The MetroFax Insider’s Guide
Everything we know about MetroFax in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
MetroFax
The Insider’s Guide
Low-cost online fax by email, web and mobile app for small businesses
Every plan, grade, refund rule and rival among online fax services, read from MetroFax’s own pages.
Made by Consensus Cloud Solutions, Inc. · checked Oct 23, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from MetroFax’s own pages, its app-store listings and our grades. Every fact in it is on MetroFax’s page too, where it is kept up to date. Checked Oct 23, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 1 of the 10 other online fax services we grade
MetroFax is an online fax service owned by Consensus Cloud Solutions, the company behind eFax. Faxes are sent and received by email, Microsoft Outlook, the website and iPhone and Android apps, with a dedicated local or toll-free number or a ported one. Its three plans differ only in how many fax pages they include each month.
To get you started, here are 9 things to know about MetroFax, taken from its own pages and our grades.
- 1
Best for a fax number with a few hundred pages a month
MetroFax gives you a dedicated number and 550 pages a month, sent or received in any mix, for $9.96 a month billed yearly, by email, Outlook, the web or phone apps.
- 2
Paid plans start at $9.96 a month
As its pricing page puts it: $9.96 per month for 550 pages, billed annually ($11.95 billed monthly).
- 3
You can try it first
3-day free trial of the Essential monthly plan
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Fax by email and Outlook
Attach a document to an email to send it as a fax, or send from Microsoft Outlook. Received faxes arrive as PDF or TIFF attachments.
- 6
Web and mobile apps
Send and receive in a browser after logging in, or from the iPhone and Android apps.
- 7
Dedicated or ported number
Every plan comes with a dedicated local or toll-free number, and you can port an existing number through the sales team.
- 8
A 2.2 GPA, above 1 of 10
That is against the other online fax services we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace MetroFax you would be making fax numbers connected to the phone network. That is not a weekend's work, with an AI app builder or without one.
MetroFax at a glance
- Pricing
- Free trial, from $9.96 per month for 550 pages, billed annually ($11.95 billed monthly)
- Free plan
- No
- Free trial
- 3-day free trial of the Essential monthly plan
- Runs on
- Web, iOS, Android
- Made by
- Consensus Cloud Solutions, Inc., since 1997
- Category
- Online Fax
- Our grade
- 2.2 GPA, fair
- Store rating
- 4.7 on the App Store, 3,214 ratings
The report card
Best for a fax number with a few hundred pages a month
MetroFax gives you a dedicated number and 550 pages a month, sent or received in any mix, for $9.96 a month billed yearly, by email, Outlook, the web or phone apps. The trial is 3 days, there's no API, BAA or desktop app on record, and email faxing fails unless your sending address has SPF records set up.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | Essential is $9.96 a month billed yearly ($11.95 monthly) for 550 pages, exactly this category's middle. Pages over the plan come out of a prepaid balance that tops up in $10 steps. |
| Free plan and trial | D | Only a 3-day trial of the monthly Essential plan, with no free plan behind it. That's shorter than a week. |
| Features | C | Fax by email, Outlook, the web and phone apps, a dedicated or ported number, five email addresses on one number, retries and confirmations. The gaps: no API, BAA or e-signing on record, and the plans differ only in pages. |
| Ease of use | B | MetroFax rates 4.7 on the US App Store from 3,214 ratings, which puts it at B on our ease ladder. |
| Platforms and integrations | B | Web, iPhone and Android, plus Microsoft Outlook. No desktop app, no API and no other integrations on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who MetroFax is for
- Fits if you send and receive a few hundred pages a month, in uneven amounts
- Works for small offices where up to five people share one fax number by email
Who it is not for
- Skip it if you want time to try it, as the trial lasts 3 days
- Not for you if you need an API, a signed BAA or a desktop app, as none is on record
- Watch out: email faxing fails unless your sending address has SPF records set up
- Watch out: overage comes from a prepaid balance that tops up in $10 steps, and faxes outside the US and Canada cost extra
- Tight if you need more numbers, as extras, up to 10, are added by a specialist after sign-up, not online
Good to know
Good for
- Small businesses that want a fax number with a few hundred pages a month
- People who send most faxes from email
- Offices that send and receive in uneven amounts
Worth knowing
- Pages over the plan come from a prepaid balance that tops up in $10 steps when it drops below $2.
