The Hitsteps Insider’s Guide
Everything we know about Hitsteps in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Hitsteps
The Insider’s Guide
Real-time web analytics with heatmaps, replay and live chat
Every plan, grade, refund rule and rival among website and product analytics tools, read from Hitsteps’s own pages.
Made by Hitsteps · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Hitsteps’s own pages, its app-store listings and our grades. Every fact in it is on Hitsteps’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.8
GPA, above 85 of the 100 other website and product analytics tools we grade
Hitsteps is a hosted web analytics service with a live visitor feed, traffic source and campaign reports, heatmaps, session recording, funnels and uptime monitoring. It also has an AI assistant that answers questions about your traffic, tracks visits from AI referrals, and offers live chat with visitors. Plans are priced by monthly pageviews.
To get you started, here are 9 things to know about Hitsteps, taken from its own pages and our grades.
A tracking script and goals to set up, and no store rating on record.
- 1
Best for cheap live analytics with heatmaps and replay
Hitsteps is real-time web analytics with a live visitor feed, heatmaps, session recording and live chat.
- 2
Paid plans start at $4.99 a month
As its pricing page puts it: $4.99 per month for up to 10,000 pageviews, billed monthly.
- 3
There is a free plan
1 website, up to 2,000 pageviews a month and 14 days of detailed data history.
- 4
It runs on Web
Web.
- 5
Live visitor feed
Follows each visit from the first referrer to later pages and return visits, with a live dashboard and visitors on a globe.
- 6
Session recording and heatmaps
Replays a daily sample of visits and shows where people click and scroll. Recording is off until turned on and is listed for Pro and above.
- 7
Hitsteps AI and MCP plugin
Ask questions about your traffic in the dashboard or from your own AI assistant, and see visits that arrive from AI referrals.
- 8
A 2.8 GPA, above 85 of 100
That is against the other website and product analytics tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
The plain part of Hitsteps you could make: reports. What surrounds it you could not. The 7 things listed below take a company, not a weekend.
Hitsteps at a glance
- Pricing
- Free plan, from $4.99 per month for up to 10,000 pageviews, billed monthly
- Free plan
- Yes
- Free trial
- 7-day Pro trial with a free account, no credit card needed
- Runs on
- Web
- Made by
- Hitsteps
- Category
- Website & Product Analytics
- Our grade
- 2.8 GPA, good
The report card
Best for cheap live analytics with heatmaps and replay
Hitsteps is real-time web analytics with a live visitor feed, heatmaps, session recording and live chat. Plans are capped by pageviews from 2,000 on Free, and heatmaps, recording and funnels sit on dearer tiers.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | A | Starter is $4.99 a month, under 60% of the $13 where the cheaper quarter of analytics tools starts. |
| Free plan and trial | C | A free plan for 1 site, but only 2,000 pageviews a month and 14 days of history, plus a 7-day trial with no card. |
| Features | B | Live visitors, heatmaps, recording, funnels, campaigns, AI and uptime monitoring cover the whole job, although these sit on higher tiers. |
| Ease of use | C | A tracking script and goals to set up, and no store rating on record. |
| Platforms and integrations | B | Web dashboard with an MCP plugin, and links to WordPress, Shopify, Google Tag Manager, Wix and Grafana. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Hitsteps is for
- Fits if you run a small site and want heatmaps without a large bill
- Works for stores on WordPress or Shopify
Who it is not for
- Tight if you stay free, as it stops at 2,000 pageviews a month and 1 site
- Watch out: heatmaps and AI start on Growth; recording, funnels and uptime need Pro at $21.99
- Watch out: prices shown are monthly; the 12-month total only appears after signing in
- Pricey if you grow, as Business is $49.99 for 1 million pageviews
Good to know
Good for
- Small sites that want live visitor tracking at a low monthly price
- WordPress and Shopify store owners
- Agencies watching dozens of client sites
Worth knowing
- Plans are capped by monthly pageviews, from 2,000 on Free up to 1 million on Business.
- Heatmaps and Hitsteps AI start at Growth; session recording, funnels and uptime monitoring need Pro.
- Prices shown are for monthly billing; 12-month billing saves about 10% but its exact total is shown only after signing in.
