CallHippo vs CloudTalk
We give CallHippo a 2.6 GPA and CloudTalk a 2.4, out of 4.0. CallHippo grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
CallHippo
Virtual phone system with regional calling plans and a dialer suite
CloudTalk
Cloud call center phone system with dialers and AI voice agents
How we grade them
| 2.6GPACallHippoGood | 2.4GPACloudTalkFair | |
|---|---|---|
| Value for money | C$19 a head for five on Starter, billed yearly ($25 monthly), right at this category's middle. Recording, the IVR and HubSpot or Salesforce need Professional at $30. The $0 Basic plan still charges for numbers and calls. | D$25 a head for five on Starter, billed yearly ($34 monthly), past this category's dearer quarter ($19.99). And Starter has no texting, phone menu or integrations: those start on Essential at $29, where the category's dearest tenth begins. Numbers are extra, from $6. |
| Free plan and trial | CA 10-day free trial with no card needed. Basic has no user fee, but you pay for numbers and usage, so it isn't free. | CA 14-day free trial with no credit card needed and 50 AI Voice Agent minutes. No free plan. |
| Features | BA number for every user, unlimited US and Canada minutes on the US plans, texts, a multilingual IVR, smart routing, transcription and call summaries, with dialers in a separate Pro Suite. It covers the whole job across its plans. | BNumbers in 160-plus countries, queues, IVR, a call flow builder, SMS, MMS and WhatsApp, power and parallel dialers, and AI voice agents. It covers the whole job, though AI transcripts and the parallel dialer are paid add-ons, and the power dialer is too below Expert. |
| Ease of use | CNo App Store rating on record. Plans change with the calling region you pick, and US texting needs A2P registration first, so expect some setup. | CNo App Store rating on record. You'll be building call flows, queues and routing before the team's up and running, which takes a while. |
| Platforms and integrations | AWeb, Windows, Mac, iPhone, Android and a Chrome extension, with HubSpot, Salesforce, Pipedrive, Zoho, Zendesk, Zapier, Slack and webhooks. | AWeb, Mac, Windows, Linux, iPhone and Android. From Essential there are 95-plus CRM and help desk integrations, such as Zoho CRM, Slack, Intercom and Front, plus an API and webhooks; Salesforce needs Expert. |
| Best for | a number for each person on every device | call centers that route calls through queues |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: CallHippo and CloudTalk. How we grade
Price against what you get
CallHippo starts at $19 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. CloudTalk starts at $25 a month for each person and scores 3.0.
They score the same, and CallHippo starts $6 a month lower. Of the other business phone systems on the chart, 2 score higher than CallHippo for less, and 5 score higher than CloudTalk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- CallHippo starts at $19 per user / month, billed yearly ($25 billed monthly). CloudTalk starts at $25 per user / month, billed annually ($34 billed monthly).
- Only CallHippo lists a browser extension.
- Only CloudTalk lists a Linux app.
At a glance
| CallHippo | CloudTalk | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $19 per user / month, billed yearly ($25 billed monthly) | $25 per user / month, billed annually ($34 billed monthly) |
| Free plan | None | None |
| Free trial | 10-day free trial, no credit card needed | 14-day free trial with 50 AI Voice Agent minutes, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | CallHippo | CloudTalk |
| Price read from | callhippo.com | cloudtalk.io |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
CallHippo
- Small teams that want a number per user on desktop and mobile
- Businesses calling mostly within the US and Canada
- Sales teams that may later need power or parallel dialing
CloudTalk
- Support and sales teams that route calls through queues and IVR
- Outbound teams that want power or parallel dialing
- Companies calling the US and Canada a lot
Worth knowing
CallHippo
- Prices change with the calling region picked on the pricing page; the US and Canada minutes are a team pool for manual dialing to standard numbers only.
- US texting needs A2P registration, with a one-time $20 setup fee and monthly charges on top.
- Call recording, IVR and the main CRM integrations start on Professional; single sign-on needs Ultimate.
- The AI Voice Agent costs $45 per user a month plus $0.25 a minute, and the high-volume Pro Suite with dialers is priced separately.
CloudTalk
- Expert needs at least 3 users. Annual billing comes with a 12-month commitment, and CloudTalk gives no refunds for unused time.
