CallHippo vs Dialpad
We give CallHippo a 2.6 GPA and Dialpad a 2.8, out of 4.0. Dialpad grades higher on ease of use. They get the same grade on value for money, the free plan, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
CallHippo
Virtual phone system with regional calling plans and a dialer suite
Dialpad
AI business phone with live call transcripts and call summaries
How we grade them
| 2.6GPACallHippoGood | 2.8GPADialpadGood | |
|---|---|---|
| Value for money | C$19 a head for five on Starter, billed yearly ($25 monthly), right at this category's middle. Recording, the IVR and HubSpot or Salesforce need Professional at $30. The $0 Basic plan still charges for numbers and calls. | C$15 a head for five on Standard, billed yearly. That's just over this category's cheaper quarter ($14), and it includes the live transcripts and AI summaries. Monthly billing jumps to $27, and CRM links need Pro at $25. |
| Free plan and trial | CA 10-day free trial with no card needed. Basic has no user fee, but you pay for numbers and usage, so it isn't free. | CA 14-day free trial of Dialpad Connect, and no free plan. The listing doesn't say whether the trial needs a card. |
| Features | BA number for every user, unlimited US and Canada minutes on the US plans, texts, a multilingual IVR, smart routing, transcription and call summaries, with dialers in a separate Pro Suite. It covers the whole job across its plans. | BUnlimited US and Canada calls, texting, team messaging, video meetings, phone menus with several ways to route calls, and transcripts and summaries on every call. It covers the whole job. Fax and extra numbers are add-ons. |
| Ease of use | CNo App Store rating on record. Plans change with the calling region you pick, and US texting needs A2P registration first, so expect some setup. | B4.6 from about 4,600 App Store ratings. Good, and a notch below the very best-rated phone apps here. |
| Platforms and integrations | AWeb, Windows, Mac, iPhone, Android and a Chrome extension, with HubSpot, Salesforce, Pipedrive, Zoho, Zendesk, Zapier, Slack and webhooks. | AWindows and Mac apps, iPhone and Android, a web app, a Chrome extension and desk phones, plus Google Workspace, Microsoft 365, Teams, Salesforce, HubSpot, Zendesk and Slack. |
| Best for | a number for each person on every device | calls that transcribe and summarize themselves |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: CallHippo and Dialpad. How we grade
Price against what you get
CallHippo starts at $19 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. Dialpad starts at $15 a month for each person and scores 3.3.
Dialpad scores higher and starts $4 a month lower. Of the other business phone systems on the chart, 2 score higher than CallHippo for less, and none scores higher than Dialpad for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- CallHippo starts at $19 per user / month, billed yearly ($25 billed monthly). Dialpad starts at $15 per user / month, billed annually ($27 billed monthly).
- Dialpad also covers team chat and video calls.
At a glance
| CallHippo | Dialpad | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $19 per user / month, billed yearly ($25 billed monthly) | $15 per user / month, billed annually ($27 billed monthly) |
| Free plan | None | None |
| Free trial | 10-day free trial, no credit card needed | 14-day free trial of Dialpad Connect |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | CallHippo | Dialpad, Inc. |
| Price read from | callhippo.com | dialpad.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
CallHippo
- Small teams that want a number per user on desktop and mobile
- Businesses calling mostly within the US and Canada
- Sales teams that may later need power or parallel dialing
Dialpad
- Teams that want every call transcribed and summarized automatically
- Small businesses starting on a low per-user price
- Companies that may later add a contact center or sales dialer
Worth knowing
CallHippo
- Prices change with the calling region picked on the pricing page; the US and Canada minutes are a team pool for manual dialing to standard numbers only.
- US texting needs A2P registration, with a one-time $20 setup fee and monthly charges on top.
- Call recording, IVR and the main CRM integrations start on Professional; single sign-on needs Ultimate.
- The AI Voice Agent costs $45 per user a month plus $0.25 a minute, and the high-volume Pro Suite with dialers is priced separately.
Dialpad
- CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
- Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
- The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
- Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.
Key features
CallHippo
- Business numbers on every device
- One free standard number per user (toll-free not included), ringing on the web app, Windows and macOS apps, iOS, Android and a Chrome extension.
- Regional calling plans
- Plans are priced by region, such as US/CA, UK, Australia or a global bundle; US and Canada plans include unlimited minutes to standard numbers.
- IVR and call routing
- A multilingual IVR and cascading call distribution from Professional; multilevel IVR, smart DID and CRM-based VIP routing on Ultimate.
- Texting and WhatsApp
- SMS and MMS on every plan, with 100 to 1,000 included texts on paid plans; a WhatsApp Business API channel costs $20 a month.
- Transcription and AI
- Call transcription and AI voicemail transcription from Professional, call summaries on Ultimate, and AI Copilot and AI Voice Agent add-ons.
- CRM and helpdesk integrations
- 50+ integrations including HubSpot, Salesforce, Pipedrive, Zoho and Zendesk, plus Zapier, Slack and webhooks.
Dialpad
- Business calling
- Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.
- Live transcripts and AI Recaps
- Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.
- Texting and team messaging
- Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.
- Call routing
- Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.
- Dialpad Meetings
- Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.
- Apps on every device
- Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.
Plans
CallHippo
Basic$0
per user / month, plus numbers and call charges
No user fee: you pay only for numbers and usage. Voicemail, click to dial, business hours, SMS and MMS, and the desktop and mobile apps.
Starter$19
per user / month, billed yearly ($25 billed monthly)
Unlimited minutes to standard US and Canada numbers as a team pool, 100 SMS, forwarding, ring all devices, SMS templates and Zapier, Slack and webhooks.
Professional$30
per user / month, billed yearly ($40 billed monthly)
Adds call recording, a multilingual IVR, call transcription, AI voicemail transcription, reports, 500 SMS and HubSpot, Salesforce, Pipedrive and Zoho.
Ultimate$42
per user / month, billed yearly ($55 billed monthly)
Adds a multilevel IVR, smart and CRM-based routing, holiday routing, call summaries, single sign-on, 1,000 SMS and a dedicated account manager.
EnterpriseCustom
Minimum 20 users. Unlimited calling to 48 countries, power and parallel dialers, speech analytics or CallHippo AI, and priority support.
Dialpad
Standard$15
per user / month, billed annually ($27 billed monthly)
Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.
Pro$25
per user / month, billed annually ($35 billed monthly)
Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.
EnterpriseCustom
Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.
Ways to pay less
CallHippo
- Annual discount
Save 3 months' cost with yearly billing
CallHippo's pricing page says yearly billing saves 3 months' cost: Starter is $19 a month billed yearly against $25 billed monthly.
Dialpad
- Annual discount
Lower price with annual billing
Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.
- Nonprofit
30% off for nonprofits
Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.
- Startups
Dialpad for Startups
Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.
