LogMeIn Resolve vs TeamViewer
We give LogMeIn Resolve a 2.2 GPA and TeamViewer a 2.6, out of 4.0. LogMeIn Resolve grades higher on value for money. TeamViewer grades higher on the free plan, ease of use and platforms. They get the same grade on features.
Price, platforms and features side by side. The table says where each price was read and when.
LogMeIn Resolve
Remote support and device management for IT teams, by endpoint
TeamViewer
Remote access and IT support, free for personal use only
How we grade them
| 2.2GPALogMeIn ResolveFair | 2.6GPATeamViewerGood | |
|---|---|---|
| Value for money | CStarter is $23 a month for 25 endpoints billed annually, with unlimited users, so one technician looking after a small office pays about what Splashtop charges and more than Zoho Assist for the same job. The catch: on-demand help isn't in Starter, and the first plan with it is Advanced at $63. | D$619.99 a year for Business, one licensed user and up to 200 managed devices, is the only dollar price on record: it's the in-app purchase on the US App Store. For one technician doing the same job, Zoho Assist, Splashtop and LogMeIn Resolve's Starter all cost less. Its other plans couldn't be read in dollars. |
| Free plan and trial | CA Free plan exists, as the trial falls back to it, but LogMeIn doesn't list its limits. The 14-day trial of Advanced needs no card, though it asks for a business email. | BFree for personal use, with no cap on record for helping friends and family or reaching your own computers, phones and tablets. That's a plan one person can live on. Any work use needs a licence, which you can trial for 14 days. |
| Features | CUnattended access, on-demand support, monitoring, Windows patching and built-in ticketing, with mobile device management on Complete. The gaps it lists itself: iPhones, iPads and Chromebooks are view-only, and Starter has no remote support licence. | CAttended and unattended access, file transfer, remote printing, Wake-on-LAN, black screen, session recording and AI summaries. The gaps it lists itself: phones and tablets need a paid add-on, iPhones and iPads only share their screen, and Business allows one connection at a time. |
| Ease of use | CNo App Store rating on record. Monitoring, alerts, patch policies and ticketing are all things to set up, and every plan starts at 25 endpoints, so expect some learning before it pays off. | B4.67 from 44,790 App Store ratings, just short of our A line. The person at the other end accepts and you're in, so there's not much to learn. |
| Platforms and integrations | BWeb, Windows, Mac, iPhone and Android, with Microsoft Teams and Active Directory, and Bitdefender and Acronis sold as add-ons. There's no Linux and no API on record, which keeps it at B. | AWeb, Windows, Mac, Linux, iPhone and Android, with an API and connections to Intune, ServiceNow, Jira, Salesforce, Zendesk, Microsoft Teams and Google Meet. That's everything we look for. |
| Best for | remote access, patching and tickets in one | helping family for free, or paid IT support |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: LogMeIn Resolve and TeamViewer. How we grade
Price against what you get
LogMeIn Resolve starts at $23 a month and scores 2.3 out of 4 on features, ease of use and platforms. TeamViewer starts at $51.67 a month when paid by the year and scores 3.0.
TeamViewer scores higher, and starts $28.67 a month higher: the question is whether the extra is worth that to you. Of the other remote desktop apps on the chart, 6 score higher than LogMeIn Resolve for less, and 2 score higher than TeamViewer for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- LogMeIn Resolve starts at $23 per month for 25 endpoints, billed annually ($29 billed monthly). TeamViewer starts at $619.99 per year (Business, as an in-app purchase on the US App Store).
- Only TeamViewer lists a Linux app.
- TeamViewer is end-to-end encrypted, according to its own site.
- LogMeIn Resolve also covers help desk.
At a glance
| LogMeIn Resolve | TeamViewer | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $23 per month for 25 endpoints, billed annually ($29 billed monthly) | $619.99 per year (Business, as an in-app purchase on the US App Store) |
| Free plan | A Free plan exists: the 14-day trial falls back to it if you do not subscribe. Its limits are not stated on the pricing page. | Free for personal use only: helping friends and family and reaching your own devices. Commercial use needs a paid licence. |
| Free trial | 14-day free trial of the Advanced tier, no credit card required; business email needed | 14-day trial of a commercial plan |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | GoTo | TeamViewer Germany GmbH |
| Price read from | logmein.com | apps.apple.com |
| Checked | Oct 18, 2026 | Oct 18, 2026 |
Who each one suits
LogMeIn Resolve
- Small IT departments that want remote access, patching and tickets in one tool
- Help desks supporting staff on Windows, Mac and Android devices
- Organizations replacing several separate IT tools with one per-endpoint plan
TeamViewer
- Helping friends and family with computer problems at no cost
- IT staff and help desks supporting employees' or customers' computers
- Small businesses that need unattended access to up to 200 devices
- Organizations that connect remote support to ServiceNow, Jira or Intune
Worth knowing
LogMeIn Resolve
- Every paid plan starts at a minimum of 25 endpoints; each endpoint is $0.92 to $3.00 a month on annual billing, depending on the plan.
