The Aisera Insider’s Guide
Everything we know about Aisera in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Aisera
The Insider’s Guide
AI service desk and IT operations agents for the enterprise
Every plan, grade, refund rule and rival among AI agents, read from Aisera’s own pages.
Made by Automation Anywhere · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Aisera’s own pages, its app-store listings and our grades. Every fact in it is on Aisera’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.6
GPA, above 0 of the 101 other AI agents we grade
Aisera is an AI platform for IT service management, IT operations and customer service, with an AI service desk and conversational AI. Automation Anywhere completed its acquisition of Aisera on November 4, 2025, and aisera.com now redirects to a page on the Automation Anywhere site. No prices are published.
To get you started, here are 7 things to know about Aisera, taken from its own pages and our grades.
No prices are published, only demo and sales requests, and no free plan or self-serve trial is shown.
- 1
Best for AI service desk and IT operations agents
Aisera sells an AI service desk and IT operations agents, now part of Automation Anywhere.
- 2
It runs on Web
Web.
- 3
AI service desk
Aisera for IT Service Desk, plus an ITSM product for IT service management.
- 4
IT operations
Aisera for IT Operations covers AIOps use cases.
- 5
Conversational AI
The company describes an AI-native service management platform with conversational AI.
- 6
A 1.6 GPA, above 0 of 101
That is against the other AI agents we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Aisera you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
Aisera at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Automation Anywhere
- Category
- AI Agents
- Our grade
- 1.6 GPA, weak
The report card
Best for AI service desk and IT operations agents
Aisera sells an AI service desk and IT operations agents, now part of Automation Anywhere. No prices are published, only demo and sales requests, and no free plan or self-serve trial is shown.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No prices are published, only Request demo and Talk to Sales, so it sits in the middle by default. |
| Free plan and trial | F | No free plan or self-serve trial is shown. |
| Features | C | An AI service desk, IT operations and conversational AI across functions and industries; the page is light on what it does not do. |
| Ease of use | C | No store rating on record. Sold through sales, so rollout is a project. |
| Platforms and integrations | C | Web only, and the listing names no integrations. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Aisera is for
- Fits if you run an IT or HR service desk at a larger company
- Works for a team that buys through sales and a demo
Who it is not for
- Skip it if you want a price: none is published
- Not for you if you want to try it yourself, as no free plan or self-serve trial is shown
- Watch out: it is now part of Automation Anywhere, with the page saying products continue to operate
- Tight if you want integrations named: none are listed
Good to know
Good for
- Enterprise IT teams automating service desk tickets
- Existing Automation Anywhere customers
Worth knowing
- No prices are published; the page offers Request demo and Talk to Sales.
- Now part of Automation Anywhere; the page says the products continue to operate without interruption.
- No free plan or self-serve trial is shown.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Aisera's current pricing could not be confirmed from its own site.
No prices are published, only Request demo and Talk to Sales, so it sits in the middle by default.
We could not confirm Aisera’s current prices from its own site, so this guide lists no plans. aisera.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
AI service desk and IT operations agents for the enterprise. Here is what it does, as its own site describes it, and what it covers: workflow automation, AI agents, help desk, chatbots.
An AI service desk, IT operations and conversational AI across functions and industries; the page is light on what it does not do.
- AI service desk
- Aisera for IT Service Desk, plus an ITSM product for IT service management.
- IT operations
- Aisera for IT Operations covers AIOps use cases.
- Conversational AI
- The company describes an AI-native service management platform with conversational AI.
- Functions and industries
- Solutions are listed for customer service, finance and accounting, HR and IT, and for financial services, healthcare, life sciences and manufacturing.
Where it runs
- Web
What it works with
Its own pages name no integrations.
Aisera is made by Automation Anywhere.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
0/101
Other AI agents it is graded above
Aisera's GPA of 1.6 is higher than 0 of the 101 other AI agents we grade, and level with 10.
It stands best on value for money (C, above 17 of 101) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 102 AI agents we grade, cut by the letter each got. Aisera’s own letter is outlined.
- CValue for moneyAbove 17 of 101
- FFree plan and trialAbove 0 of 101
- CFeaturesAbove 1 of 101
- CEase of useAbove 14 of 101
- CPlatforms and integrationsAbove 0 of 101
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Aisera you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 91 of the 101 other AI agents grade higher.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- Connections to other products, each kept working as those products change.
- A chatbot builder hooked into the messaging apps.
What this rests on. Aisera’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Kore.ai, Yellow.ai, Cognigy, Ada and Tray.ai
The 5 tools Aisera is most often weighed against, with where each one differs from it.
- 1.6GPA
Kore.ai
Paid
Enterprise agent platform for service, work and process automation.
- Aisera also covers help desk.
- Kore.ai also covers AI search and AI support agent.
- 2.2GPA
Yellow.ai
Free plan
Agentic AI platform for customer and employee service.
- Yellow.ai has a free plan. Aisera does not.
- Aisera also covers help desk.
- Yellow.ai also covers AI support agent.
- 1.8GPA
Cognigy
Paid
Enterprise AI agents for voice and chat in the contact center.
- Aisera also covers workflow automation and help desk.
- Cognigy also covers live chat and AI support agent.
- 1.6GPA
Ada
Paid
AI customer service agent platform for chat, email, voice and social.
- Aisera also covers workflow automation and help desk.
- Ada also covers AI support agent.
- 2.2GPA
Tray.ai
Free trial · from $50/mo
Integration, automation and agent platform for enterprises.
- Aisera also covers help desk and chatbots.
- Tray.ai also covers no-code.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
9
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Aisera free?
No. Aisera is a paid product.
What platforms does Aisera work on?
Aisera is available on Web.
Does Aisera have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Aisera is listed for Web.
Does Aisera have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Aisera is listed for Web.
Is Aisera open source?
Aisera is not described as open source on its own site, as read on Nov 12, 2026.
Who makes Aisera?
Aisera is made by Automation Anywhere.
What are the alternatives to Aisera?
The closest alternatives to Aisera in our directory are Kore.ai, Yellow.ai, Cognigy, Ada and Tray.ai.
How does Aisera compare with other AI agents?
Aisera's GPA of 1.6 is higher than 0 of the 101 other AI agents we grade, and level with 10.
Could I make my own version of Aisera?
To replace Aisera you would be making an AI agent, with the models and the safeguards behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Aisera’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Aisera's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Automation Anywhere. Prices change, so check aisera.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Aisera, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/aisera
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Aisera: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/aisera
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Send them this guide: toolgpa.com/tools/aisera/guide
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See our other guides
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Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Aisera’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Aisera is a trademark of its owner, and this guide is not made, paid for or approved by Automation Anywhere. Prices and plans change: check aisera.com before you buy.