Customerly vs HelpCrunch (2026): which should you pick?
As of Nov 13, 2026, HelpCrunch grades higher than Customerly: 2.4 against 2.2 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
HelpCrunch grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Customerly
Live chat, shared inbox and AI support with per-seat pricing
HelpCrunch
Live chat, shared inbox, chatbot and email in one platform
Which one is for you
Pick Customerly if
- Fits if you want chat, a help center and AI answers under one roof
- Works for small teams that start on Core and see how it goes
Look elsewhere if
- Tight on Core: 500 interactions, 10 AI conversations and AI-only support
- Pricey if you want workflows and integrations, which start on Growth at €59
- Watch out: all subscription fees are non-refundable, and cancelling deletes the project
- Watch out: extra interactions are billed per use, and prices are shown in euros
Pick HelpCrunch if
- Fits if one or two people answer site visitors and also send email campaigns
- Works for a small team that wants chat and a shared inbox at $12 a seat
Look elsewhere if
- Skip it if you need WhatsApp, chatbots or AI Agents, which start on PRO at $20
- Pricey if you outgrow PRO, since Unlimited is $495 a month billed annually
- Tight if you lean on AI: extra AI conversations are $29 a month for 100 on monthly billing
- Watch out: the shown price is for 1 team member and the lowest email volume, and sliders raise it
- Not for you if you want a free plan, as there is only a trial
How we grade them
| 2.2GPACustomerlyFair | 2.4GPAHelpCrunchFair | |
|---|---|---|
| Value for money | C€16 a seat a month on yearly billing for Core, under the category's $19 mark, but Core has 500 interactions and AI-only support. The useful parts, workflows and integrations, start on Growth at €59. | B$12 per team member a month on annual billing is inside the cheapest quarter of this category ($19). PRO is $20, then Unlimited jumps to $495 a month. |
| Free plan and trial | CA 14-day trial on all plans; the page does not say if a card is needed. There is no free plan. | CA free trial with no credit card, and no free plan after it. |
| Features | CChat, inbox, chatflows, a help center, surveys and AI. The listing shows gaps: interactions are capped per plan and billed per use beyond that. | CLive chat, shared inbox, chatbot flows, AI agents, a knowledge base, popups and email campaigns. The listing's gap: Basic has no WhatsApp, chatbot or AI Agents, and no ticketing with SLAs is shown. |
| Ease of use | CNo store rating on record. You set up chatflows, the help center and AI before it works well. | CNo store rating on record, and widgets, channels, chatbot flows and popups all need setting up. |
| Platforms and integrations | BWeb only, with a mobile SDK and API, and Zapier, WordPress, Messenger and Google Ads connections. | BWeb plus iPhone and Android apps, and the pages list a REST API and mobile SDKs. Only 3 integrations are named. |
| Best for | live chat and a help center with AI support | live chat and email for a small site |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Customerly and HelpCrunch. How we grade
Price against what you get
Customerly starts at about $17.88 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. HelpCrunch starts at $12 a month and scores 2.3.
They score the same, and HelpCrunch starts $5.88 a month lower. Of the other help desk and live chat tools on the chart, 8 score higher than Customerly for less, and 4 score higher than HelpCrunch for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Customerly also covers surveys.
- HelpCrunch also covers email campaigns and popups.
At a glance
| Customerly | HelpCrunch | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | €16 per seat / month, billed annually | $12 per month for 1 team member, billed annually ($15 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial on all plans | Free trial, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Customerly | HelpCrunch Corporation |
| Price read from | docs.customerly.io | helpcrunch.com |
| Checked | Nov 13, 2026 | Nov 12, 2026 |
Worth knowing
Customerly
- Prices are shown in euros; the help center says billing is in USD for companies outside Europe, but gives no USD figures.
- Interactions are capped per plan and extra ones are billed per use; an interaction is a replied conversation, an email sent or a survey response.
- The help center says all subscription fees are non-refundable, and cancelling also deletes the project.
- Core support is AI only, Growth is AI first with a 48-hour human reply, and Ultimate replies within 30 minutes.
