Crexendo vs Nextiva (2026): which should you pick?
As of Nov 12, 2026, Nextiva grades higher than Crexendo: 2.2 against 2.0 out of 4.0.
Checked Nov 2, 2026 and Nov 12, 2026 · graded Nov 2, 2026 and Nov 12, 2026 by ToolGPA
Nextiva grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Crexendo
Cloud business phone system with call center and AI receptionist
Nextiva
Business phone, texting and video with an optional AI receptionist
Which one is for you
Pick Crexendo if
- Fits if you want desk phones from Yealink or Poly alongside a mobile app
- Works for businesses that want an AI receptionist to answer and route calls
Look elsewhere if
- Skip it if you need a price: every page sends you to a quote or demo
- Watch out: hardware can be rolled into the monthly agreement, so the total depends on the phones
- Tight if you want to try it free, as no trial is listed
- Watch out: the pages we read don't name a desktop app, only a web Cloud Communicator
Pick Nextiva if
- Fits if you also answer website chat and online reviews and want them in one inbox
- Works for offices on Linux, which Nextiva's desktop app runs on
Look elsewhere if
- Skip it if you want to try before paying, as there's no free trial of the phone plans
- Pricey if you pay monthly, at $23 for NEXT Core and $50 for NEXT Engage
- Tight if you need call recording or a toll-free number, as both are add-ons on NEXT Core
- Watch out: Salesforce, HubSpot and other CRMs are add-ons on every plan
- Not for you if you want to buy online, as all three plans go through a sales demo
How we grade them
| 2.0GPACrexendoFair | 2.2GPANextivaFair | |
|---|---|---|
| Value for money | CNo prices are published; every page sends you to a free quote or demo. Hardware can be rolled into the monthly agreement, so the total depends on the phones you pick. With nothing on record it sits at C. | C$15 a head for five on NEXT Core with a 12-month term, or $23 paid monthly. That's just over this category's cheaper quarter ($14). Recording, a toll-free number and fax are add-ons on Core, NEXT Engage is $25, or $50 paid monthly, and XBert AI costs $1.50 a conversation. |
| Free plan and trial | FNo free plan or trial is listed. You ask for a quote or demo. | FNo free plan and no free trial of the phone plans. Only the XBert AI Receptionist add-on has a 14-day trial. |
| Features | BPhones, video meetings, messaging, a call center and AI summaries and an AI receptionist. Nothing in the listing shows a gap in the core phone job. | BCalls with an auto-attendant, texts, video meetings, team chat and one inbox for calls, texts, email, social and reviews. Every plan has AI transcriptions and summaries (50 a month on Core, unlimited on Scale), and Scale adds supervisor monitoring. That covers the job, though CRMs are add-ons on every plan. |
| Ease of use | CNo store rating on record. Desk phones, queues and integrations need setting up with a provider. | CNo App Store rating on record. All three plans go through a sales demo, and there are phone menus to build before you're running. |
| Platforms and integrations | BWeb, iPhone and Android apps, with more than 400 integrations including Salesforce, HubSpot and Zendesk. No desktop app is named. | AWeb, Mac, Windows, Linux, iPhone and Android, with Microsoft Teams, Salesforce, HubSpot, Outlook and Google Contacts. |
| Best for | a business phone system with an AI receptionist | phone, texts, video and web chat from one provider |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Crexendo and Nextiva. How we grade
Where they differ
- Nextiva also covers transcription.
At a glance
| Crexendo | Nextiva | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | $15 per user / month, billed annually ($23 billed monthly) |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | Crexendo | Nextiva |
| Price read from | Not confirmed | nextiva.com |
| Checked | Nov 12, 2026 | Nov 2, 2026 |
Worth knowing
Crexendo
- No prices are published; every page sends visitors to a free quote or demo.
- The FAQ says included hardware can be rolled into the monthly agreement, so total cost depends on the phones chosen.
- Desktop app platforms are not named on the pages read; the Cloud Communicator and portal run in a web browser.
