Hitsteps vs Lucky Orange (2026): which should you pick?
As of Nov 13, 2026, Hitsteps grades higher than Lucky Orange: 2.8 against 2.4 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Hitsteps grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Hitsteps
Real-time web analytics with heatmaps, replay and live chat
Lucky Orange
Heatmaps, session recordings, surveys and live chat in one tool
Which one is for you
Pick Hitsteps if
- Fits if you run a small site and want heatmaps without a large bill
- Works for stores on WordPress or Shopify
Look elsewhere if
- Tight if you stay free, as it stops at 2,000 pageviews a month and 1 site
- Watch out: heatmaps and AI start on Growth; recording, funnels and uptime need Pro at $21.99
- Watch out: prices shown are monthly; the 12-month total only appears after signing in
- Pricey if you grow, as Business is $49.99 for 1 million pageviews
Pick Lucky Orange if
- Fits if you want heatmaps, recordings and a chat widget from one vendor
- Works for an online store that already runs on Shopify or BigCommerce
Look elsewhere if
- Skip it if you want a free plan, as there's only a 7-day trial
- Tight if your traffic jumps around, since plans follow monthly sessions and a spike can push you up a tier
- Pricey if you run several sites: extra websites are $5 each a month
- Watch out: longer data storage is an upgrade, and the pages disagree on whether Discovery AI is included
How we grade them
| 2.8GPAHitstepsGood | 2.4GPALucky OrangeFair | |
|---|---|---|
| Value for money | AStarter is $4.99 a month, under 60% of the $13 where the cheaper quarter of analytics tools starts. | C$32 a month for 3,500 sessions billed annually, or $39 monthly. That's the middle of the analytics range, and Grow is $72 for 10,000 sessions. |
| Free plan and trial | CA free plan for 1 site, but only 2,000 pageviews a month and 14 days of history, plus a 7-day trial with no card. | CNo free plan, only a 7-day trial with every feature. The page doesn't say whether it needs a card. |
| Features | BLive visitors, heatmaps, recording, funnels, campaigns, AI and uptime monitoring cover the whole job, although these sit on higher tiers. | BDynamic heatmaps, recordings, surveys, live chat, funnels and form analytics. The one oddity is Discovery AI, which the plan table calls an add-on while the trial box says it's included. |
| Ease of use | CA tracking script and goals to set up, and no store rating on record. | CNo store rating on record. You install a script and then build your own surveys and funnels. |
| Platforms and integrations | BWeb dashboard with an MCP plugin, and links to WordPress, Shopify, Google Tag Manager, Wix and Grafana. | BWeb only, but it connects to Shopify, BigCommerce, Magento, HubSpot, Google Analytics, Webflow, Optimizely and Zapier. |
| Best for | cheap live analytics with heatmaps and replay | heatmaps and recordings with a chat box |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Hitsteps and Lucky Orange. How we grade
Price against what you get
Hitsteps starts at $4.99 a month and scores 2.7 out of 4 on features, ease of use and platforms. Lucky Orange starts at $32 a month and scores 2.7.
They score the same, and Hitsteps starts $27.01 a month lower. Of the other website and product analytics tools on the chart, none scores higher than Hitsteps for less, and 1 scores higher than Lucky Orange for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Hitsteps also covers reports and dashboards.
- Lucky Orange also covers forms and surveys.
At a glance
| Hitsteps | Lucky Orange | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $4.99 per month for up to 10,000 pageviews, billed monthly | $32 per month for 3,500 sessions, billed annually ($39 billed monthly) |
| Free plan | 1 website, up to 2,000 pageviews a month and 14 days of detailed data history. | None |
| Free trial | 7-day Pro trial with a free account, no credit card needed | 7-day free trial with access to all features |
| Web | ||
| Made by | Hitsteps | Lucky Orange LLC |
| Price read from | hitsteps.com | luckyorange.com |
| Checked | Nov 13, 2026 | Nov 12, 2026 |
Worth knowing
Hitsteps
- Plans are capped by monthly pageviews, from 2,000 on Free up to 1 million on Business.
- Heatmaps and Hitsteps AI start at Growth; session recording, funnels and uptime monitoring need Pro.
- Prices shown are for monthly billing; 12-month billing saves about 10% but its exact total is shown only after signing in.
