8x8 vs Crexendo (2026): which should you pick?
As of Nov 12, 2026, 8x8 and Crexendo share a 2.0 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on whether you care more about platforms, where 8x8 grades higher, or ease of use, where Crexendo does.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
They get the same grade on value for money, the free plan and features.
Price, platforms and features side by side. The table says where each price was read and when.
Crexendo
Cloud business phone system with call center and AI receptionist
Paid
Which one is for you
Pick 8x8 if
- Fits if a receptionist handles lots of calls and needs to see who's free
- Works for offices that keep Microsoft Teams and just need phone lines inside it
Look elsewhere if
- Skip it if you want to see a price before talking to sales, as none is published
- Not for you if you want to try it first, as no free plan or trial is on record
- Watch out: the phone app rates 3.78 from about 8,700 App Store ratings
- Tight if you text a lot, since texts are charged by message segment and business SMS needs a campaign registration
- Watch out: the Frontdesk console needs an X4 license or higher, and the contact center is a separate product
Pick Crexendo if
- Fits if you want desk phones from Yealink or Poly alongside a mobile app
- Works for businesses that want an AI receptionist to answer and route calls
Look elsewhere if
- Skip it if you need a price: every page sends you to a quote or demo
- Watch out: hardware can be rolled into the monthly agreement, so the total depends on the phones
- Tight if you want to try it free, as no trial is listed
- Watch out: the pages we read don't name a desktop app, only a web Cloud Communicator
How we grade them
| 2.0GPA8x8Fair | 2.0GPACrexendoFair | |
|---|---|---|
| Value for money | CNo published price on record: 8x8's site turned our reader away and its help center lists none, so you'll be getting a quote. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. | CNo prices are published; every page sends you to a free quote or demo. Hardware can be rolled into the monthly agreement, so the total depends on the phones you pick. With nothing on record it sits at C. |
| Free plan and trial | FNo free plan or free trial on record. With no prices either, there's no way to see it before talking to 8x8. | FNo free plan or trial is listed. You ask for a quote or demo. |
| Features | BCalls, voicemail, texts, team chat, fax and video meetings in one app, with auto attendants, ring groups, queues, a receptionist console and CRM links. That's the whole job. Frontdesk needs an X4 license or higher. | BPhones, video meetings, messaging, a call center and AI summaries and an AI receptionist. Nothing in the listing shows a gap in the core phone job. |
| Ease of use | D3.78 from about 8,700 App Store ratings for 8x8 Work, just under the 3.8 line. A score that low from that many people is worth noticing. | CNo store rating on record. Desk phones, queues and integrations need setting up with a provider. |
| Platforms and integrations | AWindows, Mac, iPhone, Android and the browser, with Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite and Microsoft Teams, plus a public API. | BWeb, iPhone and Android apps, with more than 400 integrations including Salesforce, HubSpot and Zendesk. No desktop app is named. |
| Best for | busy front desks and Microsoft Teams offices | a business phone system with an AI receptionist |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: 8x8 and Crexendo. How we grade
Where they differ
In commonWebiOSAndroidTeam chatVideo callsBusiness phone lineBusiness texting
At a glance
| 8x8 | Crexendo | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | 8x8 | Crexendo |
| Price read from | Not confirmed | Not confirmed |
| Checked | Oct 17, 2026 | Nov 12, 2026 |
Worth knowing
8x8
- 8x8's website turned our reader away with a bot check and its help center lists no prices, so what it costs could not be confirmed.
- Features depend on the X Series license: the Frontdesk receptionist console needs X4 or higher.
- Texts are charged by message segment, and business SMS needs a campaign registration set up in the Admin Console.
- The contact center is a separate 8x8 product with its own agent and supervisor apps.
Crexendo
- No prices are published; every page sends visitors to a free quote or demo.
- The FAQ says included hardware can be rolled into the monthly agreement, so total cost depends on the phones chosen.
- Desktop app platforms are not named on the pages read; the Cloud Communicator and portal run in a web browser.
Key features
8x8
- 8x8 Work app
- Calls, voicemail, SMS and MMS, team messaging with group chat rooms, and fax in one app for Windows, Mac, iOS, Android and the browser.
- Auto attendants and ring groups
- Admins build call menus, ring groups and call queues with schedules in the 8x8 Admin Console, and route calls to voicemail or outside numbers.
- 8x8 Meetings
- Video meetings from the same app, with a Google Calendar plug-in, custom branding, live streaming to YouTube and an analytics dashboard for admins.
- 8x8 Frontdesk
- A receptionist console in the desktop app that handles up to six calls at once, shows who is available and transfers callers. It needs an X4 license or higher.
- Voice for Microsoft Teams
- Connects 8x8 phone service to Microsoft Teams, so a business can keep Teams as its only app while 8x8 supplies the phone lines.
- CRM and helpdesk integrations
- Integrations for Salesforce, HubSpot, Zendesk, ServiceNow and NetSuite log calls and pop up caller records.
Crexendo
- Business phone
- Your business number on desk phones from Yealink, Poly and Snom and on a VIP mobile app for iOS and Android.
- Video meetings
- HD one-to-one, group and webinar-style meetings for up to 1,000 attendees.
- Messaging
- SMS, messaging and team chat from the same platform as calling.
- Call center
- Expanded auto attendant, queues with routing thresholds, callback in queue and SMS queuing.
- AI features
- AI call summaries, AI meeting summaries and CAIRO for VIP, an AI receptionist that answers and routes calls.
- Integrations
- The vendor lists more than 400 business software integrations, including Salesforce, HubSpot, Zendesk and Microsoft Teams.
Plans
8x8
Pricing could not be confirmed. See 8x8.com.
Crexendo
Pricing could not be confirmed. See crexendo.com.
Common questions
Which is cheaper, 8x8 or Crexendo?
As of Nov 12, 2026, 8x8 has no price we could confirm, and Crexendo has no price we could confirm.
Which has a free plan, 8x8 or Crexendo?
As of Nov 12, 2026, neither 8x8 nor Crexendo has a free plan.
Which platforms do 8x8 and Crexendo run on?
As of Nov 12, 2026, only 8x8 lists macOS and Windows apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.