The Gmelius Insider’s Guide
Everything we know about Gmelius in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Gmelius
The Insider’s Guide
Shared inboxes and AI agents that work inside Gmail
Every plan, grade, refund rule and rival among email apps, read from Gmelius’s own pages.
Made by Gmelius SA · checked Oct 6, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Gmelius’s own pages, its app-store listings and our grades. Every fact in it is on Gmelius’s page too, where it is kept up to date. Checked Oct 6, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 2 of the 51 other email apps we grade
Gmelius adds shared inboxes, shared labels, assignments and internal notes to Gmail and Google Workspace through a browser extension. Its current pitch centers on AI: Meli, an assistant that drafts replies and sorts mail, and agents that triage incoming email and carry out follow-on steps in connected apps. Pricing is per user with monthly caps on conversations and rule executions, and there is no free plan.
To get you started, here are 9 things to know about Gmelius, taken from its own pages and our grades.
The team stays in the Gmail they already know, but someone has to set up shared inboxes, labels, assignment rules, SLAs and agents first.
- 1
Best for shared inboxes and AI agents inside Gmail
Gmelius puts shared inboxes inside Gmail, so your team handles support@ from their own inbox, with assignments, notes and shared labels, and Meli drafts replies while agents sort incoming mail and act in your CRM.
- 2
Paid plans start at $19 a month for each person
As its pricing page puts it: $19 per user / month, billed yearly.
- 3
You can try it first
7-day free trial of the Growth plan on sign-up; the account is suspended afterwards unless a plan is paid for
- 4
It runs on Web
Web, with a browser extension too.
- 5
Shared inboxes in Gmail
Group addresses are handled from each person's own Gmail, with assignments, collision detection, shared drafts, team read statuses, tags, and notes with @mentions on a thread.
- 6
Meli assistant
Drafts email replies for review, sorts and classifies incoming mail, schedules meetings and follows up. Drafts land in the inbox and nothing is sent without approval.
- 7
AI agents
An agent is a standing instruction for one job: it reads incoming mail, acts in connected apps such as a CRM, logs each step, and hands off to a person when its confidence is low.
- 8
A 2.0 GPA, above 2 of 51
That is against the other email apps we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Gmelius you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Gmelius at a glance
- Pricing
- Free trial, from $19 per user / month, billed yearly
- Free plan
- No
- Free trial
- 7-day free trial of the Growth plan on sign-up; the account is suspended afterwards unless a plan is paid for
- Runs on
- Web, Browser extension
- Made by
- Gmelius SA
- Category
- Email Apps
- Our grade
- 2.0 GPA, fair
The report card
Best for shared inboxes and AI agents inside Gmail
Gmelius puts shared inboxes inside Gmail, so your team handles support@ from their own inbox, with assignments, notes and shared labels, and Meli drafts replies while agents sort incoming mail and act in your CRM. It only works with Gmail, there's no free plan after the 7-day trial, the $19 plan doesn't include shared inboxes, which start at $25, rule runs are capped, and phones get a web app.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | The thing most people come for, shared inboxes and labels, starts on Growth at $25 a user a month billed yearly, or $33 monthly, which is where the dearest tenth of this category begins. The $19 Meli plan is the AI assistant alone, 5 users max, no automation rules. Pro is $40. |
| Free plan and trial | C | No free plan. You get 7 days of the Growth plan when you sign up, and then the account is suspended unless you pay. Every member of a team has to be on the same plan, too. |
| Features | C | The team-inbox job is done fully: group addresses from each person's own Gmail, assignments, collision detection, shared drafts, notes, round-robin rules, SLAs, analytics, and agents that act in a CRM. But it's an extension on Gmail rather than a mail app, and conversations and rule runs are capped monthly. |
| Ease of use | C | No rating on record. The team stays in the Gmail they already know, but someone has to set up shared inboxes, labels, assignment rules, SLAs and agents first. |
| Platforms and integrations | B | An extension for Chrome, Brave, Opera and Edge plus the web, with Slack, Trello, HubSpot, Salesforce and Zapier connected and an API from Growth. On phones and tablets it's a progressive web app, not a native one, and Gmail accounts are the only ones it takes. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Gmelius is for
- Fits if your team runs support@ or ops@ from Gmail and wants to stay there
- Works for managers who need SLA, workload and response-time reports on email, from Growth at $25
Who it is not for
- Skip it if your team is on Outlook, as it only works with Gmail and Google Workspace
- Pricey if you came for shared inboxes, which start on Growth at $25 a user, not on the $19 plan
- Tight if you're a bigger team eyeing Meli, which is capped at 5 users and has no automation rules
- Watch out: there's no free plan, the account is suspended after the 7-day trial, and every member must be on the same plan
- Watch out: Growth caps rule runs at 10,000 a month, and CRM links and webhooks need Pro at $40
Good to know
Good for
- Teams that run support@ or ops@ addresses from Gmail
- Google Workspace teams that want AI agents acting on incoming mail
- Managers who need SLA, workload and response-time reports on email
Worth knowing
- It works only with Gmail and Google Workspace accounts; each user is a Google email account on the subscription.