- After the trial you choose the Free plan or a paid plan; the site says nothing is charged automatically.
Lucky Orange
- There is no free plan, only a 7-day trial.
- The plan comparison lists Discovery AI as an add-on, while the trial box says it is included.
- Extra websites cost $5 each a month, and longer data storage is an upgrade.
- Plans are tied to monthly sessions, so a traffic spike can push a site up a tier.
Key features
Hitsteps
- Live visitor feed
- Follows each visit from the first referrer to later pages and return visits, with a live dashboard and visitors on a globe.
- Session recording and heatmaps
- Replays a daily sample of visits and shows where people click and scroll. Recording is off until turned on and is listed for Pro and above.
- Hitsteps AI and MCP plugin
- Ask questions about your traffic in the dashboard or from your own AI assistant, and see visits that arrive from AI referrals.
- Live chat
- Chat with visitors while they browse, with their journey shown beside the conversation. Available on paid plans.
- Funnels, campaigns and goals
- Campaign and goal tracking starts at 3 on Starter; funnels (20 on Pro, 50 on Business) need Pro.
- Uptime monitoring
- Sends alerts when the site goes down and shows when traffic is affected. Available on Pro and above.
Lucky Orange
- Dynamic heatmaps
- Click, scroll and move maps for each page, including elements inside dropdown menus and pop-ups.
- Session recordings
- Replays of individual visits, which can be filtered to the visitors that Discovery AI or a funnel flagged.
- Surveys and live chat
- Unlimited surveys and announcements, plus live chat and a live visitor view, are included on all plans.
- Conversion funnels and form analytics
- Funnels show where visitors drop out, and page and form analytics add detail on individual pages and fields.
- Discovery AI
- An assistant that reads visitor behavior and returns an answer with a link to the evidence, such as a recording.
- Data storage options
- Base storage starts at 60 days, with 90, 180 or 365 days available as an upgrade on every plan.
Plans
Hitsteps
Free$0
1 website, 2,000 pageviews a month and 14 days of detailed history.
Starter$4.99
per month for up to 10,000 pageviews, billed monthly
2 sites, 30 days of history, live visitor tracking, traffic sources and campaign reports.
Growth$9.99
per month for up to 50,000 pageviews, billed monthly
5 sites, 60 days of history, Hitsteps AI (25 questions a day) and heatmaps.
Pro$21.99
per month for up to 500,000 pageviews, billed monthly
30 sites, 180 days of history, commerce analytics, funnels and uptime monitoring.
Business$49.99
per month for up to 1,000,000 pageviews, billed monthly
100 sites, 360 days of history, Grafana integration and 100 AI questions a day.
Lucky Orange
Build$32
per month for 3,500 sessions, billed annually ($39 billed monthly)
All features, unlimited team members and 60 days of data storage as a base.
Grow$72
per month for up to 10,000 sessions, billed annually
Same features as every plan, with a higher session cap. Monthly-billing price not shown on the page.
Expand$199
per month for 50,000 sessions, billed annually ($249 billed monthly)
Starts at 50,000 monthly sessions; the session count can be raised.
Scale$839
per month for 300k sessions, billed annually ($1,049 billed monthly)
Starts at 300,000 monthly sessions; the session count can be raised.
EnterpriseCustom
Starts at 700,000+ monthly sessions, with custom pricing.
Ways to pay less
Hitsteps
- Annual discount
About 10% off with 12-month billing
Standard direct annual billing is paid upfront and the pricing page says it saves about 10% over twelve monthly payments; the exact total appears after sign-in.
Lucky Orange
- Annual discount
20% off with yearly billing
The pricing page toggle marks yearly billing as 20% lower than paying monthly; Build is $32 a month billed annually against $39 monthly.
Common questions
Which is cheaper, Hitsteps or Lucky Orange?
As of Nov 13, 2026, Hitsteps is cheaper to start with: $4.99 a month, against $32 a month for Lucky Orange. Hitsteps starts at $4.99 per month for up to 10,000 pageviews, billed monthly, and Lucky Orange starts at $32 per month for 3,500 sessions, billed annually ($39 billed monthly).
Which has a free plan, Hitsteps or Lucky Orange?
As of Nov 13, 2026, only Hitsteps has a free plan. Lucky Orange does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.