Nextiva
- Annual prices apply to new small businesses with 1-100 employees on a 12-month term; paid monthly, NEXT Core is $23 and NEXT Engage $50.
- On NEXT Core, call recording, a toll-free number, fax and Microsoft Teams are add-ons; Salesforce, HubSpot and other CRMs are add-ons on every plan.
- There is no free trial of the phone plans; all three are offered through a demo with sales, and XBert AI conversations cost $1.50 each on top of any plan.
- Contact center plans, from $75 per agent a month, are a separate product line on the Enterprise tab.
Key features
Crexendo
- Business phone
- Your business number on desk phones from Yealink, Poly and Snom and on a VIP mobile app for iOS and Android.
- Video meetings
- HD one-to-one, group and webinar-style meetings for up to 1,000 attendees.
- Messaging
- SMS, messaging and team chat from the same platform as calling.
- Call center
- Expanded auto attendant, queues with routing thresholds, callback in queue and SMS queuing.
- AI features
- AI call summaries, AI meeting summaries and CAIRO for VIP, an AI receptionist that answers and routes calls.
- Integrations
- The vendor lists more than 400 business software integrations, including Salesforce, HubSpot, Zendesk and Microsoft Teams.
Nextiva
- Calling and phone menus
- Unlimited calls with an auto-attendant and call menus on every plan. Smart call routing comes with Scale or with the call center add-on on Engage.
- Business texting
- Texts from the business number: 100 per user a month on NEXT Core, 500 on NEXT Engage and unlimited on NEXT Scale. Customers texting the team needs Engage.
- Video meetings and team chat
- Video calls with screen and file sharing and team messaging sit in the same app. Recording video meetings needs Engage or Scale.
- Shared inbox and reviews
- One inbox gathers calls, texts and email, with shared team email accounts and a set number of connected social media and online review accounts per plan.
- AI transcripts and summaries
- Every plan now includes AI transcriptions, summaries and answer suggestions: 50 a month on NEXT Core, 200 on NEXT Engage and unlimited on NEXT Scale.
- XBert AI Receptionist
- An add-on that answers calls, texts and chats around the clock. It costs $99 a month for 100 AI conversations and has a 14-day free trial.
Plans
Crexendo
Pricing could not be confirmed. See crexendo.com.
Nextiva
NEXT Core$15
per user / month, billed annually ($23 billed monthly)
Calls, video, team chat, 100 texts per user a month, skills-based routing, a basic CRM and 50 AI transcriptions and summaries a month. Annual price needs a 12-month term.
NEXT Engage$25
per user / month, billed annually ($50 billed monthly)
Adds live chat and a chatbot, 2,000 toll-free inbound minutes, 500 texts per user a month, single sign-on, fax and 200 AI transcriptions and summaries a month.
NEXT Scale$75
per user / month, billed monthly or annually
Adds unlimited texts, 10,000 toll-free inbound minutes, directory sync, unlimited AI transcriptions and summaries, supervisor monitoring and dedicated onboarding.
Ways to pay less
Crexendo
No public discounts listed.
Nextiva
- Annual discount
Save up to 50% with annual pricing
Nextiva's pricing page lists NEXT Core at $15 per user a month annually against $23 monthly, and NEXT Engage at $25 against $50.
- Other savings
Switch and Save: up to 12 months free
Businesses under 200 employees leaving another provider's contract get free months matching its remaining term, with proof and a 12-month Core or Engage plan.
Common questions
Which is cheaper, Crexendo or Nextiva?
As of Nov 12, 2026, Crexendo has no price we could confirm, and Nextiva starts at $15 per user / month, billed annually ($23 billed monthly).
Which has a free plan, Crexendo or Nextiva?
As of Nov 12, 2026, neither Crexendo nor Nextiva has a free plan.
Which platforms do Crexendo and Nextiva run on?
As of Nov 12, 2026, only Nextiva lists macOS, Windows and Linux apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.