Crisp vs Customerly (2026): which should you pick?
As of Nov 13, 2026, Crisp grades higher than Customerly: 2.6 against 2.2 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Crisp grades higher on features and platforms. They get the same grade on value for money, the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Crisp
Live chat and shared inbox priced per workspace, not per seat
Customerly
Live chat, shared inbox and AI support with per-seat pricing
Which one is for you
Pick Crisp if
- Fits if you want one flat monthly price instead of per-conversation billing
- Works for a team of up to 4 on a Shopify, WooCommerce or WordPress store that mostly needs chat and email
Look elsewhere if
- Pricey if you're on your own, since the first paid plan is $45 a month
- Pricey if you need WhatsApp, Instagram or a help center, as they start on Essentials at $95 a month
- Tight if you lean on the AI agent, as Mini's $5 of credits covers around 90 conversations and top-up prices aren't listed
- Tight if you stay free: 2 seats, chat and a contact form only, 100 customer profiles and no AI
- Watch out: ticketing needs Plus at $295, and a workspace connects one account per messaging channel
Pick Customerly if
- Fits if you want chat, a help center and AI answers under one roof
- Works for small teams that start on Core and see how it goes
Look elsewhere if
- Tight on Core: 500 interactions, 10 AI conversations and AI-only support
- Pricey if you want workflows and integrations, which start on Growth at €59
- Watch out: all subscription fees are non-refundable, and cancelling deletes the project
- Watch out: extra interactions are billed per use, and prices are shown in euros
How we grade them
| 2.6GPACrispGood | 2.2GPACustomerlyFair | |
|---|---|---|
| Value for money | CMini is $45 a month for 4 seats, about $11 each, but $45 for one person. A team of five needs Essentials at $95 for 10 seats, $19 a head, a little under the middle of help desks. That's also where WhatsApp, Instagram and a help center start. | C€16 a seat a month on yearly billing for Core, under the category's $19 mark, but Core has 500 interactions and AI-only support. The useful parts, workflows and integrations, start on Growth at €59. |
| Free plan and trial | CA free plan with 2 seats, the chat widget, a contact form and the apps, plus a 14-day trial. The cap you'll hit is 100 customer profiles, and there's no email channel and no AI. | CA 14-day trial on all plans; the page does not say if a card is needed. There is no free plan. |
| Features | BChat with a live visitor map, a shared inbox for email, social, WhatsApp, SMS and phone, the Hugo AI agent, a chatbot and workflow builder and a multilingual help center. Across the plans it covers the job, though ticketing needs Plus. | CChat, inbox, chatflows, a help center, surveys and AI. The listing shows gaps: interactions are capped per plan and billed per use beyond that. |
| Ease of use | C4.43 from 522 App Store ratings, below most support apps here. The chat box is quick to add, but the chatbot builder and channel connections take setting up. | CNo store rating on record. You set up chatflows, the help center and AI before it works well. |
| Platforms and integrations | AWeb, Mac, Windows, iPhone and Android apps, with Shopify, WordPress, WooCommerce, Slack, HubSpot, Zapier, Stripe and Salesforce, and an API. Every device type is covered. | BWeb only, with a mobile SDK and API, and Zapier, WordPress, Messenger and Google Ads connections. |
| Best for | flat-priced chat and inbox for small teams | live chat and a help center with AI support |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Crisp and Customerly. How we grade
Price against what you get
Crisp starts at $45 a month and scores 3.0 out of 4 on features, ease of use and platforms. Customerly starts at about $17.88 a month for each person and scores 2.3.
Crisp scores higher, and starts $27.12 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 2 score higher than Crisp for less, and 8 score higher than Customerly for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Customerly also covers surveys and chatbots.
At a glance
| Crisp | Customerly | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $45 per workspace / month, with 4 seats | €16 per seat / month, billed annually |
| Free plan | 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits. | None |
| Free trial | 14-day free trial of any plan | 14-day free trial on all plans |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Crisp IM SAS | Customerly |
| Price read from | crisp.chat | docs.customerly.io |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
Crisp
- The Free plan has 2 seats, chat and contact forms only, 100 customer profiles and no AI.
- AI use is capped by credits: $5 on Mini, $25 on Essentials and $75 on Plus. The pricing page does not say what extra credits cost.
- WhatsApp, Instagram, a help center and analytics need Essentials at $95 a month; ticketing and white labelling need Plus.