- After the trial you choose the Free plan or a paid plan; the site says nothing is charged automatically.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$4.99
A month to start. There is a free plan too
Hitsteps has a free plan. Paid plans start at $4.99 per month for up to 10,000 pageviews, billed monthly.
Free
$0
1 website, 2,000 pageviews a month and 14 days of detailed history.
Starter
$4.99
per month for up to 10,000 pageviews, billed monthly
2 sites, 30 days of history, live visitor tracking, traffic sources and campaign reports.
Growth
$9.99
per month for up to 50,000 pageviews, billed monthly
5 sites, 60 days of history, Hitsteps AI (25 questions a day) and heatmaps.
Pro
$21.99
per month for up to 500,000 pageviews, billed monthly
30 sites, 180 days of history, commerce analytics, funnels and uptime monitoring.
Business
$49.99
per month for up to 1,000,000 pageviews, billed monthly
100 sites, 360 days of history, Grafana integration and 100 AI questions a day.
The free plan
1 website, up to 2,000 pageviews a month and 14 days of detailed data history.
Trying it first
7-day Pro trial with a free account, no credit card needed
Read from hitsteps.com on Nov 13, 2026.
Ways to pay less
Annual discount
About 10% off with 12-month billing
Standard direct annual billing is paid upfront and the pricing page says it saves about 10% over twelve monthly payments; the exact total appears after sign-in.
Stated on hitsteps.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Real-time web analytics with heatmaps, replay and live chat. Here is what it does, as its own site describes it, and what it covers: public API, AI features, reports, live chat, dashboards, web analytics, session replay.
Live visitors, heatmaps, recording, funnels, campaigns, AI and uptime monitoring cover the whole job, although these sit on higher tiers.
- Live visitor feed
- Follows each visit from the first referrer to later pages and return visits, with a live dashboard and visitors on a globe.
- Session recording and heatmaps
- Replays a daily sample of visits and shows where people click and scroll. Recording is off until turned on and is listed for Pro and above.
- Hitsteps AI and MCP plugin
- Ask questions about your traffic in the dashboard or from your own AI assistant, and see visits that arrive from AI referrals.
- Live chat
- Chat with visitors while they browse, with their journey shown beside the conversation. Available on paid plans.
- Funnels, campaigns and goals
- Campaign and goal tracking starts at 3 on Starter; funnels (20 on Pro, 50 on Business) need Pro.
- Uptime monitoring
- Sends alerts when the site goes down and shows when traffic is affected. Available on Pro and above.
Where it runs
- Web
What it works with
- WordPress
- Shopify
- Google Tag Manager
- Wix
- Grafana
Hitsteps is made by Hitsteps.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
85/100
Other website and product analytics tools it is graded above
Hitsteps's GPA of 2.8 is higher than 85 of the 100 other website and product analytics tools we grade, and level with 8.
It stands best on value for money (A, above 87 of 100) and worst on ease of use (C, above 6).
Its paid plans start at $4.99 a month, against a middle price of $25 for the category: 3 of the 63 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Each grade against the category
Every bar is all 101 website and product analytics tools we grade, cut by the letter each got. Hitsteps’s own letter is outlined.
- AValue for moneyAbove 87 of 100
- CFree plan and trialAbove 23 of 100
- BFeaturesAbove 52 of 100
- CEase of useAbove 6 of 100
- BPlatforms and integrationsAbove 32 of 100
Price against what you get
Each dot is one of 74 website and product analytics tools. Further left costs less; higher up scores better on features, ease of use and platforms. Hitsteps is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
The plain part of Hitsteps you could make: reports. What surrounds it you could not. The 7 things listed below take a company, not a weekend.
It is one of the better ones too: its GPA of 2.8 is higher than 85 of the 100 other website and product analytics tools we grade. It costs $59.88 a year.
What you could make
- Reports: an app builder makes this well.
What you could not
- A tracking script and a database that counts every visit.
- Recordings of what each visitor did on your pages.
- A chat box on your site that reaches you the moment a customer types.
- Connections that pull numbers from dozens of other services.
