The NinjaOne Insider’s Guide
Everything we know about NinjaOne in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
NinjaOne
The Insider’s Guide
Endpoint management platform with built-in remote access
Every plan, grade, refund rule and rival among remote desktop apps, read from NinjaOne’s own pages.
Made by NinjaOne · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from NinjaOne’s own pages, its app-store listings and our grades. Every fact in it is on NinjaOne’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.4
GPA, above 35 of the 85 other remote desktop apps we grade
NinjaOne is a cloud-based endpoint management platform for IT teams and managed service providers. It combines device monitoring, patching and automation with remote access tools, and sells related products such as backup and mobile device management. It is priced per device and quoted through sales, with a published range and a 14-day free trial.
To get you started, here are 9 things to know about NinjaOne, taken from its own pages and our grades.
It's built for IT teams and managed providers, not a single person's remote access.
- 1
Best for managing and fixing company computers from one console
NinjaOne is an endpoint management platform with remote access, monitoring, patching and automation, priced per endpoint by quote.
- 2
Paid plans start at $1.50 a month
As its pricing page puts it: $1.50 to $3.75 per endpoint / month, by volume; quote required.
- 3
You can try it first
14-day free trial.
- 4
It runs on 4 platforms
Web, Windows, macOS and Linux.
- 5
Remote access
The RMM page says technicians can take direct control of managed endpoints with one of four NinjaOne remote access solutions.
- 6
Monitoring and patching
Devices are monitored in real time with alerts, and Windows, macOS and Linux patching covers over 200 third-party applications.
- 7
Automation and auto-remediation
Condition-based scripts can fix stopped services, missed reboots and missing applications, and endpoint tasks such as app installs can be automated.
- 8
A 2.4 GPA, above 35 of 85
That is against the other remote desktop apps we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace NinjaOne you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.
NinjaOne at a glance
- Pricing
- Free trial, from $1.50 to $3.75 per endpoint / month, by volume; quote required
- Free plan
- No
- Free trial
- 14-day free trial.
- Runs on
- Web, macOS, Windows, Linux
- Made by
- NinjaOne
- Category
- Remote Desktop
- Our grade
- 2.4 GPA, fair
The report card
Best for managing and fixing company computers from one console
NinjaOne is an endpoint management platform with remote access, monitoring, patching and automation, priced per endpoint by quote. The page gives about $3.75 per endpoint a month at 50 or fewer, falling to $1.50 at 10,000. It's built for IT teams and managed providers, not a single person's remote access.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | About $3.75 per endpoint a month at 50 or fewer endpoints, by quote. That's roughly $187 a month for a 50-device office, and full pricing isn't published. |
| Free plan and trial | C | A 14-day free trial, with no free plan after it. The pages read don't say whether a card is needed. |
| Features | B | Remote access, monitoring, patching, automation, auto-remediation, Katana AI and a self-service portal with a mobile app. Nothing in the listing is missing for managing devices. |
| Ease of use | C | No rating on record. Agents go on every endpoint, and policies and automation take setup. |
| Platforms and integrations | B | Web, Windows, Mac and Linux, with CrowdStrike, Microsoft Intune, SentinelOne and ServiceNow links. No phone platforms are listed. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who NinjaOne is for
- Fits if you manage a fleet of company computers and need patching and remote access together
- Works for managed service providers
Who it is not for
- Skip it if you want one person's remote desktop, as it's priced and built per endpoint
- Watch out: full pricing isn't published and the range depends on region and products bought
- Tight if you need month-to-month billing, as it's available case by case
- Pricey if you add backup or mobile device management, as those are separate products on the quote form
Good to know
Good for
- Managed service providers supporting many client devices
- IT teams that want remote access plus patching and monitoring
- Organizations needing HIPAA or FedRAMP-aligned tooling
Worth knowing
- Full pricing is not published; the page gives a range and asks for a quote.
- The stated range applies to the commercial, non-FedRAMP instance and varies by region and products purchased.
- Month-to-month billing is available case by case, and non-promotional partners cancel with 60 days' notice.
- Backup, mobile device management and remote access are listed as separate products of interest on the quote form.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$1.50
A month to start
NinjaOne is a paid product with a free trial, starting at $1.50 to $3.75 per endpoint / month, by volume; quote required.
The pages read don't say whether a card is needed.
Per-device pricing
Custom
Tiered by endpoint count: about $3.75 per endpoint a month at 50 or fewer, falling to $1.50 at 10,000, by quote.
Trying it first
14-day free trial.
Read from ninjaone.com on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
4
Places it runs: Web, macOS, Windows and Linux
Endpoint management platform with built-in remote access. Here is what it does, as its own site describes it, and what it covers: AI features, workflow automation, remote desktop.
Remote access, monitoring, patching, automation, auto-remediation, Katana AI and a self-service portal with a mobile app.
- Remote access
- The RMM page says technicians can take direct control of managed endpoints with one of four NinjaOne remote access solutions.
- Monitoring and patching
- Devices are monitored in real time with alerts, and Windows, macOS and Linux patching covers over 200 third-party applications.
- Automation and auto-remediation
- Condition-based scripts can fix stopped services, missed reboots and missing applications, and endpoint tasks such as app installs can be automated.
- Katana AI
- Katana AI summarizes device health and alerts across client environments and recommends scripts and next steps.
- Self-service portal and mobile app
- End users get a self-service portal for remote access and tickets, and technicians have a mobile app for client devices.