- A workspace connects one account per messaging channel; more require higher limits. Agents beyond 20 on Plus cost $10 a month each.
Customerly
- Prices are shown in euros; the help center says billing is in USD for companies outside Europe, but gives no USD figures.
- Interactions are capped per plan and extra ones are billed per use; an interaction is a replied conversation, an email sent or a survey response.
- The help center says all subscription fees are non-refundable, and cancelling also deletes the project.
- Core support is AI only, Growth is AI first with a 48-hour human reply, and Ultimate replies within 30 minutes.
Key features
Crisp
- Chat widget
- A customizable chat box for websites with a live visitor map, proactive messages and, from Essentials, video and audio chat and live translation.
- Shared inbox for every channel
- Chat, contact forms, email, Messenger, Telegram and X from Mini; WhatsApp, Instagram, SMS, Viber, LINE and phone from Essentials.
- Hugo AI agent
- An AI agent answers customers from Mini up, paid from included AI credits. Essentials adds knowledge training, an internal copilot and writing help.
- Chatbot and workflow builder
- A no-code builder for AI chatbots and automated flows with conditions, webhooks and CRM triggers, from the Essentials plan.
- Help center
- A multilingual help center with its own domain, search and SEO settings, included from Essentials.
- Unlimited conversations
- Every plan is a flat monthly price per workspace with no cap on the number of conversations handled.
Customerly
- Live chat and shared inbox
- Live chat, reply via email, attachments and typing previews are on every plan, with several inboxes per project.
- Chatflows and workflows
- Flows automate support conversations; advanced chatflow actions and workflows start on the Growth plan.
- AI conversations
- Each plan includes a monthly allowance of AI conversations that never expire, and more cost €0.45 each. An AI Companion add-on is €19 a month per seat.
- Help center
- A knowledge base for customers; multi-language support and analytics for it are on the Ultimate plan.
- Surveys and NPS
- In-chat surveys and NPS from the Growth plan, with CSAT ratings on Ultimate.
- Mobile SDK and API
- Native iOS and Android SDKs add live chat inside a mobile app, and an API and webhooks cover custom work.
Plans
Crisp
Free$0
2 seats, website chat and a contact form in a shared inbox, 100 customer profiles and Shopify, WooCommerce and WordPress links. No AI.
Mini$45
per workspace / month, with 4 seats
Adds email, Telegram, Messenger and X, canned replies, internal notes, full history and the AI Agent with $5 of credits, around 90 automated conversations.
Essentials$95
per workspace / month, with 10 seats
Adds WhatsApp, Instagram, SMS and phone, a help center, a workflow and chatbot builder, analytics, round-robin and $25 of AI credits (about 450).
Plus$295
per workspace / month for 20 seats, plus $10 per extra agent
Adds a ticketing portal, white labelling, Stripe and Salesforce, AI spam filter and summaries, and $75 of AI credits, around 1,350 automated conversations.
EnterpriseCustom
A custom plan arranged with Crisp for larger needs.
Customerly
Core€16
per seat / month, billed annually
500 interactions and 10 AI conversations a month, 30-day history, AI-only support.
Growth€59
per seat / month, billed annually
1,000 interactions and 20 AI conversations a month, unlimited history, surveys, workflows, integrations.
Ultimate€84
per seat / month, billed annually
5,000 interactions and 50 AI conversations a month, CSAT, live translate, team analytics, human support replies in 30 minutes.
Ways to pay less
Crisp
- Nonprofit
50% off for nonprofits
Crisp's pricing FAQ offers nonprofits a 50% discount through a promo code requested in chat.
- Education
50% off for students
Crisp's pricing FAQ offers students a 50% discount through a promo code requested in chat.
- Other savings
20% off extra workspaces
Accounts paying for several Essentials or Plus workspaces can get 20% off three additional workspaces by asking Crisp in chat.
Customerly
- Annual discount
2 months free on annual billing
The help center says annual billing saves the equivalent of 2 months a year compared with paying monthly.
Common questions
Which is cheaper, Crisp or Customerly?
As of Nov 13, 2026, Crisp starts at $45 per workspace / month, with 4 seats, and Customerly starts at €16 per seat / month, billed annually. One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Crisp or Customerly?
As of Nov 13, 2026, only Crisp has a free plan. Customerly does not, though it has a free trial.
Which platforms do Crisp and Customerly run on?
As of Nov 13, 2026, only Crisp lists macOS, Windows, iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.