- There is no free plan, and every member of a team must be on the same plan.
- The $19 Meli plan is capped at 5 users and has no automation rules; shared inboxes and shared labels start at Growth.
- The extension is offered for Chrome, Brave, Opera and Edge. On phones and tablets Gmelius is a progressive web app (PWA).
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$19
A month to start, for each person
Gmelius is a paid product with a free trial, starting at $19 per user / month, billed yearly.
Every member of a team has to be on the same plan, too.
Meli
$19
per user / month, billed yearly ($21 billed monthly)
AI assistant for Gmail that drafts replies, sorts email, schedules meetings and follows up. Up to 5 users and 5,000 email conversations a month.
Growth
$25
per user / month, billed yearly ($33 billed monthly)
Adds unlimited shared inboxes and labels, automation rules, auto-assignment, shared templates, SLA and email analytics, and the API. Up to 50 users.
Pro
$40
per user / month, billed yearly ($50 billed monthly)
Adds AI dispatching assistants, CRM integrations, webhooks, advanced team analytics, custom user permissions, and backups of Gmail and Drive.
Enterprise
Custom
Bespoke AI assistants, custom integrations and reports, user provisioning and no usage caps. Minimum of 50 users.
Trying it first
7-day free trial of the Growth plan on sign-up; the account is suspended afterwards unless a plan is paid for
Read from gmelius.com on Oct 6, 2026.
Ways to pay less
Annual discount
Lower per-user price with yearly billing
The pricing page shows Meli at $19 a user a month billed yearly against $21 monthly, Growth at $25 against $33, and Pro at $40 against $50.
Stated on gmelius.comNonprofit
30% to 50% off for non-profits
Non-profits and NGOs with 5 or more users can request 30% off Growth, Pro or Enterprise on annual billing, or 50% off from 20 users, by emailing sales with proof of status.
Stated on gmelius.comEducation
Same discount for educational institutions
The pricing FAQ extends the non-profit discount to educational institutions: 30% off for 5 to 19 users and 50% off for 20 or more, on annual billing.
Stated on gmelius.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
2
Places it runs: Web and Browser extension
Shared inboxes and AI agents that work inside Gmail. Here is what it does, as its own site describes it, and what it covers: public API, templates, shared inbox, kanban boards, workflow automation, AI agents, reports.
But it's an extension on Gmail rather than a mail app, and conversations and rule runs are capped monthly.
- Shared inboxes in Gmail
- Group addresses are handled from each person's own Gmail, with assignments, collision detection, shared drafts, team read statuses, tags, and notes with @mentions on a thread.
- Meli assistant
- Drafts email replies for review, sorts and classifies incoming mail, schedules meetings and follows up. Drafts land in the inbox and nothing is sent without approval.
- AI agents
- An agent is a standing instruction for one job: it reads incoming mail, acts in connected apps such as a CRM, logs each step, and hands off to a person when its confidence is low.
- Automation rules
- Rules cover auto-replies, tagging, round-robin and load-balanced assignment, and response-time SLAs. Growth allows up to 10,000 rule executions a month and Pro up to 100,000.
- Email analytics
- Reports on conversations, team performance, productivity, SLA response times and tags, with weekly or monthly digests by email and CSV export.
- Shared labels, views and boards
- Gmail labels can be shared across a team, and the plan comparison also lists custom views, Kanban board views, shared email templates and email permalinks.
Where it runs
- Web
- Browser extension
What it works with
- Gmail
- Google Calendar
- Google Meet
- Slack
- Trello
- HubSpot
- Salesforce
- Zapier
Gmelius is made by Gmelius SA.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
2/51
Other email apps it is graded above
Gmelius's GPA of 2.0 is higher than 2 of the 51 other email apps we grade, and level with 6.
It stands best on platforms and integrations (B, above 15 of 51) and worst on value for money (D, above 0).
Its paid plans start at $19 a month for each person, against a middle price of $4.99 for the category: 38 of the 45 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 27 tools score higher and cost less.
Each grade against the category
Every bar is all 52 email apps we grade, cut by the letter each got. Gmelius’s own letter is outlined.
- DValue for moneyAbove 0 of 51
- CFree plan and trialAbove 4 of 51
- CFeaturesAbove 0 of 51
- CEase of useAbove 0 of 51
- BPlatforms and integrationsAbove 15 of 51
Price against what you get
Each dot is one of 50 email apps. Further left costs less; higher up scores better on features, ease of use and platforms. Gmelius is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Gmelius you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 43 of the 51 other email apps grade higher. It costs $228 a year.
What you could make
- Templates, kanban boards and reports: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- An AI agent, with the models and the safeguards behind it.
