Gainsight PX vs Userpilot (2026): which should you pick?

Pick Gainsight PX if

• Fits if you run a software product and want analytics plus in-app messages together
• Works for companies already on other Gainsight tools

Look elsewhere if

• Skip it if you need a price: you request one
• Tight if you want a known trial: the length isn't stated
• Not for you if you want a solo-friendly tool, as it's aimed at product teams
• Watch out: the pricing page also lists separate customer success and education plans

Pick Userpilot if

• Fits if you're a SaaS team that wants onboarding flows and analytics together
• Works for a product manager who can build tours without a developer

Look elsewhere if

• Skip it if you want a free plan, as there's only a 14-day trial
• Pricey if you're small: it starts at $299 a month and Growth at $849
• Tight if your user base grows, since price follows monthly active users
• Watch out: mobile engagement, data warehouse sync and several CRM integrations are Enterprise or add-ons, and the page doesn't say how the monthly price is billed

Gainsight PX

• No prices are published: the pricing page offers 'Request Pricing' and a free trial for Product Experience.
• Product Experience is one of several Gainsight products, and the pricing page also lists customer success and education plans that are separate.
• Setup is aimed at companies with a product team; it is used through a browser dashboard.

Userpilot

• The pricing page does not say whether the monthly figures are billed monthly or annually.
• Price scales with monthly active users; Starter and Growth both include 2,000, Growth scales to 100,000 and Enterprise includes 10,000.
• Mobile engagement, data warehouse sync, bulk export and several CRM integrations are Enterprise or add-on features.
• Agent Analytics and MCP Analytics are add-ons on Growth and Enterprise.

Gainsight PX

Product analytics

Autonomous feature instrumentation, path and funnel analysis, and links to CS and CRM data to tie usage to bookings, retention and expansion.

In-app engagement

In-app guides, onboarding checklists and an In-App Hub, with throttling and prioritization to limit how many messages a user sees.

Email campaigns

Native email campaigns aimed at user activation and release awareness.

Surveys and feedback

In-app surveys with targeting, including CES, CSAT and NPS.

Segmentation

Advanced segmentation for personalized engagement; the vendor says data freshness is measured in seconds.

Userpilot

In-app engagement

Flows, spotlights, banners, embeds, checklists and a resource center shown inside the product, targeted at user segments.

Product analytics

Trends, funnels, retention and paths, with event autocapture and custom dashboards on the Growth plan.

Surveys and NPS

In-app NPS and surveys, with AI summaries of feedback and sentiment.

Session replay

Session replay with frustration indicators, console logs and network performance. 5k replays a month are included on Growth.

Lia agent and MCP

An AI agent and an MCP server, with monthly AI credits that can be topped up.

Email and workflows

Behavior-triggered email and workflow automation, with 100k free emails a month on Growth.

Gainsight PX

Pricing could not be confirmed. See gainsight.com.

Userpilot

• Starter$299

  per month for up to 2,000 monthly active users; basis not shown

  In-app engagement, user segmentation (up to 10 segments), usage trends, NPS survey, 3 seats and 1 year of data retention. Price rises with MAU.

• Growth$849

  per month and up, by monthly active users; basis not shown

  Adds advanced product analytics, event autocapture, resource center, advanced surveys, 100k emails and 5k session replays a month, 15 seats and 3 years of retention.

• EnterpriseCustom

  Adds mobile engagement, premium CRM integrations, bulk data export and import, data warehouse sync, advanced user management, security audit and a custom contract.