Customerly vs Tidio (2026): which should you pick?
As of Nov 13, 2026, we pick Tidio: it is second in our ranking of help desk and live chat tools, and it grades higher too, 3.2 against 2.2.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Tidio grades higher on value for money, ease of use and platforms. They get the same grade on the free plan and features.
Price, platforms and features side by side. The table says where each price was read and when.
Customerly
Live chat, shared inbox and AI support with per-seat pricing
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
Which one is for you
Pick Customerly if
- Fits if you want chat, a help center and AI answers under one roof
- Works for small teams that start on Core and see how it goes
Look elsewhere if
- Tight on Core: 500 interactions, 10 AI conversations and AI-only support
- Pricey if you want workflows and integrations, which start on Growth at €59
- Watch out: all subscription fees are non-refundable, and cancelling deletes the project
- Watch out: extra interactions are billed per use, and prices are shown in euros
Pick Tidio if
- Fits if you run a small Shopify or WordPress store and want chat on the site
- Works for up to 10 people sharing support, since seats aren't charged one by one
Look elsewhere if
- Pricey if you get lots of chats, as Growth climbs to $349 a month at 2,000 conversations
- Not for you if you need a help center or phone support in the same tool
- Tight if you have more than 10 agents, since more seats need Plus from $300 a month plus usage
- Watch out: Lyro's 50 free conversations come once; after that it's $39 a month for 50, up to $700 for 1,000
- Watch out: Flows reach 100 visitors a month free, and more cost from $29 a month for 2,000
How we grade them
| 2.2GPACustomerlyFair | 3.2GPATidioVery good | |
|---|---|---|
| Value for money | C€16 a seat a month on yearly billing for Core, under the category's $19 mark, but Core has 500 interactions and AI-only support. The useful parts, workflows and integrations, start on Growth at €59. | AGrowth, from 250 conversations, is $49.17 a month billed yearly for the whole team, about $9.83 a head for five, just under 60% of what the cheaper quarter of help desks charges. Starter is $24.17 for 100 conversations, under $5 a head. |
| Free plan and trial | CA 14-day trial on all plans; the page does not say if a card is needed. There is no free plan. | CA free plan with 10 seats, live chat, ticketing and the social channels, plus a 7-day trial with no card. The cap you'll hit is 50 answered conversations a month, and Lyro's 50 free conversations come once, not monthly. |
| Features | CChat, inbox, chatflows, a help center, surveys and AI. The listing shows gaps: interactions are capped per plan and billed per use beyond that. | CLive chat with a visitor list, one inbox for five channels, ticketing, the Lyro AI agent, rule-based Flows and AI reply help. But the listing has no help center or phone support, and ongoing Lyro use is an add-on from $39 a month. |
| Ease of use | CNo store rating on record. You set up chatflows, the help center and AI before it works well. | A4.76 from 4,767 App Store ratings, the top band for support apps. Adding the chat box to a Shopify or WordPress store is what it's built around. |
| Platforms and integrations | BWeb only, with a mobile SDK and API, and Zapier, WordPress, Messenger and Google Ads connections. | AWeb, Mac, Windows, iPhone and Android apps for agents, with Shopify, WordPress, Zendesk, Salesforce and Zapier, and an API. That's every device type covered. |
| Best for | live chat and a help center with AI support | live chat for small online stores |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Customerly and Tidio. How we grade
Price against what you get
Customerly starts at about $17.88 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. Tidio starts at $24.17 a month and scores 3.3.
Tidio scores higher, and starts $6.29 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 8 score higher than Customerly for less, and none scores higher than Tidio for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Customerly also covers shared inbox, surveys, help center and chatbots.
- Tidio also covers help desk.
At a glance
| Customerly | Tidio | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | €16 per seat / month, billed annually | $24.17 per month for 100 conversations, billed annually ($29 monthly) |
| Free plan | None | 50 billable conversations a month and 10 seats, with live chat, ticketing, email, Instagram, Messenger and WhatsApp, 50 one-off Lyro AI conversations and 100 Flows visitors a month. |
| Free trial | 14-day free trial on all plans | 7-day free trial of all plans and add-ons, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Customerly | Tidio LLC |
| Price read from | docs.customerly.io | tidio.com |
| Checked | Nov 13, 2026 | Oct 17, 2026 |
Worth knowing
Customerly
- Prices are shown in euros; the help center says billing is in USD for companies outside Europe, but gives no USD figures.
