eFax vs Documo (2026): which should you pick?

Pick eFax if

• Fits if you fax within the US and Canada and want it all in your email
• Works for small medical offices that want a signed BAA on a plan bought online, which is Business

Look elsewhere if

• Skip it if you fax abroad on Personal, which covers pages to the US and Canada only
• Pricey if you need a signed BAA, which Personal lacks; Business is $33.33 a month billed yearly
• Not for you if you want a desktop app on a Mac, as the print-to-fax app is Windows only
• Watch out: extra pages are 10 cents on Personal and 7 cents on Business, and international rates vary by country
• Watch out: on Business, extra users are $10 a month and extra numbers $5, and the API needs Corporate, priced by sales

Pick Documo if

• Fits if you run a clinic or practice and need a signed BAA on even the smallest plan
• Works for healthcare software teams building fax into their own product through an API

Look elsewhere if

• Pricey if you're one person, as Solo is $25 a month billed yearly for 300 pages, with 15 cents for each extra page
• Skip it if you want to fax from a phone or desktop app, as none is listed
• Watch out: faxes are kept for 1 year on Solo, Business and Enterprise
• Not for you if you want the API on Solo, as it starts on Business at $80 a month billed yearly
• Watch out: the AI add-on is priced per document by sales, and the FAQ gives Enterprise as $250 a month, not the $240 shown

eFax

• The Personal plan covers pages to the US and Canada only and does not include a signed BAA; Business does.
• Pages over the plan cost 10 cents each on Personal and 7 cents on Business, and international rates vary by country.
• Extra users on Business are $10 a month each and extra numbers $5 a month each.
• The desktop app is for Windows; no Mac app is listed.

Documo

• There are no mobile or desktop apps listed; faxing happens in the browser, by email, from a printer or through the API.
• Fax storage is kept for 1 year on the Solo, Business and Enterprise plans.
• AI document processing is billed per document as an add-on and priced through sales.
• Extra pages cost 7 to 15 cents depending on the plan, and extra users and numbers $3 a month each.

eFax

Email to fax

Send a fax by emailing the document to the recipient's number, and get incoming faxes in your inbox. Included on every plan.

Local, toll-free and ported numbers

Choose a local or toll-free number, or transfer the one you already have. Business adds extra numbers at $5 a month each.

Print-to-Fax desktop app

A free Windows 10 app sends faxes from the print menu of other programs, with up to 10 documents per fax and over 200 file types.

Mobile apps and e-signatures

iPhone and Android apps send and receive faxes, and you can sign a fax electronically before sending it.

Searchable fax storage

Every plan keeps sent and received faxes in online storage that can be searched later.

Corporate, API and healthcare tools

eFax Corporate adds a REST API and admin portal, and Consensus sells add-ons for Epic workflows, AI data extraction and FedRAMP-authorized government faxing.

Documo

Browser, email and print to fax

Send and receive from a browser or an email inbox, print documents straight to fax, and plug an analog fax machine into the service without a phone line.

Signed BAA on every plan

Documo says every plan is HIPAA compliant and that it signs a BAA at no extra charge, with SOC 2 Type II, audit logs and AES-256 encryption.

Cloud Fax API

A REST API with webhooks sends and receives faxes, generates cover pages and reports delivery status. API access is listed from the Business plan.

AI document processing

An add-on splits, classifies and reads incoming faxes, with a model trained on 20 common healthcare document types, and matches them to patient records.

Numbers and porting

Choose a local or toll-free number, or port an existing one into Documo.

E-signatures and Direct messaging

Sign documents within fax workflows, and add Direct Secure Messaging with an inbox as a paid add-on.

eFax

• Personal$15.83

  per month for 200 pages, billed annually ($18.99 billed monthly)

  One user and one fax number, pages to the US and Canada, 10 cents per extra page. First month $4.99 on monthly billing.

• Business$33.33

  per month for 500 pages, billed annually ($39.99 billed monthly)

  Five users and one number, pages to 51 countries, 7 cents per extra page and a signed BAA. First month $14.99 on monthly billing.

• CorporateCustom

  Plans built with sales, with the full eFax API, an admin portal, a dedicated account manager and HITRUST certification.

Documo

• Solo Cloud Fax$25

  per month for 300 pages, billed annually

  One user and one fax number, 15 cents per extra page, $3 a month per extra user or number. The page shows no monthly-billed price.

• Business Cloud Fax$80

  per month for 1,500 pages, billed annually ($100 billed monthly)

  10 users, 5 fax numbers and API access, with 9 cents per extra page.

• Enterprise Cloud Fax$240

  per month for 6,000 pages, billed annually ($300 billed monthly)

  50 users, 10 fax numbers, single sign-on and API access, with 7 cents per extra page. The pricing FAQ gives $250 a month instead.

• Custom PlatformCustom

  Unlimited users and numbers, AI document classification and extraction, EHR integrations and an account manager, priced with sales.

eFax

• Annual discount

  Save up to 17% with annual billing

  eFax's pricing page lists Personal at $15.83 a month billed annually against $18.99 monthly, and Business at $33.33 against $39.99.

• Other savings

  Reduced first month on monthly plans

  The pricing page takes $14 off the first month of Personal ($4.99) and $25 off the first month of Business ($14.99) on monthly billing.

Documo

• Annual discount

  Save 20% with yearly billing

  Documo's pricing page says yearly billing saves 20%: $240 a year on Business Cloud Fax and $720 a year on Enterprise Cloud Fax.