The Customerly Insider’s Guide
Everything we know about Customerly in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Customerly
The Insider’s Guide
Live chat, shared inbox and AI support with per-seat pricing
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Customerly’s own pages.
Made by Customerly · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Customerly’s own pages, its app-store listings and our grades. Every fact in it is on Customerly’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 39 of the 92 other help desk and live chat tools we grade
Customerly is a customer support platform that combines live chat, a shared inbox, chatflows, a help center, surveys and an AI agent. Plans are priced per seat, with monthly allowances of interactions and AI conversations. Its help center documents the plans, because the pricing page itself could not be read.
To get you started, here are 9 things to know about Customerly, taken from its own pages and our grades.
You set up chatflows, the help center and AI before it works well.
- 1
Best for live chat and a help center with AI support
Fees are non-refundable and cancelling deletes the project.
- 2
Paid plans start at about $17.88 a month for each person
As its pricing page puts it: €16 per seat / month, billed annually.
- 3
You can try it first
14-day free trial on all plans
- 4
It runs on Web
Web.
- 5
Live chat and shared inbox
Live chat, reply via email, attachments and typing previews are on every plan, with several inboxes per project.
- 6
Chatflows and workflows
Flows automate support conversations; advanced chatflow actions and workflows start on the Growth plan.
- 7
AI conversations
Each plan includes a monthly allowance of AI conversations that never expire, and more cost €0.45 each. An AI Companion add-on is €19 a month per seat.
- 8
A 2.2 GPA, above 39 of 92
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Customerly you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Customerly at a glance
- Pricing
- Free trial, from €16 per seat / month, billed annually
- Free plan
- No
- Free trial
- 14-day free trial on all plans
- Runs on
- Web
- Made by
- Customerly
- Category
- Help Desks & Live Chat
- Our grade
- 2.2 GPA, fair
The report card
Best for live chat and a help center with AI support
Customerly combines live chat, a shared inbox, chatflows, a help center and an AI agent, priced per seat from €16 a month on yearly billing. The cheap Core plan allows 500 interactions and only AI support, while surveys, workflows and integrations start on Growth at €59. Fees are non-refundable and cancelling deletes the project.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | €16 a seat a month on yearly billing for Core, under the category's $19 mark, but Core has 500 interactions and AI-only support. The useful parts, workflows and integrations, start on Growth at €59. |
| Free plan and trial | C | A 14-day trial on all plans; the page does not say if a card is needed. There is no free plan. |
| Features | C | Chat, inbox, chatflows, a help center, surveys and AI. The listing shows gaps: interactions are capped per plan and billed per use beyond that. |
| Ease of use | C | No store rating on record. You set up chatflows, the help center and AI before it works well. |
| Platforms and integrations | B | Web only, with a mobile SDK and API, and Zapier, WordPress, Messenger and Google Ads connections. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Customerly is for
- Fits if you want chat, a help center and AI answers under one roof
- Works for small teams that start on Core and see how it goes
Who it is not for
- Tight on Core: 500 interactions, 10 AI conversations and AI-only support
- Pricey if you want workflows and integrations, which start on Growth at €59
- Watch out: all subscription fees are non-refundable, and cancelling deletes the project
- Watch out: extra interactions are billed per use, and prices are shown in euros
Good to know
Good for
- Small teams that want chat, inbox and AI answers in one tool
- Startups on Bubble, WordPress or Next.js sites
Worth knowing
- Prices are shown in euros; the help center says billing is in USD for companies outside Europe, but gives no USD figures.
- Interactions are capped per plan and extra ones are billed per use; an interaction is a replied conversation, an email sent or a survey response.
- The help center says all subscription fees are non-refundable, and cancelling also deletes the project.
- Core support is AI only, Growth is AI first with a 48-hour human reply, and Ultimate replies within 30 minutes.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
~$17.88
A month to start, for each person
Customerly is a paid product with a free trial, starting at €16 per seat / month, billed annually.
Core
€16
per seat / month, billed annually
500 interactions and 10 AI conversations a month, 30-day history, AI-only support.
Growth
€59
per seat / month, billed annually
1,000 interactions and 20 AI conversations a month, unlimited history, surveys, workflows, integrations.
Ultimate
€84
per seat / month, billed annually
5,000 interactions and 50 AI conversations a month, CSAT, live translate, team analytics, human support replies in 30 minutes.
Trying it first
14-day free trial on all plans
Read from docs.customerly.io on Nov 13, 2026.
Ways to pay less
Annual discount
2 months free on annual billing
The help center says annual billing saves the equivalent of 2 months a year compared with paying monthly.
Stated on docs.customerly.io
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Live chat, shared inbox and AI support with per-seat pricing. Here is what it does, as its own site describes it, and what it covers: public API, shared inbox, surveys, live chat, help center, AI support agent, chatbots.
Chat, inbox, chatflows, a help center, surveys and AI.
- Live chat and shared inbox
- Live chat, reply via email, attachments and typing previews are on every plan, with several inboxes per project.
