BeyondTrust Remote Support vs NinjaOne (2026): which should you pick?

Pick BeyondTrust Remote Support if

• Fits if you run a help desk with several representatives and need session control
• Makes sense if you need cloud or on-premises appliance deployment

Look elsewhere if

• Skip it if you want a price on the page, because none is published
• Not for you if you need a free plan or trial, as none is on record
• Tight if you have many representatives, since a licence covers one signed-in representative at a time
• Watch out: extended availability mode, for sharing sessions outside the console, uses an extra licence

Pick NinjaOne if

• Fits if you manage a fleet of company computers and need patching and remote access together
• Works for managed service providers

Look elsewhere if

• Skip it if you want one person's remote desktop, as it's priced and built per endpoint
• Watch out: full pricing isn't published and the range depends on region and products bought
• Tight if you need month-to-month billing, as it's available case by case
• Pricey if you add backup or mobile device management, as those are separate products on the quote form

BeyondTrust Remote Support

• BeyondTrust's website blocked automated readers, so no prices could be read; its documentation points buyers to sales for additional licenses.
• Support licenses are by concurrent users: any number of accounts can exist, but only as many representatives as licenses bought can be signed in to the console at once.
• Extended availability mode, which lets a representative share sessions outside the console, uses an extra license.
• The supported-platforms page I could read lists macOS, Linux, iOS and Android; Windows details were not in the readable text.

NinjaOne

• Full pricing is not published; the page gives a range and asks for a quote.
• The stated range applies to the commercial, non-FedRAMP instance and varies by region and products purchased.
• Month-to-month billing is available case by case, and non-promotional partners cancel with 60 days' notice.
• Backup, mobile device management and remote access are listed as separate products of interest on the quote form.

BeyondTrust Remote Support

Remote control of computers and mobile devices

Representatives connect to and control remote systems to troubleshoot, from a desktop console or a web console that needs no installation.

Chat support and skills-based routing

The documentation lists chat support and routing of requests by representative skills among the features of the cloud service.

Role-based access and session monitoring

Role-based controls, session monitoring and multi-factor authentication are described as the security layer around remote sessions.

ITSM integration and reporting

The cloud service documentation mentions ITSM integration, embeddable support components and reporting.

Cloud or appliance deployment

Available as a single-tenant cloud service hosted on AWS with a stated 99.9% monthly availability SLA, or on a B Series or virtual appliance.

Supported clients

The platform documentation covers macOS, Linux desktop and server, iOS and Android, with the customer client, jump client and representative console listed per version.

NinjaOne

Remote access

The RMM page says technicians can take direct control of managed endpoints with one of four NinjaOne remote access solutions.

Monitoring and patching

Devices are monitored in real time with alerts, and Windows, macOS and Linux patching covers over 200 third-party applications.

Automation and auto-remediation

Condition-based scripts can fix stopped services, missed reboots and missing applications, and endpoint tasks such as app installs can be automated.

Katana AI

Katana AI summarizes device health and alerts across client environments and recommends scripts and next steps.

Self-service portal and mobile app

End users get a self-service portal for remote access and tickets, and technicians have a mobile app for client devices.

BeyondTrust Remote Support

Pricing could not be confirmed. See beyondtrust.com.

NinjaOne

• Per-device pricingCustom

  Tiered by endpoint count: about $3.75 per endpoint a month at 50 or fewer, falling to $1.50 at 10,000, by quote.