- Starter does not include a remote support licence for helping people on demand; it is an add-on.
- iPhone, iPad and Chromebook support is view-only; full control is for Windows, Mac and Android.
- The product has been renamed from GoTo Resolve to LogMeIn Resolve and now sits on logmein.com.
TeamViewer
- TeamViewer's website shows prices by visitor location and could not be read in US dollars; Remote Access, Premium and Corporate prices are missing here.
- The free version is for personal use only; any business or work use needs a paid licence, which TeamViewer offers to trial for 14 days.
- Licences are billed yearly and cap the number of managed devices and simultaneous connections, e.g. one connection at a time on Business.
- Supporting phones and tablets is a paid add-on; for iPhones and iPads it is screen sharing rather than control.
Key features
LogMeIn Resolve
- Unattended remote access
- Reach managed computers without anyone present, with file transfer, admin mode, session recording, in-session VoIP and several technicians in one session.
- Instant remote support
- Remote support agents can start clientless sessions on any computer: control of Windows and Mac and Android devices, and view-only on iOS and Chromebooks.
- Monitoring and patching
- Advanced adds performance monitoring, alerts, custom script alerts, remote execution and Windows updates; Complete adds application patching and policies.
- Built-in ticketing
- Incident management, an end-user portal, a Microsoft Teams integration, custom fields and a custom help desk domain, linked to remote support.
- AI credits
- Each endpoint brings one AI credit a month for features such as Dynamic Insights reports from plain-language prompts and the Virtual Technician.
- Security add-ons
- Optional endpoint protection powered by Bitdefender, backup and disaster recovery powered by Acronis, and camera share for support beyond the screen.
TeamViewer
- Attended and unattended access
- Connect to any number of devices when someone at the other end accepts, or to a set number of managed devices without anyone present, depending on the licence.
- File transfer and remote printing
- Send and queue files between devices and print documents from the remote computer to your local printer.
- Wake-on-LAN and black screen
- Power on a remote computer, block local keyboard and mouse input, and black out its screen while you work on it.
- Session recording and switch sides
- Record and replay sessions, and swap who controls whom during a session. Custom branding of support sessions comes with paid licences.
- TeamViewer AI
- Business includes 25 AI credits a month, one per support session, for AI-guided troubleshooting and written session summaries.
- Mobile device support add-on
- An add-on to reach and support Android devices and share the screen of iPhones and iPads, alongside desktop-to-desktop connections.
Plans
LogMeIn Resolve
Free$0
What an account keeps after the trial if no paid plan is bought. LogMeIn does not list its limits on the pricing page.
Starter$23
per month for 25 endpoints, billed annually ($29 billed monthly)
Unattended access to managed Windows, Mac and Android devices, terminal, background file manager and screen blanking. $276 a year; remote support is an add-on.
Advanced$63
per month for 25 endpoints, billed annually ($78 billed monthly)
Adds monitoring and alerts, Windows patching, ticketing, remote execution and one remote support licence. $749 a year.
Complete$75
per month for 25 endpoints, billed annually ($94 billed monthly)
Adds mobile device management, application patching, patch policies, self-healing alerts and problem management. $899 a year.
TeamViewer
Free (personal use)$0
For non-commercial use only: remote help for friends and family and access to your own computers, phones and tablets.
Business$619.99
per year, as an in-app purchase in the iOS app
One licensed user, one connection at a time and up to 200 managed devices, with 25 AI credits a month. Price read on the US App Store.
Ways to pay less
LogMeIn Resolve
- Annual discount
Annual billing saves about 20%
The pricing page shows savings of about 20% on annual billing: Starter is $23 a month billed annually against $29 billed monthly.
TeamViewer
- Nonprofit
30% off for nonprofits and education
Registered nonprofit and educational organizations that apply through TeamViewer's form get a 30% discount.
