BeyondTrust Remote Support vs LogMeIn Resolve (2026): which should you pick?

Pick BeyondTrust Remote Support if

• Fits if you run a help desk with several representatives and need session control
• Makes sense if you need cloud or on-premises appliance deployment

Look elsewhere if

• Skip it if you want a price on the page, because none is published
• Not for you if you need a free plan or trial, as none is on record
• Tight if you have many representatives, since a licence covers one signed-in representative at a time
• Watch out: extended availability mode, for sharing sessions outside the console, uses an extra licence

Pick LogMeIn Resolve if

• Fits if you want remote access, patching and tickets from one vendor
• Works for small IT teams with Windows, Mac and Android machines and several technicians sharing them

Look elsewhere if

• Skip it if you look after Linux machines, as there's no Linux support on record
• Pricey if you mostly help people on demand, an add-on on Starter and included from Advanced at $63 a month
• Too light for supporting iPhones, iPads or Chromebooks, which are view-only
• Tight if you have only a handful of machines, since every paid plan starts at 25 endpoints
• Watch out: the Free plan's limits aren't listed, and the trial asks for a business email

BeyondTrust Remote Support

• BeyondTrust's website blocked automated readers, so no prices could be read; its documentation points buyers to sales for additional licenses.
• Support licenses are by concurrent users: any number of accounts can exist, but only as many representatives as licenses bought can be signed in to the console at once.
• Extended availability mode, which lets a representative share sessions outside the console, uses an extra license.
• The supported-platforms page I could read lists macOS, Linux, iOS and Android; Windows details were not in the readable text.

LogMeIn Resolve

• Every paid plan starts at a minimum of 25 endpoints; each endpoint is $0.92 to $3.00 a month on annual billing, depending on the plan.
• Starter does not include a remote support licence for helping people on demand; it is an add-on.
• iPhone, iPad and Chromebook support is view-only; full control is for Windows, Mac and Android.
• The product has been renamed from GoTo Resolve to LogMeIn Resolve and now sits on logmein.com.

BeyondTrust Remote Support

Remote control of computers and mobile devices

Representatives connect to and control remote systems to troubleshoot, from a desktop console or a web console that needs no installation.

Chat support and skills-based routing

The documentation lists chat support and routing of requests by representative skills among the features of the cloud service.

Role-based access and session monitoring

Role-based controls, session monitoring and multi-factor authentication are described as the security layer around remote sessions.

ITSM integration and reporting

The cloud service documentation mentions ITSM integration, embeddable support components and reporting.

Cloud or appliance deployment

Available as a single-tenant cloud service hosted on AWS with a stated 99.9% monthly availability SLA, or on a B Series or virtual appliance.

Supported clients

The platform documentation covers macOS, Linux desktop and server, iOS and Android, with the customer client, jump client and representative console listed per version.

LogMeIn Resolve

Unattended remote access

Reach managed computers without anyone present, with file transfer, admin mode, session recording, in-session VoIP and several technicians in one session.

Instant remote support

Remote support agents can start clientless sessions on any computer: control of Windows and Mac and Android devices, and view-only on iOS and Chromebooks.

Monitoring and patching

Advanced adds performance monitoring, alerts, custom script alerts, remote execution and Windows updates; Complete adds application patching and policies.

Built-in ticketing

Incident management, an end-user portal, a Microsoft Teams integration, custom fields and a custom help desk domain, linked to remote support.

AI credits

Each endpoint brings one AI credit a month for features such as Dynamic Insights reports from plain-language prompts and the Virtual Technician.

Security add-ons

Optional endpoint protection powered by Bitdefender, backup and disaster recovery powered by Acronis, and camera share for support beyond the screen.

BeyondTrust Remote Support

Pricing could not be confirmed. See beyondtrust.com.

LogMeIn Resolve

• Free$0

  What an account keeps after the trial if no paid plan is bought. LogMeIn does not list its limits on the pricing page.

• Starter$23

  per month for 25 endpoints, billed annually ($29 billed monthly)

  Unattended access to managed Windows, Mac and Android devices, terminal, background file manager and screen blanking. $276 a year; remote support is an add-on.

• Advanced$63

  per month for 25 endpoints, billed annually ($78 billed monthly)

  Adds monitoring and alerts, Windows patching, ticketing, remote execution and one remote support licence. $749 a year.

• Complete$75

  per month for 25 endpoints, billed annually ($94 billed monthly)

  Adds mobile device management, application patching, patch policies, self-healing alerts and problem management. $899 a year.

BeyondTrust Remote Support

No public discounts listed.

LogMeIn Resolve

• Annual discount

  Annual billing saves about 20%

  The pricing page shows savings of about 20% on annual billing: Starter is $23 a month billed annually against $29 billed monthly.