- Phone numbers are charged on top of the plan; a US number starts at $6 a month.
- Texting starts on Essential, and WhatsApp, the Salesforce integration and phone support need Expert.
- AI Voice Agents are a separate purchase from $99 a month for 200 minutes, after 50 free minutes in the first month.
Key features
CallHippo
- Business numbers on every device
- One free standard number per user (toll-free not included), ringing on the web app, Windows and macOS apps, iOS, Android and a Chrome extension.
- Regional calling plans
- Plans are priced by region, such as US/CA, UK, Australia or a global bundle; US and Canada plans include unlimited minutes to standard numbers.
- IVR and call routing
- A multilingual IVR and cascading call distribution from Professional; multilevel IVR, smart DID and CRM-based VIP routing on Ultimate.
- Texting and WhatsApp
- SMS and MMS on every plan, with 100 to 1,000 included texts on paid plans; a WhatsApp Business API channel costs $20 a month.
- Transcription and AI
- Call transcription and AI voicemail transcription from Professional, call summaries on Ultimate, and AI Copilot and AI Voice Agent add-ons.
- CRM and helpdesk integrations
- 50+ integrations including HubSpot, Salesforce, Pipedrive, Zoho and Zendesk, plus Zapier, Slack and webhooks.
CloudTalk
- Numbers in 160+ countries
- Local numbers in more than 160 countries, plus toll-free numbers and porting. A US number costs from $6 a month on top of the plan.
- Call flow designer and IVR
- A visual call flow builder, ring groups and queues on every plan; IVR, skill-based and time-based routing start on Essential.
- Power and parallel dialers
- A power dialer is included on Expert or $15 per user a month on other plans; a parallel dialer that rings up to 10 lines is $39 per user a month.
- SMS, MMS and WhatsApp
- Texting from the Essential plan, and inbound and outbound WhatsApp on Expert.
- AI Conversation Intelligence
- An add-on with call transcripts, summaries, topic tracking, sentiment and call scoring, from $9 per user a month billed annually.
- AI Voice Agents
- AI receptionists and specialist agents that answer and place calls in 70+ languages, sold as monthly minute bundles.
Plans
CallHippo
Basic$0
per user / month, plus numbers and call charges
No user fee: you pay only for numbers and usage. Voicemail, click to dial, business hours, SMS and MMS, and the desktop and mobile apps.
Starter$19
per user / month, billed yearly ($25 billed monthly)
Unlimited minutes to standard US and Canada numbers as a team pool, 100 SMS, forwarding, ring all devices, SMS templates and Zapier, Slack and webhooks.
Professional$30
per user / month, billed yearly ($40 billed monthly)
Adds call recording, a multilingual IVR, call transcription, AI voicemail transcription, reports, 500 SMS and HubSpot, Salesforce, Pipedrive and Zoho.
Ultimate$42
per user / month, billed yearly ($55 billed monthly)
Adds a multilevel IVR, smart and CRM-based routing, holiday routing, call summaries, single sign-on, 1,000 SMS and a dedicated account manager.
EnterpriseCustom
Minimum 20 users. Unlimited calling to 48 countries, power and parallel dialers, speech analytics or CallHippo AI, and priority support.
CloudTalk
Starter$25
per user / month, billed annually ($34 billed monthly)
Unlimited US and Canada calls (fair use), free inbound calls, call recording, ring groups, call queues and a visual call flow builder. No SMS or integrations.
Essential$29
per user / month, billed annually ($39 billed monthly)
Adds IVR and skill-based routing, business hours, SMS and MMS, agent reporting, 95+ CRM and help desk integrations, the API and webhooks.
Expert$49
per user / month, billed annually ($69 billed monthly)
Minimum 3 users. Adds the power dialer, WhatsApp, VIP queues, live monitoring, wallboards, Salesforce integration and phone support.
Ways to pay less
CallHippo
- Annual discount
Save 3 months' cost with yearly billing
CallHippo's pricing page says yearly billing saves 3 months' cost: Starter is $19 a month billed yearly against $25 billed monthly.
CloudTalk
- Annual discount
About 30% off with annual billing
CloudTalk's pricing page says paying annually saves the equivalent of 3+ months, about 30%: Starter is $25 a month billed annually against $34 monthly.