- Interactions are capped per plan and extra ones are billed per use; an interaction is a replied conversation, an email sent or a survey response.
- The help center says all subscription fees are non-refundable, and cancelling also deletes the project.
- Core support is AI only, Growth is AI first with a 48-hour human reply, and Ultimate replies within 30 minutes.
Tidio
- Plans are capped by conversations a human answers: 50 a month free, 100 on Starter and up to 2,000 on Growth; above that is Plus, from $300 a month plus usage.
- Lyro is free for 50 conversations once; ongoing use is an add-on from $39 a month for 50 conversations, up to $700 for 1,000, on monthly billing.
- Free, Starter and Growth are limited to 10 seats; more seats need Plus.
- Flows reach 100 visitors a month free; more cost from $29 a month for 2,000 visitors on monthly billing.
Key features
Customerly
- Live chat and shared inbox
- Live chat, reply via email, attachments and typing previews are on every plan, with several inboxes per project.
- Chatflows and workflows
- Flows automate support conversations; advanced chatflow actions and workflows start on the Growth plan.
- AI conversations
- Each plan includes a monthly allowance of AI conversations that never expire, and more cost €0.45 each. An AI Companion add-on is €19 a month per seat.
- Help center
- A knowledge base for customers; multi-language support and analytics for it are on the Ultimate plan.
- Surveys and NPS
- In-chat surveys and NPS from the Growth plan, with CSAT ratings on Ultimate.
- Mobile SDK and API
- Native iOS and Android SDKs add live chat inside a mobile app, and an API and webhooks cover custom work.
Tidio
- Live chat widget
- A chat box for websites and stores, with a list of visitors on the site right now, operating hours and live video calls.
- One inbox for every channel
- Chat, email, Instagram, Messenger and WhatsApp conversations arrive in a single inbox, with a ticketing system for issues that need follow-up.
- Lyro AI Agent
- Answers questions from your FAQ and website content and hands off to a person. It can also be bought alone and added to Zendesk or Salesforce.
- Flows
- Rule-based chat automations built in a visual editor from sales and FAQ templates, such as quote requests or capturing missed conversations.
- AI reply help
- An AI reply assistant and Copilot help agents write answers; Premium adds Advanced Copilot, AI insights and CSAT.
- Apps on every platform
- Agents can work in a browser or in apps for Windows, Mac, iOS and Android.
Plans
Customerly
Core€16
per seat / month, billed annually
500 interactions and 10 AI conversations a month, 30-day history, AI-only support.
Growth€59
per seat / month, billed annually
1,000 interactions and 20 AI conversations a month, unlimited history, surveys, workflows, integrations.
Ultimate€84
per seat / month, billed annually
5,000 interactions and 50 AI conversations a month, CSAT, live translate, team analytics, human support replies in 30 minutes.
Tidio
Free$0
50 billable conversations a month and 10 seats, with live chat, ticketing, social channels and 50 Lyro AI conversations for the life of the account.
Starter$24.17
per month for 100 conversations, billed annually ($29 monthly)
100 billable conversations a month and 10 seats, adding a live visitors list, operating hours and basic analytics.
Growth$49.17
per month from 250 conversations, billed annually ($59 monthly)
Adds advanced analytics, permissions, auto-assignment and macros. The price rises with volume, to $349 a month at 2,000 conversations on monthly billing.
Plus$300
per month, plus usage for AI and human conversations
Custom limits and seat counts, departments, several projects, custom branding, ticketing automations, OpenAPI and a success manager. Sold through sales.
PremiumCustom
From 3,000 Lyro conversations with a guaranteed 50% resolution rate, pay-per-resolution billing, a mobile SDK, SSO and Lyro run as a managed service.
Ways to pay less
Customerly
- Annual discount
2 months free on annual billing
The help center says annual billing saves the equivalent of 2 months a year compared with paying monthly.
Tidio
- Annual discount
Two months free with annual billing
Tidio's pricing page gives two months free on annual billing: Starter works out to $24.17 a month billed annually against $29 billed monthly.
Common questions
Which is cheaper, Customerly or Tidio?
As of Nov 13, 2026, Customerly starts at €16 per seat / month, billed annually, and Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Customerly or Tidio?
As of Nov 13, 2026, only Tidio has a free plan. Customerly does not, though it has a free trial.
Which platforms do Customerly and Tidio run on?
As of Nov 13, 2026, only Tidio lists macOS, Windows, iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.