JustCall vs Ytel (2026): which should you pick?
As of Nov 13, 2026, JustCall grades higher than Ytel: 2.4 against 1.8 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
JustCall grades higher on the free plan, features and platforms. Ytel grades higher on value for money. They get the same grade on ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
JustCall
Cloud phone and SMS system for sales and support teams
Which one is for you
Pick JustCall if
- Fits if your sales team needs local numbers in several countries
- Works for teams that want texts, WhatsApp and calls in one team inbox
Look elsewhere if
- Not for you if you're one person, since every plan needs at least 2 licenses
- Pricey if you want AI call scoring, which comes with Pro Plus at $89 a person
- Tight if you call toll-free numbers or abroad a lot, as included calling leaves those out
- Watch out: texts sent by workflows or bulk campaigns aren't included, and AI Review Assist is $9 a user on Team and Pro
- Pricey if you want the power dialer, which needs Pro at $49, or pay monthly, at $39 for Team
Pick Ytel if
- Fits if you run outbound sales calls from Salesforce, HubSpot or Zoho
- Works for teams who worry about their numbers being flagged as spam
Look elsewhere if
- Skip it if you want a posted price, as it's a demo or pricing request
- Not for you if you want desk phones and extensions, as it's built around outbound dialing
- Watch out: agents need Chrome and a headset, and no desktop or mobile apps are listed
- Too light for inbound-heavy offices
How we grade them
| 2.4GPAJustCallFair | 1.8GPAYtelWeak | |
|---|---|---|
| Value for money | D$29 a head for five on Team, billed yearly ($39 monthly), right at this category's dearest tenth ($29 and up). There's a 2-license minimum, so one person still pays $58 a month. The power dialer needs Pro at $49. | CNo prices published; the site routes visitors to a demo. |
| Free plan and trial | CA 14-day free trial with no credit card needed. No free plan. | FNo free plan and no free trial is offered on the pages we read. |
| Features | BNumbers in 70+ countries, calls, SMS, MMS and WhatsApp in a team inbox, phone menus, unlimited AI transcription, and power and predictive dialers higher up. It covers the whole job, with dialers aimed at sales teams. | CPower and predictive dialing, number health, call monitoring, inbound routing, AI voice agents and CRM sync. It does the dialing job fully, which is a smaller job than an office phone system. |
| Ease of use | C4.37 from about 1,100 App Store ratings, behind the better-rated phone apps here. There's routing and CRM setup to do before a team is running. | CNo store rating on record. Agents work in Chrome with a headset, and the team sets up dialing and CRM sync. |
| Platforms and integrations | AWeb, Mac, Windows, iPhone and Android, with HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, Intercom, Slack and Zapier, plus a public API. | BWeb only, with Salesforce, HubSpot and Zoho connections. |
| Best for | sales teams calling and texting in many countries | an outbound sales dialer in the browser |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: JustCall and Ytel. How we grade
Where they differ
- JustCall also covers transcription and business texting.
- Ytel also covers AI agents, sMS marketing and call tracking.
At a glance
| JustCall | Ytel | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $29 per user / month, billed annually ($39 billed monthly) | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial, no credit card required | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | JustCall | Ytel |
| Price read from | justcall.io | Not confirmed |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
JustCall
- Every self-serve plan needs at least 2 licenses, and Business needs at least 10.
- Included calling covers the region picked at signup and excludes toll-free, international and forwarded calls; texts sent by workflows or bulk campaigns are not included.
- AI Review Assist costs $9 per user on Team and Pro; it is included in Pro Plus.
- The AI Voice Agent is billed by the minute: the first 100 minutes are free, with volume rates down to $0.15 a minute.
Ytel
- No prices are published; the site routes visitors to a demo or pricing request, so pricing is unverified here.
- Agents need a Chrome browser and a headset; no desktop or mobile apps are listed on the pages we read.
- It is built around outbound dialing, not an office phone system with desk phones and extensions.
Key features
JustCall
- Numbers in 70+ countries
- Local, mobile and toll-free numbers in more than 70 countries. Every account includes two standard numbers, and existing numbers can be ported in.
- Shared SMS, MMS and WhatsApp inbox
- A team inbox for texts and WhatsApp, with SMS workflows and bots. Bulk SMS campaigns start on the Pro plan.
- IVR and call routing
- Call menus on every plan; Pro adds intelligent routing, queue callback and advanced roles, and Business adds unlimited calling and SMS.
- Sales dialers
- A power dialer from Pro, and in SalesPro a dynamic dialer and a predictive dialer that rings up to 10 lines at once.
- AI transcription and coaching
- Unlimited AI transcription minutes on every plan under fair use. Pro Plus adds AI call scoring, real-time agent assist and sentiment analysis.
- AI Voice Agent
- An add-on that answers calls around the clock in 14 languages, books meetings, sends texts and hands callers to a person.
Ytel
- Power and predictive dialing
- Dials multiple lines at once and calls ahead based on predicted agent availability to cut idle time between conversations.
- Number health
- Detects numbers carriers have labeled as spam-likely and cycles them out of rotation until the label is fixed.
- Live call monitoring
- Managers can listen in, whisper to the rep or barge into live calls to coach without leaving the dashboard.
- Inbound routing
- Skills-based routing and IVR send inbound calls to the right agent, and every agent gets a dedicated number.
- AI voice agents and outbound SMS
- AI voice agents take calls without a human agent, and automated texts can be sent at scale alongside calling.
- CRM sync and STIR/SHAKEN
- Logs call data to CRMs such as Salesforce, HubSpot and Zoho, and the vendor says it supports STIR/SHAKEN caller ID verification.
Plans
JustCall
Team$29
per user / month, billed annually ($39 billed monthly)
Minimum 2 licenses. Unlimited US and Canada calling and AI transcription (fair use), 500 SMS segments per license, IVR and 100+ integrations.
Pro$49
per user / month, billed annually ($69 billed monthly)
Minimum 2 licenses. Adds 1,000 SMS segments per license, a power dialer, bulk SMS, queue callback, smart routing and Salesforce CTI.
Pro Plus$89
per user / month, billed annually ($109 billed monthly)
Minimum 2 licenses. Adds AI Review Assist, an AI notetaker, SMS copilot, real-time agent assist, AI call scoring and sentiment analysis.
BusinessCustom
Minimum 10 licenses. Unlimited calling and SMS, single sign-on, an enterprise SLA, HIPAA compliance and a dedicated support line.
SalesProCustom
Minimum 2 licenses. A sales dialer suite with a predictive dialer of up to 10 lines, unlimited outbound calling and AI coaching.
Ytel
Pricing could not be confirmed. See ytel.com.
Ways to pay less
JustCall
- Annual discount
Save up to 29% with annual billing
JustCall's pricing page offers up to 29% off for paying annually: Team is $29 a month billed annually against $39 billed monthly.
Ytel
No public discounts listed.
Common questions
Which is cheaper, JustCall or Ytel?
As of Nov 13, 2026, JustCall starts at $29 per user / month, billed annually ($39 billed monthly), and Ytel has no price we could confirm.
Which has a free plan, JustCall or Ytel?
As of Nov 13, 2026, neither JustCall nor Ytel has a free plan. JustCall has a free trial.
Which platforms do JustCall and Ytel run on?
As of Nov 13, 2026, only JustCall lists macOS, Windows, iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.