The Crexendo Insider’s Guide
Everything we know about Crexendo in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Crexendo
The Insider’s Guide
Cloud business phone system with call center and AI receptionist
Every plan, grade, refund rule and rival among business phone systems, read from Crexendo’s own pages.
Made by Crexendo · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Crexendo’s own pages, its app-store listings and our grades. Every fact in it is on Crexendo’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 9 of the 44 other business phone systems we grade
Crexendo sells VIP, a cloud business phone platform that bundles calling, messaging, video meetings, a call center and integrations. It adds AI call summaries and an AI receptionist, and works with desk phones, a mobile app and a browser portal. Pricing is by free quote only.
To get you started, here are 7 things to know about Crexendo, taken from its own pages and our grades.
Desk phones, queues and integrations need setting up with a provider.
- 1
Best for a business phone system with an AI receptionist
No prices are published, hardware can be rolled into the monthly agreement, and we couldn't load its home page to recheck.
- 2
It runs on 3 platforms
Web, iOS and Android.
- 3
Business phone
Your business number on desk phones from Yealink, Poly and Snom and on a VIP mobile app for iOS and Android.
- 4
Video meetings
HD one-to-one, group and webinar-style meetings for up to 1,000 attendees.
- 5
Messaging
SMS, messaging and team chat from the same platform as calling.
- 6
A 2.0 GPA, above 9 of 44
That is against the other business phone systems we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Crexendo you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
Crexendo at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web, iOS, Android
- Made by
- Crexendo
- Category
- Business Phone Systems
- Our grade
- 2.0 GPA, fair
The report card
Best for a business phone system with an AI receptionist
Crexendo is a cloud phone system with video meetings for up to 1,000 people, a call center and an AI receptionist. No prices are published, hardware can be rolled into the monthly agreement, and we couldn't load its home page to recheck.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No prices are published; every page sends you to a free quote or demo. Hardware can be rolled into the monthly agreement, so the total depends on the phones you pick. With nothing on record it sits at C. |
| Free plan and trial | F | No free plan or trial is listed. You ask for a quote or demo. |
| Features | B | Phones, video meetings, messaging, a call center and AI summaries and an AI receptionist. Nothing in the listing shows a gap in the core phone job. |
| Ease of use | C | No store rating on record. Desk phones, queues and integrations need setting up with a provider. |
| Platforms and integrations | B | Web, iPhone and Android apps, with more than 400 integrations including Salesforce, HubSpot and Zendesk. No desktop app is named. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Crexendo is for
- Fits if you want desk phones from Yealink or Poly alongside a mobile app
- Works for businesses that want an AI receptionist to answer and route calls
Who it is not for
- Skip it if you need a price: every page sends you to a quote or demo
- Watch out: hardware can be rolled into the monthly agreement, so the total depends on the phones
- Tight if you want to try it free, as no trial is listed
- Watch out: the pages we read don't name a desktop app, only a web Cloud Communicator
Good to know
Good for
- Small and midsize businesses that want phones, video and a call center from one vendor
- Organizations that want desk phones included in a monthly agreement
- Teams that work in Microsoft Teams and want VIP calling inside it
Worth knowing
- No prices are published; every page sends visitors to a free quote or demo.
- The FAQ says included hardware can be rolled into the monthly agreement, so total cost depends on the phones chosen.
- Desktop app platforms are not named on the pages read; the Cloud Communicator and portal run in a web browser.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Crexendo's current pricing could not be confirmed from its own site.
No prices are published; every page sends you to a free quote or demo.
We could not confirm Crexendo’s current prices from its own site, so this guide lists no plans. crexendo.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Cloud business phone system with call center and AI receptionist. Here is what it does, as its own site describes it, and what it covers: AI features, team chat, video calls, business phone line, business texting.
Phones, video meetings, messaging, a call center and AI summaries and an AI receptionist.
- Business phone
- Your business number on desk phones from Yealink, Poly and Snom and on a VIP mobile app for iOS and Android.
- Video meetings
- HD one-to-one, group and webinar-style meetings for up to 1,000 attendees.
- Messaging
- SMS, messaging and team chat from the same platform as calling.
- Call center
- Expanded auto attendant, queues with routing thresholds, callback in queue and SMS queuing.
- AI features
- AI call summaries, AI meeting summaries and CAIRO for VIP, an AI receptionist that answers and routes calls.
- Integrations
- The vendor lists more than 400 business software integrations, including Salesforce, HubSpot, Zendesk and Microsoft Teams.
