Convin vs Gong (2026): which should you pick?

Pick Convin if

• Fits if you run a contact centre and want a manual QA audit tool at no charge
• Works for teams moving from spreadsheets to scored call audits

Look elsewhere if

• Skip it if you want AI scoring at no charge, as the free offer is manual QA
• Watch out: prices are not published, and the pricing page points to custom plans and a demo
• Not for you if you want personal meeting notes, as it targets contact centres and sales floors
• Skip it if you need to see integrations, as none are listed

Pick Gong if

• Fits if you run a sales team and want every call analysed
• Works for revenue and customer success teams that live in a CRM

Look elsewhere if

• Skip it if you want a price before talking to anyone, as it's a custom proposal
• Not for you if you want notes from internal meetings, as it's for revenue teams
• Skip it if you want to try it free, as no trial is listed
• Watch out: it needs a Microsoft 365 or Google Workspace email and calendar connection
• Watch out: pricing starts by asking how big your team is, with a platform fee on top

Convin

• Prices are not published; the pricing page describes customized plans and a demo request.
• The free offer is a manual QA tool; the AI suites are quoted on request.
• It targets contact centers and sales floors, so it is not a personal meeting-notes app.

Gong

• No prices are published; the page says licenses are priced per user plus a platform fee by team size.
• Pricing is a customized proposal, requested through a form that first asks the size of your team.
• It needs a Microsoft 365 or Google Workspace email and calendar connection to capture interactions.
• Built for revenue teams; it is not a general notetaker for internal meetings.

Convin

Automated quality assurance

Scores 100% of calls, chats and emails against a scorecard, with sampling, a manual audit workflow and alerts.

Real-time agent assist

Shows live transcripts, call-script guidance and prompts to agents, with a supervisor dashboard for sentiment and violations.

Voice of customer insights

Summaries, entity detection, sentiment analysis, win-loss analysis and lead propensity, CSAT and collection scoring.

Automated agent coaching

Assigns coaching sessions by agent, with peer-to-peer coaching, daily feedback, a leaderboard and an AI learning module.

AI phone agents

Voice bots with multilingual support that hand off to a live agent, update CRM fields and run follow-up campaigns.

Gong

Call and meeting capture

Records and transcribes calls, meetings and emails, and ties them to the CRM and to the connected email and calendar.

Conversation analysis

Models look for topics, objections, competitor mentions, talk ratios and buying signals across recorded conversations.

Deal and pipeline risk

Flags deals that have gone quiet or have unresolved objections, and feeds Gong Forecast for pipeline views.

AI agents

Gong Agents draft follow-ups, update CRM fields, make pipeline edits and trigger enablement steps.

Coaching and enablement

Scorecards and call libraries support coaching; Gong Enable builds training from real customer conversations.

Engage and Forecast

Separate products for personalizing sales outreach (Engage) and for forecasting (Forecast) sit on the same data.

Convin

• Quality Management$0

  Manual QA platform with audit templates, audit workflow, reports, alerts and an agent rebuttal system.

• CX SuiteCustom

  AI phone calls, real-time agent assist, automated QA and coaching, and voice of customer; quoted on a demo call.

Gong

Pricing could not be confirmed. See gong.io.