Gainsight PX vs Pendo (2026): which should you pick?
As of Nov 12, 2026, Pendo grades higher than Gainsight PX: 2.4 against 1.8 out of 4.0.
Checked Oct 18, 2026 and Nov 12, 2026 · graded Oct 18, 2026 and Nov 12, 2026 by ToolGPA
Pendo grades higher on the free plan, features and platforms. They get the same grade on value for money and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Gainsight PX
Product analytics and in-app engagement from Gainsight
Free trial
Which one is for you
Pick Gainsight PX if
- Fits if you run a software product and want analytics plus in-app messages together
- Works for companies already on other Gainsight tools
Look elsewhere if
- Skip it if you need a price: you request one
- Tight if you want a known trial: the length isn't stated
- Not for you if you want a solo-friendly tool, as it's aimed at product teams
- Watch out: the pricing page also lists separate customer success and education plans
Pick Pendo if
- Fits if you onboard users inside your product with tours and tooltips
- Works for small apps under 500 monthly users that want guides for free
Look elsewhere if
- Skip it if you want a price on the page, as every paid plan is quoted
- Tight if you stay free and pass 500 monthly users, which freezes new guides, surveys and segments
- Not for you if you only want traffic numbers for a marketing site
- Watch out: replays start at Core, surveys and product discovery need Ultimate or add-ons, and Predict is priced apart
- Watch out: the free plan has no support, and the 30-day trial is set up through sales
How we grade them
| 1.8GPAGainsight PXWeak | 2.4GPAPendoFair | |
|---|---|---|
| Value for money | CNo price is published; the page offers a price request. With nothing to compare, it sits in the middle. | CNo published figure for this size. A product with 10,000 monthly active users is far past the free 500, so it needs Base, Core or Ultimate, all quoted by sales from users and modules. Replays need Core, and surveys need Ultimate or add-ons. |
| Free plan and trial | DA free trial is offered, but its length and card terms aren't stated on the pages we read, so we can't count it as a card-free trial. | CPendo Free covers 500 monthly active users with analytics, guides, and Pendo-branded NPS and roadmaps, but no support. Go past 500 and you can't make new guides, surveys or segments. The 30-day trial is set up through sales. |
| Features | CProduct analytics, in-app engagement, email, surveys and segmentation. | BProduct analytics with retroactive data, in-app guides on every plan, replays, NPS and surveys, feedback and roadmaps, and the Leo AI assistant. Graded against Amplitude and Mixpanel, it covers the job. Replays start at Core, and surveys need Ultimate or add-ons. |
| Ease of use | CNo rating on record. It's built for companies with a product team, used through a browser dashboard. | CNo rating on record. The snippet goes into your app, then the work is building guides, targeting segments and setting up surveys, and paid plans start with a sales call. There's a learning curve. |
| Platforms and integrations | CWeb only. The listing names no integrations. | BWeb only, with no desktop or phone app of its own. It works across unlimited web and mobile apps, and connects to Salesforce, HubSpot, Zendesk, Intercom, Jira, Gainsight, Marketo and Segment. |
| Best for | product analytics and in-app messages from Gainsight | walkthroughs and tips inside your own app |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Gainsight PX and Pendo. How we grade
Where they differ
- Gainsight PX also covers workflow automation, reports and dashboards.
- Pendo also covers web analytics and session replay.
In commonWebSurveys
At a glance
| Gainsight PX | Pendo | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | Not published | Not published |
| Free plan | None | Pendo Free, free forever: analytics, in-app guides, Pendo-branded roadmaps and NPS surveys for up to 500 monthly active users, across unlimited web and mobile apps. |
| Free trial | A free trial is offered ('Try PX for Free'); its length is not stated on the pages read. | 30-day free trial of the whole platform, set up through sales |
| Web | ||
| Made by | Gainsight | Pendo.io, Inc. |
| Price read from | Not confirmed | pendo.io |
| Checked | Nov 12, 2026 | Oct 18, 2026 |
Worth knowing
Gainsight PX
- No prices are published: the pricing page offers 'Request Pricing' and a free trial for Product Experience.
- Product Experience is one of several Gainsight products, and the pricing page also lists customer success and education plans that are separate.
- Setup is aimed at companies with a product team; it is used through a browser dashboard.
Pendo
- No paid prices are published: Base, Core and Ultimate are quoted by sales from monthly active users and the modules chosen.
- On Pendo Free, going past 500 monthly active users stops you creating new guides, NPS surveys or segments until you upgrade.
- Session replay starts at Core, and surveys, product discovery and journey orchestration need Ultimate or paid add-ons.
- Churn prediction (Predict) and agent analytics are priced separately from the plans.
Key features
Gainsight PX
- Product analytics
- Autonomous feature instrumentation, path and funnel analysis, and links to CS and CRM data to tie usage to bookings, retention and expansion.
- In-app engagement
- In-app guides, onboarding checklists and an In-App Hub, with throttling and prioritization to limit how many messages a user sees.
- Email campaigns
- Native email campaigns aimed at user activation and release awareness.
- Surveys and feedback
- In-app surveys with targeting, including CES, CSAT and NPS.
- Segmentation
- Advanced segmentation for personalized engagement; the vendor says data freshness is measured in seconds.
Pendo
- Product analytics
- Tracks feature use, paths and retention with retroactive data back to the day Pendo was installed, across any number of apps.
- In-app guides
- Walkthroughs, tooltips and announcements shown inside your app and targeted at user segments, included on every plan including Free.
- Session replay
- Replays of user sessions to give support and product teams context, included from Core and sold as an add-on on Base.
- NPS, surveys and feedback
- Sentiment tools for NPS and in-app surveys, plus product discovery for collecting and ranking feedback. Pendo-branded NPS comes with Free.
- Leo and Pendo AI
- Leo answers questions about your data in plain language on every plan; churn prediction and AI agent analytics are separate paid modules.
Plans
Gainsight PX
Pricing could not be confirmed. See gainsight.com.
Pendo
Free$0
Up to 500 monthly active users: analytics, in-app guides, Pendo-branded NPS and roadmaps. No support included.
BaseCustom
Sold through sales, priced by monthly active users: analytics, guides and support. Session replay and surveys are paid add-ons.
CoreCustom
Sold through sales: adds session replay. Product discovery and NPS or surveys remain add-ons.
UltimateCustom
Sold through sales: everything, including product discovery, NPS and surveys, and journey orchestration.
Common questions
Which is cheaper, Gainsight PX or Pendo?
As of Nov 12, 2026, Gainsight PX has no price we could confirm, and Pendo publishes no starting price.
Which has a free plan, Gainsight PX or Pendo?
As of Nov 12, 2026, only Pendo has a free plan. Gainsight PX does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.