Mitel vs NFON (2026): which should you pick?
As of Nov 13, 2026, NFON grades higher than Mitel: 1.8 against 1.6 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
NFON grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
NFON
European cloud phone system with SIP trunking and a contact center
Which one is for you
Pick Mitel if
- Fits if you are a business that already uses Mitel phones and wants to stay on them
- Works for buyers who deal with a reseller and want a quote
Look elsewhere if
- Not for you if you want prices on a page, as none are published
- Skip it if you want to try before you buy, because no trial or free plan is on record
- Watch out: Mitel's own site blocks automated reading, so the product list comes from a summary of its products page
- Watch out: platform support for the apps was not confirmed, so check it before buying
Pick NFON if
- Fits if you run a business in Germany and want a per-extension phone system
- Works for firms that need SIP trunking for existing phone hardware
Look elsewhere if
- Pricey if you add flatrates: landline and mobile is €8.90 on top, per seat a month
- Watch out: prices are for Germany in euros, and no US price is shown
- Watch out: €25 to €35 one-time activation per seat, and CRM Connect and E-Fax cost extra
- Not for you if you want a free plan or trial, as none is listed
How we grade them
| 1.6GPAMitelWeak | 1.8GPANFONWeak | |
|---|---|---|
| Value for money | CNo price is published, so it sits in the middle until a quote says otherwise. | C€6.80 an extension, but a €25 activation fee, €3.80 for a landline flatrate and €4.90 for the softphone add up. Prices shown are for Germany. |
| Free plan and trial | FNo free plan and no trial on record, and no self-serve sign-up shown. | FNo free plan or trial on the pages read; a demo and a sales consultation are offered. |
| Features | CMiVoice Business, OpenScape Voice, MiCollab, contact centre and handsets. The listing is thin on what each does. | CCloud telephony, SIP trunking, a contact center and an AI assistant, with the softphone sold as an option on the cheaper plan. |
| Ease of use | CNo store rating on record, and no readable page shows the setup. Phone systems and handsets usually come through a reseller. | CNo store rating on record, and extensions, flatrates and add-ons need setting up. |
| Platforms and integrations | CListed as web only; platform support for its apps was not confirmed from a readable vendor page. No integrations on record. | BWeb service with CRM and Microsoft Teams integrations; no desktop or phone apps on record. |
| Best for | a business buying phones through a reseller | German cloud telephony sold per extension |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Mitel and NFON. How we grade
Where they differ
- Mitel also covers team chat.
At a glance
| Mitel | NFON | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | €6.80 per extension / month (Business Standard, Germany) |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Mitel | NFON AG |
| Price read from | Not confirmed | nfon.com |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Mitel
- Mitel's own site blocks automated reading, so the product list here comes from a summary of its products page.
- No plan names or prices are published; the page points buyers to sales for a quote.
- Platform support for the apps was not confirmed from a readable vendor page and should be checked.
NFON
- The pricing page says prices differ by country and its figures are for Germany, in euros; no US price is shown.
- Flatrates are extra: landline-only is €3.80 and landline plus mobile €8.90 per month per seat, otherwise calls bill per minute.
- Integrations such as CRM Connect (+€1.80) and E-Fax (+€1.00) are priced per extension on top of the license.
- The pages read describe no free plan or trial; a demo and a sales consultation are offered.
Key features
Mitel
- MiVoice Business
- Business voice for roughly 10 to 1,000 users, offered on premises or hosted.
- OpenScape Voice
- Voice for multi-site enterprises of about 1,000 to 50,000 users, with on-premises control and cloud options.
- MiCollab
- Team chat, video and presence, listed with mobile and desktop apps.
- Contact center
- A Mitel CX contact center product sits alongside the voice platforms.
- Desk and wireless phones
- The product list includes 6900 Series IP desk phones and 700d DECT phones for frontline staff.
NFON
- Cloud telephony per extension
- Business Standard and Business Premium licenses give each user a cloud extension, managed centrally across locations and devices.
- SIP trunking
- SIP Trunk connects existing phone hardware to NFON by the channel, in packs from 10 to 50 simultaneous calls, with per-minute call rates.
- AI assistant Nia
- Transcribes and summarizes calls and voicemails, and Nia FrontDesk answers and routes calls. NFON says it is hosted in its European cloud.
- Integrations and add-ons
- NFON lists 300+ integrations, including Microsoft Teams, Salesforce, HubSpot and SAP, plus add-ons such as queue monitoring and call recording.
- Contact center
- A separate omnichannel contact center product handles conversations, automation and customer context for service and sales teams.
Plans
Mitel
Pricing could not be confirmed. See mitel.com.
NFON
Business Standard€6.80
per extension / month, Germany prices
Cloud telephony license. €25 one-time activation per seat; flatrates and a softphone option (+€4.90) are extra.
Business Premium€9.90
per extension / month, Germany prices
Adds the softphone, which Standard sells as an option. €35 one-time activation per seat; flatrates are extra.
SIP Trunk Basic€1.80
per channel / month, minimum 2 channels
Connects your existing phone hardware to NFON. €4.80 activation per channel; call minutes billed separately.
SIP Trunk Premium€2.80
per channel / month, minimum 2 channels
Higher SIP Trunk tier, with the same activation fee and per-minute rates as Basic.
Contact Center€42.00
per month and up
Contact center hub, listed from €42 a month with a set-up flat fee from €500.
Common questions
Which is cheaper, Mitel or NFON?
As of Nov 13, 2026, Mitel has no price we could confirm, and NFON starts at €6.80 per extension / month (Business Standard, Germany).
Which has a free plan, Mitel or NFON?
As of Nov 13, 2026, neither Mitel nor NFON has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.