Crexendo vs Intermedia Unite (2026): which should you pick?
As of Nov 12, 2026, Crexendo and Intermedia Unite share a 2.0 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on which platforms you need.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Crexendo
Cloud business phone system with call center and AI receptionist
Intermedia Unite
Cloud phone, chat and video suite from Intermedia, priced per user
Which one is for you
Pick Crexendo if
- Fits if you want desk phones from Yealink or Poly alongside a mobile app
- Works for businesses that want an AI receptionist to answer and route calls
Look elsewhere if
- Skip it if you need a price: every page sends you to a quote or demo
- Watch out: hardware can be rolled into the monthly agreement, so the total depends on the phones
- Tight if you want to try it free, as no trial is listed
- Watch out: the pages we read don't name a desktop app, only a web Cloud Communicator
Pick Intermedia Unite if
- Fits if you want phone, chat and video from one vendor with one price per user
- Works for Microsoft shops that want Outlook and Active Directory links
Look elsewhere if
- Pricey if you add the extras: toll-free numbers, company messaging, webinars and archiving beyond 30 days all cost more
- Watch out: both plans are quoted, so the final price and contract length are set in a sales call
- Watch out: texting is capped at 500 on Pro and 1,000 on Enterprise, and the page doesn't give the period
- Tight if you want to try it free, as no trial is listed
How we grade them
| 2.0GPACrexendoFair | 2.0GPAIntermedia UniteFair | |
|---|---|---|
| Value for money | CNo prices are published; every page sends you to a free quote or demo. Hardware can be rolled into the monthly agreement, so the total depends on the phones you pick. With nothing on record it sits at C. | CPro is $27.99 a user a month, above this category's $21 dearer-quarter line but under its $30 dearest-tenth line. Enterprise is $32.99, and the billing term isn't stated. |
| Free plan and trial | FNo free plan or trial is listed. You ask for a quote or demo. | FNo free plan or trial is listed. Both plans use a Get quote button. |
| Features | BPhones, video meetings, messaging, a call center and AI summaries and an AI receptionist. Nothing in the listing shows a gap in the core phone job. | BA phone system with 100+ features, chat, texting, video, file storage and AI recaps. The listing shows no gap in the core phone job. |
| Ease of use | CNo store rating on record. Desk phones, queues and integrations need setting up with a provider. | CNo store rating on record. A phone system with hunt groups, call park and integrations needs set-up, and plans are quoted. |
| Platforms and integrations | BWeb, iPhone and Android apps, with more than 400 integrations including Salesforce, HubSpot and Zendesk. No desktop app is named. | BWeb, Mac, Windows and Android, with Salesforce, ServiceNow, NetSuite, Dynamics, Active Directory and Outlook links. No iPhone app is listed. |
| Best for | a business phone system with an AI receptionist | a per-user cloud phone, chat and video suite |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Crexendo and Intermedia Unite. How we grade
Where they differ
- Intermedia Unite also covers transcription and file sharing.
At a glance
| Crexendo | Intermedia Unite | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | $27.99 per user / month (billing term not stated) |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Crexendo | Intermedia.net, Inc. |
| Price read from | Not confirmed | intermedia.com |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Crexendo
- No prices are published; every page sends visitors to a free quote or demo.
- The FAQ says included hardware can be rolled into the monthly agreement, so total cost depends on the phones chosen.
- Desktop app platforms are not named on the pages read; the Cloud Communicator and portal run in a web browser.
Intermedia Unite
- Both plans use a Get quote button, so the final price and contract length are set in a sales conversation.
- Toll-free numbers, company messaging, webinars and archiving beyond 30 days cost extra.
- Business texting is capped at 500 on Pro and 1,000 on Enterprise; the page does not give the period.
- The pricing page does not say whether the per-user price assumes monthly or annual billing.
Key features
Crexendo
- Business phone
- Your business number on desk phones from Yealink, Poly and Snom and on a VIP mobile app for iOS and Android.
- Video meetings
- HD one-to-one, group and webinar-style meetings for up to 1,000 attendees.
- Messaging
- SMS, messaging and team chat from the same platform as calling.
- Call center
- Expanded auto attendant, queues with routing thresholds, callback in queue and SMS queuing.
- AI features
- AI call summaries, AI meeting summaries and CAIRO for VIP, an AI receptionist that answers and routes calls.
- Integrations
- The vendor lists more than 400 business software integrations, including Salesforce, HubSpot, Zendesk and Microsoft Teams.
Intermedia Unite
- Business phone system
- 100+ calling features, an auto attendant, hunt groups, call park and pickup, voicemail transcription, call recording and web fax.
- Calling to 34 countries
- Both plans include unlimited domestic calling and unlimited international calling to 34 countries. Toll-free numbers cost extra.
- Chat, texting and video
- One-on-one and group chat, user texting capped at 500 or 1,000, and video meetings of up to 100 or 200 participants.
- AI features
- The Unite AI Assistant and AI call and meeting recaps are listed on both plans. AI Receptionist and Interaction Insights appear as coming soon.
- File storage
- Each user gets file backup, sync and share storage: 50 GB on Pro and 200 GB on Enterprise.
- CRM and Microsoft integrations
- Unite Extend lists Salesforce, ServiceNow, NetSuite and Dynamics, other CRMs, Active Directory, Outlook and Chrome click-to-call.
Plans
Crexendo
Pricing could not be confirmed. See crexendo.com.
Intermedia Unite
Unite Pro$27.99
per user / month, billing term not stated
Phone system with 100+ features, calling to 34 countries, 500 business texts, chat, AI meetings for up to 100, 50 GB of storage per user. Sold by quote.
Unite Enterprise$32.99
per user / month, billing term not stated
Everything in Pro with 1,000 business texts, meetings for up to 200 participants and 200 GB of storage per user. Sold by quote.
Common questions
Which is cheaper, Crexendo or Intermedia Unite?
As of Nov 12, 2026, Crexendo has no price we could confirm, and Intermedia Unite starts at $27.99 per user / month (billing term not stated).
Which has a free plan, Crexendo or Intermedia Unite?
As of Nov 12, 2026, neither Crexendo nor Intermedia Unite has a free plan.
Which platforms do Crexendo and Intermedia Unite run on?
As of Nov 12, 2026, only Crexendo lists an iOS app and only Intermedia Unite lists macOS and Windows apps. Both list a web app and an Android app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.