- It plugs into other products, WordPress, Shopify and Google Tag Manager among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Hitsteps’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Lucky Orange, Mouseflow, Clicky, Plausible and Crazy Egg
The 5 tools Hitsteps is most often weighed against, with where each one differs from it.
- 2.4GPA
Lucky Orange
Free trial · from $32/mo
Heatmaps, session recordings, surveys and live chat in one tool.
- Hitsteps has a free plan. Lucky Orange does not, though it has a free trial.
- Hitsteps also covers reports and dashboards.
- Lucky Orange also covers forms and surveys.
- 2.2GPA
Mouseflow
Free plan · from $25/mo
Session replay, heatmaps and funnels for website behavior.
- Hitsteps also covers reports, live chat and dashboards.
- Mouseflow also covers forms and surveys.
- 2.8GPA
Clicky
Free plan · from $9.99/mo
Real-time, privacy-friendly web analytics with heatmaps.
- Only Clicky lists a browser extension.
- Hitsteps also covers live chat and session replay.
- Clicky also covers a/B testing.
- 2.4GPA
Plausible
Free plan · from $7.50/mo
Cookie-free, privacy-first website analytics made and hosted in the EU.
- Plausible is open source and self-hostable, according to its own site.
- Hitsteps also covers reports, live chat, dashboards and session replay.
- 2.2GPA
Crazy Egg
Free plan · from $29/mo
Heatmaps, session recordings and A/B testing for websites.
- Hitsteps also covers reports, live chat and dashboards.
- Crazy Egg also covers surveys, a/B testing and popups.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
15
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Hitsteps free?
Hitsteps has a free plan. 1 website, up to 2,000 pageviews a month and 14 days of detailed data history.
How much does Hitsteps cost?
Hitsteps lists 5 plans. Free: $0.
What platforms does Hitsteps work on?
Hitsteps is available on Web.
Does Hitsteps offer any discounts?
Hitsteps publicly lists the following: About 10% off with 12-month billing.
Does Hitsteps have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Hitsteps is listed for Web.
Does Hitsteps have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Hitsteps is listed for Web.
Is Hitsteps open source?
Hitsteps is not described as open source on its own site, as read on Nov 13, 2026.
Does Hitsteps have an API?
Yes. Hitsteps offers a public API, according to its own site.
What does Hitsteps integrate with?
Hitsteps's listing names WordPress, Shopify, Google Tag Manager, Wix and Grafana.
Does Hitsteps have a free trial?
Yes. 7-day Pro trial with a free account, no credit card needed.
Who makes Hitsteps?
Hitsteps is made by a company of the same name.
What are the alternatives to Hitsteps?
The closest alternatives to Hitsteps in our directory are Lucky Orange, Mouseflow, Clicky, Plausible and Crazy Egg.
How does Hitsteps compare with other website and product analytics tools?
Hitsteps's GPA of 2.8 is higher than 85 of the 100 other website and product analytics tools we grade, and level with 8.
Is Hitsteps good value for money?
ToolGPA grades Hitsteps A for value for money. Its paid plans start at $4.99 a month, against a middle price of $25 for the category: 3 of the 63 others that charge start lower.
Could I make my own version of Hitsteps?
The plain part of Hitsteps you could make: reports. What surrounds it you could not.
Where this guide comes from
The prices, plans, platforms and features were read from Hitsteps’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Hitsteps's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Hitsteps. Prices change, so check hitsteps.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Hitsteps, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/hitsteps
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Hitsteps: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/hitsteps
Know someone choosing between website and product analytics tools?
Send them this guide: toolgpa.com/tools/hitsteps/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded website and product analytics tools after Hitsteps, each with an Insider's Guide of its own.
- Website & Product Analytics Insider's GuideEvery one of the 101 website and product analytics tools we grade, compared
- Google Analytics Insider's GuideGoogle's free website and app analytics, with a paid 360 tier3.4 GPA
- Microsoft Clarity Insider's GuideFree session recordings and heatmaps from Microsoft, no traffic cap3.2 GPA
- PostHog Insider's GuideOpen-source product analytics with replays, flags and surveys3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Hitsteps’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Hitsteps is a trademark of its owner, and this guide is not made, paid for or approved by Hitsteps. Prices and plans change: check hitsteps.com before you buy.