- Chatflows and workflows
- Flows automate support conversations; advanced chatflow actions and workflows start on the Growth plan.
- AI conversations
- Each plan includes a monthly allowance of AI conversations that never expire, and more cost €0.45 each. An AI Companion add-on is €19 a month per seat.
- Help center
- A knowledge base for customers; multi-language support and analytics for it are on the Ultimate plan.
- Surveys and NPS
- In-chat surveys and NPS from the Growth plan, with CSAT ratings on Ultimate.
- Mobile SDK and API
- Native iOS and Android SDKs add live chat inside a mobile app, and an API and webhooks cover custom work.
Where it runs
- Web
What it works with
- Zapier
- WordPress
- Facebook Messenger
- Bubble
- Front
- Google Ads
- Google Analytics
Customerly is made by Customerly.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
39/92
Other help desk and live chat tools it is graded above
Customerly's GPA of 2.2 is higher than 39 of the 92 other help desk and live chat tools we grade, and level with 14.
It stands best on platforms and integrations (B, above 12 of 92) and worst on features (C, above 3).
Its paid plans start at about $17.88 a month for each person, against a middle price of $29 for the category: 17 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 8 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. Customerly’s own letter is outlined.
- CValue for moneyAbove 23 of 92
- CFree plan and trialAbove 30 of 92
- CFeaturesAbove 3 of 92
- CEase of useAbove 5 of 92
- BPlatforms and integrationsAbove 12 of 92
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Customerly is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Customerly you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It costs $214.50 a year.
What you could make
- Help center and surveys: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Zapier, WordPress and Facebook Messenger among them, and has an API.
What this rests on. Customerly’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Crisp, Intercom, Tidio, HelpCrunch and Chatwoot
The 5 tools Customerly is most often weighed against, with where each one differs from it.
- 2.6GPA
Crisp
Free plan · from $45/mo
Live chat and shared inbox priced per workspace, not per seat.
- Crisp has a free plan. Customerly does not, though it has a free trial.
- Only Crisp lists macOS, Windows, iOS and Android apps.
- Customerly also covers surveys and chatbots.
- 2.4GPA
Intercom
Free trial · from $29/mo
Helpdesk with live chat and the Fin AI agent priced per outcome.
- Only Intercom lists iOS and Android apps.
- Customerly also covers surveys and chatbots.
- Intercom also covers reports and help desk.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- Tidio has a free plan. Customerly does not, though it has a free trial.
- Only Tidio lists macOS, Windows, iOS and Android apps.
- Customerly also covers shared inbox, surveys, help center and chatbots.
- 2.4GPA
HelpCrunch
Free trial · from $12/mo
Live chat, shared inbox, chatbot and email in one platform.
- Only HelpCrunch lists iOS and Android apps.
- Customerly also covers surveys.
- HelpCrunch also covers email campaigns and popups.
- 2.4GPA
Chatwoot
Free plan · from $19/mo
Open-source support inbox you can self-host or use in the cloud.
- Chatwoot has a free plan. Customerly does not, though it has a free trial.
- Only Chatwoot lists iOS and Android apps.
- Chatwoot is open source and self-hostable, according to its own site.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Customerly free?
No, Customerly is a paid product, but you can try it first. 14-day free trial on all plans.
How much does Customerly cost?
Customerly lists 3 plans. Core: €16 per seat / month, billed annually.
What platforms does Customerly work on?
Customerly is available on Web.
Does Customerly offer any discounts?
Customerly publicly lists the following: 2 months free on annual billing.
Does Customerly have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Customerly is listed for Web.
Does Customerly have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Customerly is listed for Web.
Is Customerly open source?
Customerly is not described as open source on its own site, as read on Nov 13, 2026.
Does Customerly have an API?
Yes. Customerly offers a public API, according to its own site.
What does Customerly integrate with?
Customerly's listing names Zapier, WordPress, Facebook Messenger, Bubble, Front, Google Ads and Google Analytics.
Who makes Customerly?
Customerly is made by a company of the same name.
What are the alternatives to Customerly?
The closest alternatives to Customerly in our directory are Crisp, Intercom, Tidio, HelpCrunch and Chatwoot.
How does Customerly compare with other help desk and live chat tools?
Customerly's GPA of 2.2 is higher than 39 of the 92 other help desk and live chat tools we grade, and level with 14.
Is Customerly good value for money?
ToolGPA grades Customerly C for value for money. Its paid plans start at about $17.88 a month for each person, against a middle price of $29 for the category: 17 of the 78 others that charge start lower.
Could I make my own version of Customerly?
To replace Customerly you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Customerly’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Customerly's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Customerly. Prices change, so check customerly.io before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Customerly, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/customerly
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Customerly: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/customerly
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/customerly/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Customerly, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 93 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- ProProfs Live Chat Insider's GuideLive chat with an AI agent, free for a single operator3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Customerly’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Customerly is a trademark of its owner, and this guide is not made, paid for or approved by Customerly. Prices and plans change: check customerly.io before you buy.