- International faxes are charged at separate send rates; the free long-distance applies to the US and Canada only.
- Extra fax numbers, up to 10, are added by a MetroFax specialist after sign-up rather than online.
- Fax by email needs SPF records set up on the sending address, or the fax fails.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$9.96
A month to start
MetroFax is a paid product with a free trial, starting at $9.96 per month for 550 pages, billed annually ($11.95 billed monthly).
Essential
$9.96
per month for 550 pages, billed annually ($11.95 billed monthly)
550 pages a month, sent or received in any mix. $119.50 a year on annual billing, which the page says saves $23.
Best Value
$12.46
per month for 1,050 pages, billed annually ($14.95 billed monthly)
1,050 pages a month. The page labels this plan Best Value and gives it no other name. $149.50 a year on annual billing.
Professional
$31.63
per month for 3,000 pages, billed annually ($37.95 billed monthly)
3,000 pages a month. $379.50 a year on annual billing, which the page says saves $75.
Trying it first
3-day free trial of the Essential monthly plan
Read from metrofax.com on Oct 23, 2026.
Ways to pay less
Annual discount
Save 17% with annual billing
MetroFax's pricing page says annual plans save 17%: Essential is $119.50 a year against $11.95 a month on monthly billing.
Stated on metrofax.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Low-cost online fax by email, web and mobile app for small businesses. Here is what it does, as its own site describes it, and what it covers: shared inbox, online fax.
Fax by email, Outlook, the web and phone apps, a dedicated or ported number, five email addresses on one number, retries and confirmations.
- Fax by email and Outlook
- Attach a document to an email to send it as a fax, or send from Microsoft Outlook. Received faxes arrive as PDF or TIFF attachments.
- Web and mobile apps
- Send and receive in a browser after logging in, or from the iPhone and Android apps.
- Dedicated or ported number
- Every plan comes with a dedicated local or toll-free number, and you can port an existing number through the sales team.
- Combined page allowance
- Plan pages count both sent and received faxes in whatever mix you use, and long-distance faxes within the US and Canada carry no extra charge.
- Retries and confirmations
- A failed fax is retried up to five times, and an email confirms each sent or received fax.
- Shared number for 5 addresses
- Up to five email addresses can send and receive on one MetroFax number at no extra charge, and the MyAccount site lets you search, print and save every fax.
Where it runs
- Web
- iOS
- Android
What it works with
- Microsoft Outlook
MetroFax is made by Consensus Cloud Solutions, Inc., and has been around since 1997.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
1/10
Other online fax services it is graded above
MetroFax's GPA of 2.2 is higher than 1 of the 10 other online fax services we grade, and level with 3.
It stands best on ease of use (B, above 3 of 10) and worst on free plan and trial (D, above 2).
Its paid plans start at $9.96 a month, against a middle price of $9.15 for the category: 5 of the 9 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 2 tools score higher and cost less.
Each grade against the category
Every bar is all 11 online fax services we grade, cut by the letter each got. MetroFax’s own letter is outlined.
- CValue for moneyAbove 2 of 10
- DFree plan and trialAbove 2 of 10
- CFeaturesAbove 0 of 10
- BEase of useAbove 3 of 10
- BPlatforms and integrationsAbove 1 of 10
Price against what you get
Each dot is one of 10 online fax services. Further left costs less; higher up scores better on features, ease of use and platforms. MetroFax is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace MetroFax you would be making fax numbers connected to the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 6 of the 10 other online fax services grade higher. It costs $119.52 a year.
What you could not
- Fax numbers connected to the phone network.
- One mailbox that several people work at once.
- A real app for iOS and Android. Something home-made would be a web page.
What this rests on. MetroFax’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
eFax, Fax.Plus, iFax, FaxBurner and Documo
The 5 tools MetroFax is most often weighed against, with where each one differs from it.
- 2.8GPA
eFax
Free trial · from $15.83/mo
Online fax by email, web and apps, with personal and business plans.
- Only eFax lists a Windows app.
- MetroFax also covers shared inbox.
- 3.0GPA
Fax.Plus
Free trial · from $6.99/mo
Online fax by web, email, desktop and mobile apps, priced by pages.
