Gong vs Grain (2026): which should you pick?

Pick Gong if

• Fits if you run a sales team and want every call analysed
• Works for revenue and customer success teams that live in a CRM

Look elsewhere if

• Skip it if you want a price before talking to anyone, as it's a custom proposal
• Not for you if you want notes from internal meetings, as it's for revenue teams
• Skip it if you want to try it free, as no trial is listed
• Watch out: it needs a Microsoft 365 or Google Workspace email and calendar connection
• Watch out: pricing starts by asking how big your team is, with a platform fee on top

Pick Grain if

• Fits if a few of you record calls and the rest only watch, since viewer seats are free
• Works for sending a clip of a customer call to someone who wasn't there

Look elsewhere if

• Skip it if your meetings run long and you're not paying, because free ones stop at 45 minutes and history lasts 30 days
• Not for you if you want notes on your phone, as no iPhone or Android app is listed
• Pricey if you need HubSpot, Salesforce or coaching, which start on Business at $29 a seat yearly ($39 monthly)
• Tight if you upload recordings on Starter, which allows 10 file uploads a month; free has none
• Watch out: SAML single sign-on is Enterprise only, at a price you have to ask for

Gong

• No prices are published; the page says licenses are priced per user plus a platform fee by team size.
• Pricing is a customized proposal, requested through a form that first asks the size of your team.
• It needs a Microsoft 365 or Google Workspace email and calendar connection to capture interactions.
• Built for revenue teams; it is not a general notetaker for internal meetings.

Grain

• The Free plan cuts each meeting off at 45 minutes, keeps 30 days of history and has no file uploads.
• HubSpot and Salesforce integrations, AI coaching and trackers need Business at $29 per seat a month on annual billing.
• Starter allows 10 file uploads a month, and SAML single sign-on is limited to Enterprise.
• Grain's download page offers desktop apps for Mac and Windows only.

Gong

Call and meeting capture

Records and transcribes calls, meetings and emails, and ties them to the CRM and to the connected email and calendar.

Conversation analysis

Models look for topics, objections, competitor mentions, talk ratios and buying signals across recorded conversations.

Deal and pipeline risk

Flags deals that have gone quiet or have unresolved objections, and feeds Gong Forecast for pipeline views.

AI agents

Gong Agents draft follow-ups, update CRM fields, make pipeline edits and trigger enablement steps.

Coaching and enablement

Scorecards and call libraries support coaching; Gong Enable builds training from real customer conversations.

Engage and Forecast

Separate products for personalizing sales outreach (Engage) and for forecasting (Forecast) sit on the same data.

Grain

Bot or bot-free capture

The desktop app for Mac and Windows transcribes the computer's audio with no bot in the call. A bot can join instead to record video, including meetings you cannot attend.

AI notes and action items

Each meeting gets a summary, next steps and an automatic recap. Custom AI prompts and custom note templates are available from the Starter plan.

Ask across meetings

Ask questions over the whole meeting library and get answers with citations that point back to the source recordings.

Clips and highlight reels

Cut shareable video clips from a recording, group them into playlists or highlight reels, and share them with teammates or clients.

MCP server and API

AI agents can query transcripts and search across meetings. Transcripts export as Markdown or open in Claude or ChatGPT. Workspace API and advanced MCP access need Business.

Coaching and CRM sync

The Business plan adds HubSpot and Salesforce integrations, AI coaching, trackers and team interaction metrics for sales and customer success teams.

Gong

Pricing could not be confirmed. See gong.io.

Grain

• Free$0

  Unlimited meetings with a 45-minute limit, AI notes and action items, 30-day meeting history, desktop capture and unlimited notetaker seats.

• Starter$15

  per seat / month, billed annually ($19 billed monthly)

  Unlimited meeting duration and history, custom AI prompts, admin controls, teams, Slack, personal Zapier and API access, and 10 file uploads a month.

• Business$29

  per seat / month, billed annually ($39 billed monthly)

  Adds HubSpot and Salesforce integrations, AI coaching, trackers, team interaction metrics, custom AI follow-up emails, unlimited uploads and a workspace API.

• EnterpriseCustom

  Everything in Business, plus SAML-based single sign-on, priority API support, custom invoices and a dedicated customer success manager.

Gong

No public discounts listed.

Grain

• Annual discount

  Lower per-seat price on annual billing

  At listed prices Starter costs $180 a year ($15 a month) instead of $19 a month, and Business $348 a year ($29 a month) instead of $39 a month, per seat.