Where it runs
- Web
- macOS
- Windows
- Linux
What it works with
- CrowdStrike
- Microsoft Intune
- SentinelOne
- ServiceNow
NinjaOne is made by NinjaOne.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
35/85
Other remote desktop apps it is graded above
NinjaOne's GPA of 2.4 is higher than 35 of the 85 other remote desktop apps we grade, and level with 13.
It stands best on features (B, above 55 of 85) and worst on value for money (C, above 7).
Its paid plans start at $1.50 a month, against a middle price of $8.33 for the category: 3 of the 44 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Each grade against the category
Every bar is all 86 remote desktop apps we grade, cut by the letter each got. NinjaOne’s own letter is outlined.
- CValue for moneyAbove 7 of 85
- CFree plan and trialAbove 19 of 85
- BFeaturesAbove 55 of 85
- CEase of useAbove 10 of 85
- BPlatforms and integrationsAbove 28 of 85
Price against what you get
Each dot is one of 59 remote desktop apps. Further left costs less; higher up scores better on features, ease of use and platforms. NinjaOne is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace NinjaOne you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.
It costs $18 a year.
What you could not
- A fast, secure link to another computer through any network.
- Connections to other products, each kept working as those products change.
- Apps for macOS, Windows and Linux that stay in step with each other.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. NinjaOne’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
ScreenConnect, LogMeIn Resolve, BeyondTrust Remote Support, MeshCentral and Splashtop
The 5 tools NinjaOne is most often weighed against, with where each one differs from it.
- 2.2GPA
ScreenConnect
Free trial · from $30/mo
Remote support for IT teams and MSPs, priced per concurrent technician.
- Only NinjaOne lists a web app.
- Only ScreenConnect lists iOS and Android apps.
- ScreenConnect is self-hostable, according to its own site.
- 2.2GPA
LogMeIn Resolve
Free plan · from $23/mo
Remote support and device management for IT teams, by endpoint.
- LogMeIn Resolve has a free plan. NinjaOne does not, though it has a free trial.
- Only NinjaOne lists a Linux app.
- Only LogMeIn Resolve lists iOS and Android apps.
- 2.2GPA
BeyondTrust Remote Support
Paid
Enterprise remote support for IT service desks, licensed by seat.
- Only NinjaOne lists a Windows app.
- Only BeyondTrust Remote Support lists iOS and Android apps.
- NinjaOne also covers workflow automation.
- 2.2GPA
MeshCentral
Free
Self-hosted open-source remote device management site.
- MeshCentral has a free plan. NinjaOne does not, though it has a free trial.
- MeshCentral is open source and self-hostable, according to its own site.
- NinjaOne also covers workflow automation.
- 2.8GPA
Splashtop
Free plan · from $23.99/yr
Remote access to your own computers, plus separate IT support plans.
- Splashtop has a free plan. NinjaOne does not, though it has a free trial.
- Only NinjaOne lists a web app.
- Only Splashtop lists iOS and Android apps.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is NinjaOne free?
No, NinjaOne is a paid product, but you can try it first. 14-day free trial.
How much does NinjaOne cost?
NinjaOne lists one plan. Per-device pricing: custom pricing.
What platforms does NinjaOne work on?
NinjaOne is available on Web, Windows, macOS and Linux.
Does NinjaOne have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. NinjaOne is listed for Web, Windows, macOS and Linux.
Does NinjaOne have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. NinjaOne is listed for Web, Windows, macOS and Linux.
Is NinjaOne open source?
NinjaOne is not described as open source on its own site, as read on Nov 12, 2026.
What does NinjaOne integrate with?
NinjaOne's listing names CrowdStrike, Microsoft Intune, SentinelOne and ServiceNow.
Who makes NinjaOne?
NinjaOne is made by a company of the same name.
What are the alternatives to NinjaOne?
The closest alternatives to NinjaOne in our directory are ScreenConnect, LogMeIn Resolve, BeyondTrust Remote Support, MeshCentral and Splashtop.
How does NinjaOne compare with other remote desktop apps?
NinjaOne's GPA of 2.4 is higher than 35 of the 85 other remote desktop apps we grade, and level with 13.
Is NinjaOne good value for money?
ToolGPA grades NinjaOne C for value for money. Its paid plans start at $1.50 a month, against a middle price of $8.33 for the category: 3 of the 44 others that charge start lower.
Could I make my own version of NinjaOne?
To replace NinjaOne you would be making a fast, secure link to another computer through any network.
Where this guide comes from
The prices, plans, platforms and features were read from NinjaOne’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from NinjaOne's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by NinjaOne. Prices change, so check ninjaone.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- NinjaOne, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/ninjaone
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "NinjaOne: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/ninjaone
Know someone choosing between remote desktop apps?
Send them this guide: toolgpa.com/tools/ninjaone/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded remote desktop apps after NinjaOne, each with an Insider's Guide of its own.
- Remote Desktop Insider's GuideEvery one of the 86 remote desktop apps we grade, compared
- Chrome Remote Desktop Insider's GuideGoogle's free remote access to your own computers from a browser3.2 GPA
- DWService Insider's GuideFree browser-based remote access to computers via an agent3.2 GPA
- HopToDesk Insider's GuideFree open-source remote desktop with a paid device dashboard3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what NinjaOne’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. NinjaOne is a trademark of its owner, and this guide is not made, paid for or approved by NinjaOne. Prices and plans change: check ninjaone.com before you buy.