Convin review (2026): is the free plan enough?
Call-center conversation intelligence, QA scoring and agent coaching
Black Friday: is there a Convin sale?
Convin report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for call-centre QA scoring and agent coaching
Convin scores calls and coaches agents for contact centres and sales floors. The free part is a manual QA tool, and the AI suites are quoted on request.
Who Convin is for
- Fits if you run a contact centre and want a manual QA audit tool at no charge
- Works for teams moving from spreadsheets to scored call audits
Who Convin is not for
- Skip it if you want AI scoring at no charge, as the free offer is manual QA
- Watch out: prices are not published, and the pricing page points to custom plans and a demo
- Not for you if you want personal meeting notes, as it targets contact centres and sales floors
- Skip it if you need to see integrations, as none are listed
Why Convin gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyOnly the manual QA tool is free. The AI suites have no published price, so they sit mid-field until a quote.
- CFree plan and trialThe free Quality Management tool has audit templates, a workflow and reporting, but it is manual. The AI suites are paid.
- CFeaturesAutomated QA, agent assist, voice-of-customer insights, coaching and AI phone agents, but the free part does none of the AI.
- CEase of useNo store rating on record. It is rolled out across a contact centre.
- CPlatforms and integrationsWeb only, and no integrations are listed.
What these grades rest on. Graded from this listing, whose facts were read from Convin's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/convin#review"><img src="https://toolgpa.com/badge/convin.svg" alt="Convin: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Convin stands among AI meeting note takers
Convin's GPA of 2.0 is higher than 11 of the 89 other AI meeting note takers we grade, and level with 8.
Each grade against the category
Every bar is all 90 AI meeting note takers we grade, cut by the letter each got. Convin’s own letter is outlined.
- CValue for moneyAbove 21 of 89, level with 57
- CFree plan and trialAbove 19 of 89, level with 59
- CFeaturesAbove 1 of 89, level with 45
- CEase of useAbove 1 of 89, level with 54
- CPlatforms and integrationsAbove 1 of 89, level with 14
Keep Convin, or make your own?
Keep it
To replace Convin you would be making a bot that joins your calls and turns the talk into notes. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 70 of the 89 other AI meeting note takers grade higher.
What you could make
- Reports: an app builder makes this well.
What you could not
- A bot that joins your calls and turns the talk into notes.
- Speech turned into text you can trust.
- A chatbot builder hooked into the messaging apps.
- AI features, unless you pay a model provider for each request yourself.
- People on the other end: coaches. No app builder makes those.
What this rests on. Convin’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Convin?
Convin analyzes customer calls, chats and emails for contact centers. It scores conversations against quality templates, gives agents live prompts, summarizes interactions and assigns coaching. It also sells AI voice agents. It is built for support and sales operations teams, not for individuals taking notes in their own meetings.
Worth knowing
- Prices are not published; the pricing page describes customized plans and a demo request.
- The free offer is a manual QA tool; the AI suites are quoted on request.
- It targets contact centers and sales floors, so it is not a personal meeting-notes app.
Key features
- Automated quality assurance
- Scores 100% of calls, chats and emails against a scorecard, with sampling, a manual audit workflow and alerts.
- Real-time agent assist
- Shows live transcripts, call-script guidance and prompts to agents, with a supervisor dashboard for sentiment and violations.
- Voice of customer insights
- Summaries, entity detection, sentiment analysis, win-loss analysis and lead propensity, CSAT and collection scoring.
- Automated agent coaching
- Assigns coaching sessions by agent, with peer-to-peer coaching, daily feedback, a leaderboard and an AI learning module.
- AI phone agents
- Voice bots with multilingual support that hand off to a live agent, update CRM fields and run follow-up campaigns.
Convin pricing
As of Nov 13, 2026, Convin has a free plan.
- Starts at
- Not published
- Free plan
- Quality Management Software is labeled free: a manual QA platform with audit templates, an audit workflow and a reporting dashboard.
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Quality Management | $0 | Manual QA platform with audit templates, audit workflow, reports, alerts and an agent rebuttal system. |
| CX Suite | Custom | AI phone calls, real-time agent assist, automated QA and coaching, and voice of customer; quoted on a demo call. |
Read from convin.ai on Nov 13, 2026. Prices change, so confirm with Convin before you buy.
Convin alternatives
- Convin vs Gong
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- Convin vs Jiminny
Free trial
Common questions
Does Convin have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Convin is listed for Web.
Does Convin have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Convin is listed for Web.
Is Convin open source?
Convin is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.