Crazy Egg vs Hitsteps (2026): which should you pick?
As of Nov 13, 2026, Hitsteps grades higher than Crazy Egg: 2.8 against 2.2 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
Hitsteps grades higher on value for money and features. They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Crazy Egg
Heatmaps, session recordings and A/B testing for websites
Hitsteps
Real-time web analytics with heatmaps, replay and live chat
Which one is for you
Pick Crazy Egg if
- Fits if you want heatmaps and surveys for a small site and can start on the free plan
- Works for agencies, since domains and team members are unlimited
Look elsewhere if
- Skip it if you want recordings for free, because the free plan lists none
- Tight if you need A/B testing, since it starts on Plus at $99 a month
- Watch out: paid plans are billed annually and no monthly price is shown
- Watch out: hitting a monthly limit pauses data collection until the 1st
- Pricey if you outgrow the plans: extra heatmaps or recordings go through sales
Pick Hitsteps if
- Fits if you run a small site and want heatmaps without a large bill
- Works for stores on WordPress or Shopify
Look elsewhere if
- Tight if you stay free, as it stops at 2,000 pageviews a month and 1 site
- Watch out: heatmaps and AI start on Growth; recording, funnels and uptime need Pro at $21.99
- Watch out: prices shown are monthly; the 12-month total only appears after signing in
- Pricey if you grow, as Business is $49.99 for 1 million pageviews
How we grade them
| 2.2GPACrazy EggFair | 2.8GPAHitstepsGood | |
|---|---|---|
| Value for money | CStarter is $29 a month billed annually, between the analytics category's cheaper quarter ($16.58) and its middle ($32). | AStarter is $4.99 a month, under 60% of the $13 where the cheaper quarter of analytics tools starts. |
| Free plan and trial | CA free plan needs no card, but covers only analytics, instant heatmaps and surveys, and its limits are not stated. | CA free plan for 1 site, but only 2,000 pageviews a month and 14 days of history, plus a 7-day trial with no card. |
| Features | CHeatmaps, recordings and A/B testing are covered, but A/B tests, CTAs and error tracking are not on Starter. | BLive visitors, heatmaps, recording, funnels, campaigns, AI and uptime monitoring cover the whole job, although these sit on higher tiers. |
| Ease of use | CNo store rating is on record, and installing the tracking code and setting up tests is on you. | CA tracking script and goals to set up, and no store rating on record. |
| Platforms and integrations | BWeb only, with installs through Google Tag Manager, Shopify, WordPress, Wix and others. | BWeb dashboard with an MCP plugin, and links to WordPress, Shopify, Google Tag Manager, Wix and Grafana. |
| Best for | small sites that want heatmaps and A/B tests in one tool | cheap live analytics with heatmaps and replay |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Crazy Egg and Hitsteps. How we grade
Price against what you get
Crazy Egg starts at $29 a month and scores 2.3 out of 4 on features, ease of use and platforms. Hitsteps starts at $4.99 a month and scores 2.7.
Hitsteps scores higher and starts $24.01 a month lower. Of the other website and product analytics tools on the chart, 23 score higher than Crazy Egg for less, and none scores higher than Hitsteps for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Crazy Egg also covers surveys, a/B testing and popups.
- Hitsteps also covers reports, live chat and dashboards.
At a glance
| Crazy Egg | Hitsteps | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $29 per month for 5,000 pageviews, billed annually | $4.99 per month for up to 10,000 pageviews, billed monthly |
| Free plan | A Free plan with no credit card: web analytics, instant heatmaps, conversion analytics and website surveys. The pages state no usage limits for it. | 1 website, up to 2,000 pageviews a month and 14 days of detailed data history. |
| Free trial | 30-day free trial on every paid plan | 7-day Pro trial with a free account, no credit card needed |
| Web | ||
| Made by | Crazy Egg, Inc. | Hitsteps |
| Price read from | crazyegg.com | hitsteps.com |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
Crazy Egg
- Paid plans are billed annually; no monthly price is shown on the pricing page.
- The Free plan covers analytics, instant heatmaps and surveys; recordings, saved heatmap reports and A/B testing need a paid plan. No Free limits are stated.
- A/B testing, CTAs and error tracking are not on Starter.
- More heatmaps or recordings than a plan allows are add-ons that go through sales.
Hitsteps
- Plans are capped by monthly pageviews, from 2,000 on Free up to 1 million on Business.
