Convin vs Jiminny (2026): which should you pick?

Pick Convin if

• Fits if you run a contact centre and want a manual QA audit tool at no charge
• Works for teams moving from spreadsheets to scored call audits

Look elsewhere if

• Skip it if you want AI scoring at no charge, as the free offer is manual QA
• Watch out: prices are not published, and the pricing page points to custom plans and a demo
• Not for you if you want personal meeting notes, as it targets contact centres and sales floors
• Skip it if you need to see integrations, as none are listed

Pick Jiminny if

• Fits if you run a sales team on HubSpot and want calls logged for you
• Works for managers who coach reps from recorded calls

Look elsewhere if

• Skip it if you want a price before talking to sales, as none is published
• Not for you if you want general internal meeting notes
• Tight if you're evaluating alone: the trial is 14 days
• Skip it if you want a desktop or phone app, since the pages describe a web platform only

Convin

• Prices are not published; the pricing page describes customized plans and a demo request.
• The free offer is a manual QA tool; the AI suites are quoted on request.
• It targets contact centers and sales floors, so it is not a personal meeting-notes app.

Jiminny

• No prices are published; the pricing page says plans are bespoke to each team and asks for a quote.
• It is built for sales and customer-facing teams, not for general internal meeting notes.
• The pages describe a web platform and list no desktop or mobile apps.
• The pricing page says there are no usage credits and that recording, transcription and AI are included.

Convin

Automated quality assurance

Scores 100% of calls, chats and emails against a scorecard, with sampling, a manual audit workflow and alerts.

Real-time agent assist

Shows live transcripts, call-script guidance and prompts to agents, with a supervisor dashboard for sentiment and violations.

Voice of customer insights

Summaries, entity detection, sentiment analysis, win-loss analysis and lead propensity, CSAT and collection scoring.

Automated agent coaching

Assigns coaching sessions by agent, with peer-to-peer coaching, daily feedback, a leaderboard and an AI learning module.

AI phone agents

Voice bots with multilingual support that hand off to a live agent, update CRM fields and run follow-up campaigns.

Jiminny

Call recording and transcripts

Captures phone and video calls and produces searchable transcripts in 60+ languages.

AI notes and summaries

An AI notetaker writes notes and summaries for each call so reps do not have to take them by hand.

CRM logging

Call details, transcripts and AI summaries are logged to the CRM automatically, including HubSpot.

Coaching tools

Scorecards, AI feedback and playlists of selected calls give managers material for coaching reps.

Deal and competitor insight

Deal-risk alerts, pipeline reviews and competitor mentions are drawn from what buyers said on calls.

Ask Jiminny

An AI feature for asking questions about calls and deals; the product menu also lists MCP and executive reporting.

Convin

• Quality Management$0

  Manual QA platform with audit templates, audit workflow, reports, alerts and an agent rebuttal system.

• CX SuiteCustom

  AI phone calls, real-time agent assist, automated QA and coaching, and voice of customer; quoted on a demo call.

Jiminny

Pricing could not be confirmed. See jiminny.com.