Attention vs Convin (2026): which should you pick?

Pick Attention if

• Fits if your sales team lives in Salesforce or HubSpot and wants calls logged for them
• Works for reps who record from a Mac or an iPhone

Look elsewhere if

• Skip it if you want a price on the page, as plans are custom-priced
• Not for you if you want a general meeting note-taker, because it is a sales tool
• Watch out: the desktop app in the docs is for macOS on Apple Silicon only
• Watch out: the mobile app described records from an iPhone, and no Android app is mentioned
• Skip it if you want to try it free first, as no free plan or trial is listed

Pick Convin if

• Fits if you run a contact centre and want a manual QA audit tool at no charge
• Works for teams moving from spreadsheets to scored call audits

Look elsewhere if

• Skip it if you want AI scoring at no charge, as the free offer is manual QA
• Watch out: prices are not published, and the pricing page points to custom plans and a demo
• Not for you if you want personal meeting notes, as it targets contact centres and sales floors
• Skip it if you need to see integrations, as none are listed

Attention

• No prices are published; the vendor says plans are custom-priced.
• It is a sales tool, not a general meeting note-taker, and says so on its own pages.
• The desktop app listed in the docs is for macOS on Apple Silicon only.
• The mobile app described in the docs records from an iPhone; no Android app is mentioned.

Convin

• Prices are not published; the pricing page describes customized plans and a demo request.
• The free offer is a manual QA tool; the AI suites are quoted on request.
• It targets contact centers and sales floors, so it is not a personal meeting-notes app.

Attention

Call recording and transcripts

A notetaker bot joins Zoom, Google Meet, Microsoft Teams and other calls, or a desktop app records without a bot.

CRM auto-update

Fills in CRM fields from call content and pushes them to Salesforce, HubSpot or Attio, automatically or after review.

Follow-up emails

Turns a call into a follow-up email from templates with AI blocks, which can be sent from Gmail.

Coaching scorecards

Grades calls against criteria you define, such as BANT or MEDDIC, with analytics over time by rep and team.

Ask Attention and call insights

Ask questions about a call or deal and run built-in templates from the Insights tab.

Workflow builder and MCP server

A builder runs triggers and steps over conversation data, and the docs describe an MCP server and an API with key authentication.

Convin

Automated quality assurance

Scores 100% of calls, chats and emails against a scorecard, with sampling, a manual audit workflow and alerts.

Real-time agent assist

Shows live transcripts, call-script guidance and prompts to agents, with a supervisor dashboard for sentiment and violations.

Voice of customer insights

Summaries, entity detection, sentiment analysis, win-loss analysis and lead propensity, CSAT and collection scoring.

Automated agent coaching

Assigns coaching sessions by agent, with peer-to-peer coaching, daily feedback, a leaderboard and an AI learning module.

AI phone agents

Voice bots with multilingual support that hand off to a live agent, update CRM fields and run follow-up campaigns.

Attention

Pricing could not be confirmed. See attention.com.

Convin

• Quality Management$0

  Manual QA platform with audit templates, audit workflow, reports, alerts and an agent rebuttal system.

• CX SuiteCustom

  AI phone calls, real-time agent assist, automated QA and coaching, and voice of customer; quoted on a demo call.