Customer.io pricing
Customer.io is a paid product with a free trial, starting at $100 per month for up to 5,000 profiles, billed monthly.
Plans and prices
- Starts at
- $100 per month for up to 5,000 profiles, billed monthly
- Free plan
- None
- Free trial
- 14-day free trial with up to 5,000 messages across all channels
| Plan | Price | What you get |
|---|---|---|
| Essentials | $100per month for up to 5,000 profiles, billed monthly | 1 million emails a month, unlimited users, 2 object types, visual workflows and the AI Agent. Extra profiles cost $0.009 each and extra emails $0.12 per 1,000. |
| Premium | $1,000per month and up, billed yearly | Custom profile and email volume, 10 object types, chat support, 90-day onboarding, managed deliverability and HIPAA compliance at extra cost. |
| Enterprise | Custom | Dedicated hardware, audit logging, a customer success manager, priority technical support and a shared Slack channel. |
Read from customer.io on Oct 17, 2026. Prices change, so confirm with Customer.io before you buy.
Ways to pay less for Customer.io
- StartupsUp to 12 months free for startups
Startups new to Customer.io that have raised less than $10 million can get up to 12 months of Essentials features free, with up to 30,000 profiles.
Stated on customer.io
How Customer.io's price compares
| Tool | Starts at | Free plan | |
|---|---|---|---|
| Customer.io | $100 per month for up to 5,000 profiles, billed monthly | No | |
| Encharge | Free trial | No | Compare |
| Brevo | $9 per month for 5,000 emails and up to 500 contacts, billed monthly | Yes | Compare |
| Klaviyo | $20 per month for up to 500 active profiles, billed monthly | Yes | Compare |
| ActiveCampaign | $15 per month for up to 1,000 contacts, billed annually ($19 monthly) | No | Compare |
| HubSpot | $20 per seat / month for Starter (new customers: from $7, billed annually) | Yes | Compare |
Each price is the vendor’s own, with its billing basis as stated. Check dates are on each tool’s page.
Customer.io pricing questions
Is Customer.io free?
No, Customer.io is a paid product, but you can try it first. 14-day free trial with up to 5,000 messages across all channels.
How much does Customer.io cost?
Customer.io lists 3 plans. Essentials: $100 per month for up to 5,000 profiles, billed monthly. Premium: $1,000 per month and up, billed yearly. Enterprise: custom pricing. Prices were read from customer.io on Oct 17, 2026.
Does Customer.io have a free trial?
Yes. 14-day free trial with up to 5,000 messages across all channels.
Does Customer.io have a startup program?
Up to 12 months free for startups. Startups new to Customer.io that have raised less than $10 million can get up to 12 months of Essentials features free, with up to 30,000 profiles.
When were Customer.io's prices last checked?
On Oct 17, 2026, against customer.io. Vendors change prices without notice, so confirm on their site before you buy.