to a demo. |
| Free plan and trial | CA 10-day free trial with no card needed. Basic has no user fee, but you pay for numbers and usage, so it isn't free. | FNo free plan and no free trial is offered on the pages we read. |
| Features | BA number for every user, unlimited US and Canada minutes on the US plans, texts, a multilingual IVR, CRM-based routing, transcription and call summaries, with dialers in a separate Pro Suite. It covers the whole job across its plans. | CPower and predictive dialing, number health, call monitoring, inbound routing, AI voice agents and CRM sync. It does the dialing job fully, which is a smaller job than an office phone system. |
| Ease of use | CNo App Store rating on record. Plans change with the calling region you pick, and US texting needs A2P registration first, so expect some setup. | CNo store rating on record. Agents work in Chrome with a headset, and the team sets up dialing and CRM sync. |
| Platforms and integrations | AWeb, Windows, Mac, iPhone, Android and a Chrome extension, with HubSpot, Salesforce, Pipedrive, Zoho, Zendesk, Zapier, Slack and webhooks. | BWeb only, with Salesforce, HubSpot and Zoho connections. |
| Best for | a number for each person on every device | an outbound sales dialer in the browser |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: CallHippo and Ytel. How we grade
Where they differ
- CallHippo also covers transcription and business texting.
- Ytel also covers AI agents, sMS marketing and call tracking.
At a glance
| CallHippo | Ytel | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $19 per user / month, billed yearly ($25 billed monthly) | Not published |
| Free plan | None | None |
| Free trial | 10-day free trial, no credit card needed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | CallHippo | Ytel |
| Price read from | callhippo.com | Not confirmed |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
CallHippo
- Prices change with the calling region picked on the pricing page; the US and Canada minutes are a team pool for manual dialing to standard numbers only.
- US texting needs A2P registration, with a one-time $20 setup fee and monthly charges on top.
- Call recording, IVR and the main CRM integrations start on Professional; single sign-on needs Ultimate.
- The AI Voice Agent costs $45 per user a month plus $0.25 a minute, and the high-volume Pro Suite with dialers is priced separately.
Ytel
- No prices are published; the site routes visitors to a demo or pricing request, so pricing is unverified here.
- Agents need a Chrome browser and a headset; no desktop or mobile apps are listed on the pages we read.
- It is built around outbound dialing, not an office phone system with desk phones and extensions.
Key features
CallHippo
- Business numbers on every device
- One free standard number per user (toll-free not included), ringing on the web app, Windows and macOS apps, iOS, Android and a Chrome extension.
- Regional calling plans
- Plans are priced by region, such as US/CA, UK, Australia or a global bundle; US and Canada plans include unlimited minutes to standard numbers.
- IVR and call routing
- A multilingual IVR and cascading call distribution from Professional; multilevel IVR, smart DID and CRM-based VIP routing on Ultimate.
- Texting and WhatsApp
- SMS and MMS on every plan, with 100 to 1,000 included texts on paid plans; a WhatsApp Business API channel costs $20 a month.
- Transcription and AI
- Call transcription and AI voicemail transcription from Professional, call summaries on Ultimate, and AI Copilot and AI Voice Agent add-ons.
- CRM and helpdesk integrations
- 50+ integrations including HubSpot, Salesforce, Pipedrive, Zoho and Zendesk, plus Zapier, Slack and webhooks.
Ytel
- Power and predictive dialing
- Dials multiple lines at once and calls ahead based on predicted agent availability to cut idle time between conversations.
- Number health
- Detects numbers carriers have labeled as spam-likely and cycles them out of rotation until the label is fixed.
- Live call monitoring
- Managers can listen in, whisper to the rep or barge into live calls to coach without leaving the dashboard.
- Inbound routing
- Skills-based routing and IVR send inbound calls to the right agent, and every agent gets a dedicated number.
- AI voice agents and outbound SMS
- AI voice agents take calls without a human agent, and automated texts can be sent at scale alongside calling.
- CRM sync and STIR/SHAKEN
- Logs call data to CRMs such as Salesforce, HubSpot and Zoho, and the vendor says it supports STIR/SHAKEN caller ID verification.
Plans
CallHippo
Basic$0
per user / month, plus numbers and call charges
No user fee: you pay only for numbers and usage. Voicemail, click to dial, business hours, SMS and MMS, and the desktop and mobile apps.
Starter$19
per user / month, billed yearly ($25 billed monthly)
Unlimited minutes to standard US and Canada numbers as a team pool, 100 SMS, forwarding, ring all devices, SMS templates and Zapier, Slack and webhooks.
Professional$30
per user / month, billed yearly ($40 billed monthly)
Adds call recording, a multilingual IVR, call transcription, AI voicemail transcription, reports, 500 SMS and HubSpot, Salesforce, Pipedrive and Zoho.
Ultimate$42
per user / month, billed yearly ($55 billed monthly)
Adds a multilevel IVR, smart and CRM-based routing, holiday routing, call summaries, single sign-on, 1,000 SMS and a dedicated account manager.
EnterpriseCustom
Minimum 20 users. Unlimited calling to 48 countries, power and parallel dialers, speech analytics or CallHippo AI, and priority support.
Ytel
Pricing could not be confirmed. See ytel.com.
Ways to pay less
CallHippo
- Annual discount
Save 3 months' cost with yearly billing
CallHippo's pricing page says yearly billing saves 3 months' cost: Starter is $19 a month billed yearly against $25 billed monthly.
Ytel
No public discounts listed.
Common questions
Which is cheaper, CallHippo or Ytel?
As of Nov 13, 2026, CallHippo starts at $19 per user / month, billed yearly ($25 billed monthly), and Ytel has no price we could confirm.
Which has a free plan, CallHippo or Ytel?
As of Nov 13, 2026, neither CallHippo nor Ytel has a free plan. CallHippo has a free trial.
Which platforms do CallHippo and Ytel run on?
As of Nov 13, 2026, only CallHippo lists macOS, Windows, iOS and Android apps and a browser extension. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.