- Heatmaps and Hitsteps AI start at Growth; session recording, funnels and uptime monitoring need Pro.
- Prices shown are for monthly billing; 12-month billing saves about 10% but its exact total is shown only after signing in.
- After the trial you choose the Free plan or a paid plan; the site says nothing is charged automatically.
Key features
Crazy Egg
- Heatmap reports
- Snapshots of how visitors click and scroll on a page, with the number of reports allowed each month set by the plan.
- Session recordings
- Videos of individual visits, sampled per domain at a rate you set, with storage of 6 months on Starter and 2 years above it.
- A/B testing and CTAs
- A/B tests and popup calls to action are included from Plus up, with targeting by device on Plus and more rules on higher plans.
- Surveys and analytics
- Unlimited website surveys, web analytics and conversion tracking with funnel reports are included on every plan at no extra charge.
- AI analysis
- Every plan lists AI analysis of heatmaps and recordings, and Pro and Enterprise add export of both to outside AI tools.
- No overages
- When a monthly limit is reached, data collection pauses until the 1st of the next month instead of billing extra.
Hitsteps
- Live visitor feed
- Follows each visit from the first referrer to later pages and return visits, with a live dashboard and visitors on a globe.
- Session recording and heatmaps
- Replays a daily sample of visits and shows where people click and scroll. Recording is off until turned on and is listed for Pro and above.
- Hitsteps AI and MCP plugin
- Ask questions about your traffic in the dashboard or from your own AI assistant, and see visits that arrive from AI referrals.
- Live chat
- Chat with visitors while they browse, with their journey shown beside the conversation. Available on paid plans.
- Funnels, campaigns and goals
- Campaign and goal tracking starts at 3 on Starter; funnels (20 on Pro, 50 on Business) need Pro.
- Uptime monitoring
- Sends alerts when the site goes down and shows when traffic is affected. Available on Pro and above.
Plans
Crazy Egg
Free$0
per month, no credit card
Web analytics, instant heatmaps, conversion analytics and website surveys; limits are not stated on the pages.
Starter$29
per month for 5,000 pageviews, billed annually
5 heatmap reports, 50 recordings a month stored 6 months, unlimited domains and team members.
Plus$99
per month for 150,000 pageviews, billed annually
75 heatmap reports, 1,000 recordings a month stored 2 years, plus A/B testing, CTAs and error tracking.
Pro$249
per month for 500,000 pageviews, billed annually
100 heatmap reports, 5,000 recordings a month, broader A/B test targeting and export of heatmaps and recordings to AI.
Enterprise$599
per month for 1M pageviews, billed annually
200 heatmap reports, 10,000 recordings a month, targeting by all audience segments and SAML single sign-on.
Hitsteps
Free$0
1 website, 2,000 pageviews a month and 14 days of detailed history.
Starter$4.99
per month for up to 10,000 pageviews, billed monthly
2 sites, 30 days of history, live visitor tracking, traffic sources and campaign reports.
Growth$9.99
per month for up to 50,000 pageviews, billed monthly
5 sites, 60 days of history, Hitsteps AI (25 questions a day) and heatmaps.
Pro$21.99
per month for up to 500,000 pageviews, billed monthly
30 sites, 180 days of history, commerce analytics, funnels and uptime monitoring.
Business$49.99
per month for up to 1,000,000 pageviews, billed monthly
100 sites, 360 days of history, Grafana integration and 100 AI questions a day.
Ways to pay less
Crazy Egg
- Nonprofit
Nonprofit and education discounts
The pricing FAQ says Crazy Egg offers discounts to nonprofits and education; terms are not published and are quoted through sales.
Hitsteps
- Annual discount
About 10% off with 12-month billing
Standard direct annual billing is paid upfront and the pricing page says it saves about 10% over twelve monthly payments; the exact total appears after sign-in.
Common questions
Which is cheaper, Crazy Egg or Hitsteps?
As of Nov 13, 2026, Hitsteps is cheaper to start with: $4.99 a month, against $29 a month for Crazy Egg. Crazy Egg starts at $29 per month for 5,000 pageviews, billed annually, and Hitsteps starts at $4.99 per month for up to 10,000 pageviews, billed monthly.
Which has a free plan, Crazy Egg or Hitsteps?
As of Nov 13, 2026, both Crazy Egg and Hitsteps have a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.