Voiceflow vs Yellow.ai (2026): which should you pick?
As of Nov 12, 2026, Voiceflow and Yellow.ai share a 2.2 GPA, and only Yellow.ai has a free plan.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick Voiceflow if
- Fits if you are an agency building agents for clients
- Makes sense if you want chat and voice agents on one platform
Look elsewhere if
- Not for you if you want a price, as businesses book a demo and request pricing
- Watch out: the free trial is listed for agencies and partners, and its rates are not shown
- Skip it if you want general automation, since the site focuses on support and CX
- Not for you if you want a free plan, because none is shown
Pick Yellow.ai if
- Fits if you want to try one service agent free
- Makes sense if you want to pay per resolution rather than per seat
Look elsewhere if
- Tight if you grow, as Free is 1 agent and 500 sessions a month
- Pricey if volume is high, since extra resolutions are $0.99 each
- Watch out: the Free plan lists many features as limited
- Not for you if you want Enterprise prices, because they are not published
How we grade them
| 2.2GPAVoiceflowFair | 2.2GPAYellow.aiFair | |
|---|---|---|
| Value for money | CNo plan price is published: businesses book a demo and request pricing. | CFree, then $0.99 per resolution after 500 sessions, with Enterprise custom. There is no published paid plan to compare. |
| Free plan and trial | CA free trial with no card, but it is listed for agencies and partners, and the rates after it are not on the page. | CFree is 1 AI agent and 500 sessions a month with limited channels, integrations and analytics. You will hit the caps. |
| Features | CAgents, workflows, a knowledge base, chat and voice channels, and observability. The listing names no published usage limits. | CBuilder, voice and email, copilot, testing and analytics. The Free plan lists many features as limited, with 1,000 user records and one active campaign. |
| Ease of use | CNo store rating on record, and you build agents, knowledge and channels yourself. | CNo store rating on record, and you build and connect an agent before it answers. |
| Platforms and integrations | BWeb, with Zendesk, Salesforce, HubSpot, Shopify, Airtable and Make listed. | BWeb, with Zendesk, Freshdesk, HubSpot and Genesys listed, and 35+ channels and 150+ integrations on Enterprise. |
| Best for | agencies and support teams building chat and voice agents | trying one service agent before an enterprise deal |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Voiceflow and Yellow.ai. How we grade
Where they differ
- Yellow.ai also covers workflow automation.
In commonWebAI agentsAI support agentChatbots
At a glance
| Voiceflow | Yellow.ai | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | Not published | Not published |
| Free plan | None | 1 AI agent, 500 chat sessions a month, then $0.99 per resolution, with limited features. |
| Free trial | Free trial for agencies and partners, no credit card required. | None listed |
| Web | ||
| Made by | Voiceflow | Yellow.ai |
| Price read from | Not confirmed | yellow.ai |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Voiceflow
- No plan prices are published: businesses book a demo and request pricing.
- Agencies get a free trial and usage-based billing, but the rates are not on the page.
- The site positions the platform for customer support and CX rather than general automation.
- Model choice spans major providers, with bring-your-own model supported.
Yellow.ai
- The Free plan lists many features as limited, and extra resolutions cost $0.99 each.
- Enterprise pricing is not published.
- The Free plan table lists 1,000 user records and one active campaign with 10 templates.
Key features
Voiceflow
- Agents, playbooks and workflows
- Global instructions guide an agent; playbooks handle adaptive conversations and workflows handle steps that must repeat exactly.
- Knowledge base
- Answers are grounded in your own documents, kept in sync, and agents can call your services through functions and API tools.
- Chat and voice channels
- Agents deploy across voice and chat, with integrations such as Zendesk, Salesforce, HubSpot and Shopify.
- Observability and environments
- LLM-powered evaluations, conversation-level logs, and development, staging and production environments.
- Agency tools
- Multi-client workspace management, white-labeling and client handoff, with usage-based billing and optional auto top-ups.
Yellow.ai
- AI Agent Builder
- Builds agents for any channel, with a conversational knowledge base using retrieval over company content.
- Voice and email
- Nexus VOX is its voice product, offering call agents in more than 500 languages, and email agents are a separate feature.
- AI Copilot and testing
- Previews, debugs and optimizes agent performance, with automated testing before release.
- Analytics
- LLM analytics, sentiment and topic tracking, and custom dashboards.
- Employee experience
- Nexus EDGE is a desktop agent for employee experience, with human approval on every action.
Plans
Voiceflow
Pricing could not be confirmed. See voiceflow.com.
Yellow.ai
Free$0
1 AI agent and 500 sessions a month, then $0.99 per resolution. Limited channels, integrations and analytics.
EnterpriseCustom
Unlimited agents and sessions, all 35+ channels, 150+ integrations, SOC 2, GDPR and ISO compliance.
Common questions
Which is cheaper, Voiceflow or Yellow.ai?
As of Nov 12, 2026, Voiceflow has no price we could confirm, and Yellow.ai publishes no starting price.
Which has a free plan, Voiceflow or Yellow.ai?
As of Nov 12, 2026, only Yellow.ai has a free plan. Voiceflow does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.