- Only Fax.Plus lists macOS and Windows apps.
- MetroFax also covers shared inbox.
- 2.6GPA
iFax
Free trial · from $12.49/mo
Online fax apps and fax API, with HIPAA plans and AI fax reading.
- Only iFax lists macOS and Windows apps.
- MetroFax also covers shared inbox.
- 2.4GPA
FaxBurner
Free plan · from $14.95/mo
iPhone fax app and email-to-fax service with a free temporary number.
- FaxBurner has a free plan. MetroFax does not, though it has a free trial.
- Only MetroFax lists an Android app.
- MetroFax also covers shared inbox.
- 1.8GPA
Documo
Free trial · from $25/mo
HIPAA cloud fax for healthcare, formerly mFax, with a fax API.
- Only MetroFax lists iOS and Android apps.
- MetroFax also covers shared inbox.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is MetroFax free?
No, MetroFax is a paid product, but you can try it first. 3-day free trial of the Essential monthly plan.
How much does MetroFax cost?
MetroFax lists 3 plans. Essential: $9.96 per month for 550 pages, billed annually ($11.95 billed monthly).
What platforms does MetroFax work on?
MetroFax is available on Web, iOS and Android.
Does MetroFax offer any discounts?
MetroFax publicly lists the following: Save 17% with annual billing.
How is MetroFax rated?
MetroFax's iPhone and iPad app averages 4.7 out of 5 from 3,214 ratings on the App Store in the United States, as read on Oct 24, 2026.
Does MetroFax have a Windows app?
No Windows app was listed when its pages were read on Oct 23, 2026. MetroFax is listed for Web, iOS and Android.
Does MetroFax have a macOS app?
No macOS app was listed when its pages were read on Oct 23, 2026. MetroFax is listed for Web, iOS and Android.
Is MetroFax open source?
MetroFax is not described as open source on its own site, as read on Oct 23, 2026.
What does MetroFax integrate with?
MetroFax's listing names Microsoft Outlook. A listing names up to eight integrations, so it may connect to more.
Who makes MetroFax?
MetroFax is made by Consensus Cloud Solutions, Inc. It dates from 1997.
What are the alternatives to MetroFax?
The closest alternatives to MetroFax in our directory are eFax, Fax.Plus, iFax, FaxBurner and Documo.
How does MetroFax compare with other online fax services?
MetroFax's GPA of 2.2 is higher than 1 of the 10 other online fax services we grade, and level with 3.
Is MetroFax good value for money?
ToolGPA grades MetroFax C for value for money. Its paid plans start at $9.96 a month, against a middle price of $9.15 for the category: 5 of the 9 others that charge start lower.
Could I make my own version of MetroFax?
To replace MetroFax you would be making fax numbers connected to the phone network.
Where this guide comes from
The prices, plans, platforms and features were read from MetroFax’s own pages on Oct 23, 2026, and the grades were given on Oct 24, 2026. Graded from this listing, whose facts were read from MetroFax's own pages on 23 October 2026. MetroFax's pricing page turned our reader away on 24 October 2026, so its prices are as the listing has them. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Consensus Cloud Solutions, Inc. Prices change, so check metrofax.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
3,189
Tools graded, in 94 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
3,189
tools graded
94
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- MetroFax, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/metrofax
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "MetroFax: The Insider's Guide", checked Oct 23, 2026. https://toolgpa.com/tools/metrofax
Know someone choosing between online fax services?
Send them this guide: toolgpa.com/tools/metrofax/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded online fax services after MetroFax, each with an Insider's Guide of its own.
- Online Fax Insider's GuideEvery one of the 11 online fax services we grade, compared
- Fax.Plus Insider's GuideOnline fax by web, email, desktop and mobile apps, priced by pages3.0 GPA
- eFax Insider's GuideOnline fax by email, web and apps, with personal and business plans2.8 GPA
- iFax Insider's GuideOnline fax apps and fax API, with HIPAA plans and AI fax reading2.6 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what MetroFax’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. MetroFax is a trademark of its owner, and this guide is not made, paid for or approved by Consensus Cloud Solutions, Inc. Prices and plans change: check metrofax.com before you buy.