HelpCrunch
- Basic has no WhatsApp channel, chatbot, AI Agents or branding removal; those start on PRO.
- AI conversations are an extension: on monthly billing 100 more cost $29 a month and 1,000 cost $200.
- The displayed price is for 1 team member and the lowest email volume; the page's sliders raise it with more members and emails.
- Unlimited is $495 a month billed annually ($620 billed monthly), a large step above PRO.
Key features
Customerly
- Live chat and shared inbox
- Live chat, reply via email, attachments and typing previews are on every plan, with several inboxes per project.
- Chatflows and workflows
- Flows automate support conversations; advanced chatflow actions and workflows start on the Growth plan.
- AI conversations
- Each plan includes a monthly allowance of AI conversations that never expire, and more cost €0.45 each. An AI Companion add-on is €19 a month per seat.
- Help center
- A knowledge base for customers; multi-language support and analytics for it are on the Ultimate plan.
- Surveys and NPS
- In-chat surveys and NPS from the Growth plan, with CSAT ratings on Ultimate.
- Mobile SDK and API
- Native iOS and Android SDKs add live chat inside a mobile app, and an API and webhooks cover custom work.
HelpCrunch
- Live chat and shared inbox
- Chat widgets for websites and apps feed a shared inbox, with Facebook, Instagram, Telegram, Viber and WhatsApp channels counted as messenger channels.
- AI Agents
- AI Agents trained on your content answer common questions across channels and languages. Plans include a limit of AI conversations and data sources, extendable for a fee.
- Chatbot flows
- Chatbot flows handle common questions and engagement; PRO allows 15 active flows and Unlimited has no cap.
- Email and popups
- Email blasts, automated campaigns and popups are part of the product, with a monthly email allowance that the pricing slider sets.
- Knowledge base
- A help center for customer self-service; Basic is limited to one language and PRO and Unlimited are multilingual.
- Mobile apps and SDKs
- Mobile apps let agents reply on the go, and iOS, Android and React Native SDKs add the chat widget to your own app.
Plans
Customerly
Core€16
per seat / month, billed annually
500 interactions and 10 AI conversations a month, 30-day history, AI-only support.
Growth€59
per seat / month, billed annually
1,000 interactions and 20 AI conversations a month, unlimited history, surveys, workflows, integrations.
Ultimate€84
per seat / month, billed annually
5,000 interactions and 50 AI conversations a month, CSAT, live translate, team analytics, human support replies in 30 minutes.
HelpCrunch
Basic$12
per month for 1 team member, billed annually ($15 monthly)
1 widget, 15 messenger channels, 3 auto messages and popups, 20 AI Editor requests. No WhatsApp, chatbot or AI agents. Price rises with team size and email volume.
PRO$20
per month for 1 team member, billed annually ($25 monthly)
5 widgets, 25 messenger channels, WhatsApp, 15 chatbot flows, 5 AI Agents and 50 AI conversations. Price rises with team size and email volume.
Unlimited$495
per month for unlimited team members, billed annually ($620 monthly)
50,000 emails, unlimited widgets, chatbot flows and AI Agents, 100 messenger channels, 100 AI conversations and the highest priority support.
Ways to pay less
Customerly
- Annual discount
2 months free on annual billing
The help center says annual billing saves the equivalent of 2 months a year compared with paying monthly.
HelpCrunch
- Annual discount
20% off with annual billing
The pricing page says billing annually saves 20%, and shows Basic at $12 against $15, PRO at $20 against $25 and Unlimited at $495 against $620.
Common questions
Which is cheaper, Customerly or HelpCrunch?
As of Nov 13, 2026, Customerly starts at €16 per seat / month, billed annually, and HelpCrunch starts at $12 per month for 1 team member, billed annually ($15 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Customerly or HelpCrunch?
As of Nov 13, 2026, neither Customerly nor HelpCrunch has a free plan. Both have a free trial.
Which platforms do Customerly and HelpCrunch run on?
As of Nov 13, 2026, only HelpCrunch lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.