eFax vs MetroFax (2026): which should you pick?

Pick eFax if

• Fits if you fax within the US and Canada and want it all in your email
• Works for small medical offices that want a signed BAA on a plan bought online, which is Business

Look elsewhere if

• Skip it if you fax abroad on Personal, which covers pages to the US and Canada only
• Pricey if you need a signed BAA, which Personal lacks; Business is $33.33 a month billed yearly
• Not for you if you want a desktop app on a Mac, as the print-to-fax app is Windows only
• Watch out: extra pages are 10 cents on Personal and 7 cents on Business, and international rates vary by country
• Watch out: on Business, extra users are $10 a month and extra numbers $5, and the API needs Corporate, priced by sales

Pick MetroFax if

• Fits if you send and receive a few hundred pages a month, in uneven amounts
• Works for small offices where up to five people share one fax number by email

Look elsewhere if

• Skip it if you want time to try it, as the trial lasts 3 days
• Not for you if you need an API, a signed BAA or a desktop app, as none is on record
• Watch out: email faxing fails unless your sending address has SPF records set up
• Watch out: overage comes from a prepaid balance that tops up in $10 steps, and faxes outside the US and Canada cost extra
• Tight if you need more numbers, as extras, up to 10, are added by a specialist after sign-up, not online

eFax

• The Personal plan covers pages to the US and Canada only and does not include a signed BAA; Business does.
• Pages over the plan cost 10 cents each on Personal and 7 cents on Business, and international rates vary by country.
• Extra users on Business are $10 a month each and extra numbers $5 a month each.
• The desktop app is for Windows; no Mac app is listed.

MetroFax

• Pages over the plan come from a prepaid balance that tops up in $10 steps when it drops below $2.
• International faxes are charged at separate send rates; the free long-distance applies to the US and Canada only.
• Extra fax numbers, up to 10, are added by a MetroFax specialist after sign-up rather than online.
• Fax by email needs SPF records set up on the sending address, or the fax fails.

eFax

Email to fax

Send a fax by emailing the document to the recipient's number, and get incoming faxes in your inbox. Included on every plan.

Local, toll-free and ported numbers

Choose a local or toll-free number, or transfer the one you already have. Business adds extra numbers at $5 a month each.

Print-to-Fax desktop app

A free Windows 10 app sends faxes from the print menu of other programs, with up to 10 documents per fax and over 200 file types.

Mobile apps and e-signatures

iPhone and Android apps send and receive faxes, and you can sign a fax electronically before sending it.

Searchable fax storage

Every plan keeps sent and received faxes in online storage that can be searched later.

Corporate, API and healthcare tools

eFax Corporate adds a REST API and admin portal, and Consensus sells add-ons for Epic workflows, AI data extraction and FedRAMP-authorized government faxing.

MetroFax

Fax by email and Outlook

Attach a document to an email to send it as a fax, or send from Microsoft Outlook. Received faxes arrive as PDF or TIFF attachments.

Web and mobile apps

Send and receive in a browser after logging in, or from the iPhone and Android apps.

Dedicated or ported number

Every plan comes with a dedicated local or toll-free number, and you can port an existing number through the sales team.

Combined page allowance

Plan pages count both sent and received faxes in whatever mix you use, and long-distance faxes within the US and Canada carry no extra charge.

Retries and confirmations

A failed fax is retried up to five times, and an email confirms each sent or received fax.

Shared number for 5 addresses

Up to five email addresses can send and receive on one MetroFax number at no extra charge, and the MyAccount site lets you search, print and save every fax.

eFax

• Personal$15.83

  per month for 200 pages, billed annually ($18.99 billed monthly)

  One user and one fax number, pages to the US and Canada, 10 cents per extra page. First month $4.99 on monthly billing.

• Business$33.33

  per month for 500 pages, billed annually ($39.99 billed monthly)

  Five users and one number, pages to 51 countries, 7 cents per extra page and a signed BAA. First month $14.99 on monthly billing.

• CorporateCustom

  Plans built with sales, with the full eFax API, an admin portal, a dedicated account manager and HITRUST certification.

MetroFax

• Essential$9.96

  per month for 550 pages, billed annually ($11.95 billed monthly)

  550 pages a month, sent or received in any mix. $119.50 a year on annual billing, which the page says saves $23.

• Best Value$12.46

  per month for 1,050 pages, billed annually ($14.95 billed monthly)

  1,050 pages a month. The page labels this plan Best Value and gives it no other name. $149.50 a year on annual billing.

• Professional$31.63

  per month for 3,000 pages, billed annually ($37.95 billed monthly)

  3,000 pages a month. $379.50 a year on annual billing, which the page says saves $75.

eFax

• Annual discount

  Save up to 17% with annual billing

  eFax's pricing page lists Personal at $15.83 a month billed annually against $18.99 monthly, and Business at $33.33 against $39.99.

• Other savings

  Reduced first month on monthly plans

  The pricing page takes $14 off the first month of Personal ($4.99) and $25 off the first month of Business ($14.99) on monthly billing.

MetroFax

• Annual discount

  Save 17% with annual billing

  MetroFax's pricing page says annual plans save 17%: Essential is $119.50 a year against $11.95 a month on monthly billing.