Where it runs
- Web
- iOS
- Android
What it works with
- Salesforce
- HubSpot
- Zendesk
- NetSuite
- Microsoft Teams
Crexendo is made by Crexendo.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
9/44
Other business phone systems it is graded above
Crexendo's GPA of 2.0 is higher than 9 of the 44 other business phone systems we grade, and level with 10.
It stands best on features (B, above 26 of 44) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 45 business phone systems we grade, cut by the letter each got. Crexendo’s own letter is outlined.
- CValue for moneyAbove 5 of 44
- FFree plan and trialAbove 0 of 44
- BFeaturesAbove 26 of 44
- CEase of useAbove 4 of 44
- BPlatforms and integrationsAbove 6 of 44
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Crexendo you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 25 of the 44 other business phone systems grade higher.
What you could not
- Phone numbers and calls carried over the phone network.
- Video calls.
- Chat that a whole team counts on staying up.
- Texts from a business number, registered with the carriers.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, Salesforce, HubSpot and Zendesk among them.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Crexendo’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
RingCentral, Nextiva, 8x8, Vonage Business Communications and Intermedia Unite
The 5 tools Crexendo is most often weighed against, with where each one differs from it.
- 3.0GPA
RingCentral
Free trial · from $20/mo
Cloud phone system with texting, fax, video meetings and team chat.
- Only RingCentral lists macOS and Windows apps.
- RingCentral also covers transcription.
- 2.2GPA
Nextiva
From $15/mo
Business phone, texting and video with an optional AI receptionist.
- Only Nextiva lists macOS, Windows and Linux apps.
- Nextiva also covers transcription.
- 2.0GPA
8x8
Paid
Cloud phone system with team chat, meetings and a receptionist console.
- Only 8x8 lists macOS and Windows apps.
- 2.4GPA
Vonage Business Communications
From $19.99/mo
Business phone lines with texting, video meetings and team chat.
- Only Vonage Business Communications lists macOS and Windows apps.
- Only Vonage Business Communications lists a browser extension.
- Vonage Business Communications also covers transcription.
- 2.0GPA
Intermedia Unite
From $27.99/mo
Cloud phone, chat and video suite from Intermedia, priced per user.
- Only Crexendo lists an iOS app.
- Only Intermedia Unite lists macOS and Windows apps.
- Intermedia Unite also covers transcription and file sharing.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
10
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Crexendo free?
No. Crexendo is a paid product.
What platforms does Crexendo work on?
Crexendo is available on Web, iOS and Android.
Does Crexendo have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. Crexendo is listed for Web, iOS and Android.
Does Crexendo have a macOS app?
No macOS app was listed when its pages were read on Nov 12, 2026. Crexendo is listed for Web, iOS and Android.
Is Crexendo open source?
Crexendo is not described as open source on its own site, as read on Nov 12, 2026.
What does Crexendo integrate with?
Crexendo's listing names Salesforce, HubSpot, Zendesk, NetSuite and Microsoft Teams.
Who makes Crexendo?
Crexendo is made by a company of the same name.
What are the alternatives to Crexendo?
The closest alternatives to Crexendo in our directory are RingCentral, Nextiva, 8x8, Vonage Business Communications and Intermedia Unite.
How does Crexendo compare with other business phone systems?
Crexendo's GPA of 2.0 is higher than 9 of the 44 other business phone systems we grade, and level with 10.
Could I make my own version of Crexendo?
To replace Crexendo you would be making phone numbers and calls carried over the phone network.
Where this guide comes from
The prices, plans, platforms and features were read from Crexendo’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Crexendo's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. Its home page would not load for us when we checked, so the pricing check rests on the listing.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Crexendo. Prices change, so check crexendo.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Crexendo, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/crexendo
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Crexendo: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/crexendo
Know someone choosing between business phone systems?
Send them this guide: toolgpa.com/tools/crexendo/guide
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See our other guides
The best-graded business phone systems after Crexendo, each with an Insider's Guide of its own.
- Business Phone Systems Insider's GuideEvery one of the 45 business phone systems we grade, compared
- Zadarma Insider's GuideCloud PBX and virtual numbers in 110+ countries, free to start3.2 GPA
- Grasshopper Insider's GuideVirtual business number on your own phone, priced per account3.0 GPA
- RingCentral Insider's GuideCloud phone system with texting, fax, video meetings and team chat3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Crexendo’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Crexendo is a trademark of its owner, and this guide is not made, paid for or approved by Crexendo. Prices and plans change: check crexendo.com before you buy.