Crazy Egg vs Lucky Orange (2026): which should you pick?

Pick Crazy Egg if

• Fits if you want heatmaps and surveys for a small site and can start on the free plan
• Works for agencies, since domains and team members are unlimited

Look elsewhere if

• Skip it if you want recordings for free, because the free plan lists none
• Tight if you need A/B testing, since it starts on Plus at $99 a month
• Watch out: paid plans are billed annually and no monthly price is shown
• Watch out: hitting a monthly limit pauses data collection until the 1st
• Pricey if you outgrow the plans: extra heatmaps or recordings go through sales

Pick Lucky Orange if

• Fits if you want heatmaps, recordings and a chat widget from one vendor
• Works for an online store that already runs on Shopify or BigCommerce

Look elsewhere if

• Skip it if you want a free plan, as there's only a 7-day trial
• Tight if your traffic jumps around, since plans follow monthly sessions and a spike can push you up a tier
• Pricey if you run several sites: extra websites are $5 each a month
• Watch out: longer data storage is an upgrade, and the pages disagree on whether Discovery AI is included

Crazy Egg

• Paid plans are billed annually; no monthly price is shown on the pricing page.
• The Free plan covers analytics, instant heatmaps and surveys; recordings, saved heatmap reports and A/B testing need a paid plan. No Free limits are stated.
• A/B testing, CTAs and error tracking are not on Starter.
• More heatmaps or recordings than a plan allows are add-ons that go through sales.

Lucky Orange

• There is no free plan, only a 7-day trial.
• The plan comparison lists Discovery AI as an add-on, while the trial box says it is included.
• Extra websites cost $5 each a month, and longer data storage is an upgrade.
• Plans are tied to monthly sessions, so a traffic spike can push a site up a tier.

Crazy Egg

Heatmap reports

Snapshots of how visitors click and scroll on a page, with the number of reports allowed each month set by the plan.

Session recordings

Videos of individual visits, sampled per domain at a rate you set, with storage of 6 months on Starter and 2 years above it.

A/B testing and CTAs

A/B tests and popup calls to action are included from Plus up, with targeting by device on Plus and more rules on higher plans.

Surveys and analytics

Unlimited website surveys, web analytics and conversion tracking with funnel reports are included on every plan at no extra charge.

AI analysis

Every plan lists AI analysis of heatmaps and recordings, and Pro and Enterprise add export of both to outside AI tools.

No overages

When a monthly limit is reached, data collection pauses until the 1st of the next month instead of billing extra.

Lucky Orange

Dynamic heatmaps

Click, scroll and move maps for each page, including elements inside dropdown menus and pop-ups.

Session recordings

Replays of individual visits, which can be filtered to the visitors that Discovery AI or a funnel flagged.

Surveys and live chat

Unlimited surveys and announcements, plus live chat and a live visitor view, are included on all plans.

Conversion funnels and form analytics

Funnels show where visitors drop out, and page and form analytics add detail on individual pages and fields.

Discovery AI

An assistant that reads visitor behavior and returns an answer with a link to the evidence, such as a recording.

Data storage options

Base storage starts at 60 days, with 90, 180 or 365 days available as an upgrade on every plan.

Crazy Egg

• Free$0

  per month, no credit card

  Web analytics, instant heatmaps, conversion analytics and website surveys; limits are not stated on the pages.

• Starter$29

  per month for 5,000 pageviews, billed annually

  5 heatmap reports, 50 recordings a month stored 6 months, unlimited domains and team members.

• Plus$99

  per month for 150,000 pageviews, billed annually

  75 heatmap reports, 1,000 recordings a month stored 2 years, plus A/B testing, CTAs and error tracking.

• Pro$249

  per month for 500,000 pageviews, billed annually

  100 heatmap reports, 5,000 recordings a month, broader A/B test targeting and export of heatmaps and recordings to AI.

• Enterprise$599

  per month for 1M pageviews, billed annually

  200 heatmap reports, 10,000 recordings a month, targeting by all audience segments and SAML single sign-on.

Lucky Orange

• Build$32

  per month for 3,500 sessions, billed annually ($39 billed monthly)

  All features, unlimited team members and 60 days of data storage as a base.

• Grow$72

  per month for up to 10,000 sessions, billed annually

  Same features as every plan, with a higher session cap. Monthly-billing price not shown on the page.

• Expand$199

  per month for 50,000 sessions, billed annually ($249 billed monthly)

  Starts at 50,000 monthly sessions; the session count can be raised.

• Scale$839

  per month for 300k sessions, billed annually ($1,049 billed monthly)

  Starts at 300,000 monthly sessions; the session count can be raised.

• EnterpriseCustom

  Starts at 700,000+ monthly sessions, with custom pricing.

Crazy Egg

• Nonprofit

  Nonprofit and education discounts

  The pricing FAQ says Crazy Egg offers discounts to nonprofits and education; terms are not published and are quoted through sales.

Lucky Orange

• Annual discount

  20% off with yearly billing

  The pricing page toggle marks yearly billing as 20% lower than paying monthly; Build is $32 a month billed annually against $39 monthly.