- Connections to other products, each kept working as those products change.
- It is priced for each person, which means accounts and billing for a team.
What this rests on. Gmelius’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Hiver, Front, Missive, Drag and Help Scout
The 5 tools Gmelius is most often weighed against, with where each one differs from it.
- 2.2GPA
Hiver
Free trial · from $25/mo
Shared inbox and AI help desk that runs inside Gmail or standalone.
- Only Hiver lists iOS and Android apps.
- Gmelius also covers templates and kanban boards.
- 2.4GPA
Front
Free trial · from $25/mo
Shared inbox and customer operations platform with AI and ticketing.
- Only Gmelius lists a browser extension.
- Only Front lists macOS, Windows, iOS and Android apps.
- Gmelius also covers templates, kanban boards, AI agents and reports.
- 2.6GPA
Missive
Free trial · from $14/mo
Team email client with shared inboxes, internal chat and rules.
- Only Gmelius lists a browser extension.
- Only Missive lists macOS, Windows, iOS and Android apps.
- Gmelius also covers templates, kanban boards, AI agents and reports.
- 2.4GPA
Drag
Free trial · from $12/mo
Shared inbox for Gmail teams with kanban boards and built-in AI.
- Only Drag lists macOS, Windows, iOS and Android apps.
- Gmelius also covers reports.
- Drag also covers tasks.
- 2.2GPA
Help Scout
Free plan · from $25/mo
Shared inbox and help desk with a knowledge base and AI answers.
- Help Scout has a free plan. Gmelius does not, though it has a free trial.
- Only Gmelius lists a browser extension.
- Only Help Scout lists iOS and Android apps.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
15
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Gmelius free?
No, Gmelius is a paid product, but you can try it first. 7-day free trial of the Growth plan on sign-up; the account is suspended afterwards unless a plan is paid for.
How much does Gmelius cost?
Gmelius lists 4 plans. Meli: $19 per user / month, billed yearly ($21 billed monthly).
What platforms does Gmelius work on?
Gmelius is available on Web. It also has a browser extension.
Does Gmelius offer any discounts?
Gmelius publicly lists the following: Lower per-user price with yearly billing; 30% to 50% off for non-profits; Same discount for educational institutions.
Does Gmelius have an Android app?
No Android app was listed when its pages were read on Oct 6, 2026. Gmelius is listed for Web.
Does Gmelius have an iPhone app?
No iPhone app was listed when its pages were read on Oct 6, 2026. Gmelius is listed for Web.
Is Gmelius open source?
Gmelius is not described as open source on its own site, as read on Oct 6, 2026.
Does Gmelius have an API?
Yes. Gmelius offers a public API, according to its own site.
What does Gmelius integrate with?
Gmelius's listing names Gmail, Google Calendar, Google Meet, Slack, Trello, HubSpot, Salesforce and Zapier.
Does Gmelius have a student discount?
Same discount for educational institutions. The pricing FAQ extends the non-profit discount to educational institutions: 30% off for 5 to 19 users and 50% off for 20 or more, on annual billing.
Who makes Gmelius?
Gmelius is made by Gmelius SA.
What are the alternatives to Gmelius?
The closest alternatives to Gmelius in our directory are Hiver, Front, Missive, Drag and Help Scout.
How does Gmelius compare with other email apps?
Gmelius's GPA of 2.0 is higher than 2 of the 51 other email apps we grade, and level with 6.
Is Gmelius good value for money?
ToolGPA grades Gmelius D for value for money. Its paid plans start at $19 a month for each person, against a middle price of $4.99 for the category: 38 of the 45 others that charge start lower.
Could I make my own version of Gmelius?
To replace Gmelius you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Gmelius’s own pages on Oct 6, 2026, and the grades were given on Oct 10, 2026. Graded from this listing, whose facts were read from Gmelius's own pages on 6 October 2026. Also tested with a demo account on 2026-03-01.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Gmelius SA. Prices change, so check gmelius.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
3,189
Tools graded, in 94 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
3,189
tools graded
94
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Gmelius, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/gmelius
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Gmelius: The Insider's Guide", checked Oct 6, 2026. https://toolgpa.com/tools/gmelius
Know someone choosing between email apps?
Send them this guide: toolgpa.com/tools/gmelius/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded email apps after Gmelius, each with an Insider's Guide of its own.
- Email Apps Insider's GuideEvery one of the 52 email apps we grade, compared
- Microsoft Outlook Insider's GuideMicrosoft's email and calendar app for desktop, mobile and web3.6 GPA
- BlueMail Insider's GuideCross-platform email client with a unified inbox and built-in AI3.2 GPA
- Thunderbird Insider's GuideFree, open-source email app for Windows, macOS, Linux and Android3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Gmelius’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Gmelius is a trademark of its owner, and this guide is not made, paid for or approved by Gmelius SA. Prices and plans change: check gmelius.com before you buy.