Zoho Assist
Remote support and unattended access for help desks and IT teams
Our verdict
Second of our top three remote desktop apps
For: Small help desks and IT teams supporting others
Zoho Assist is built for helping other people: a technician joins a customer's computer from an invitation or reaches office machines unattended, and sessions can start from Zendesk, ServiceNow, Freshservice or Jira tickets. The free plan covers 1 technician, 5 unattended computers and one session at a time, with no limit on session length. Remote Support Standard is $10 per technician a month, billed annually. It is second because it is a help desk tool: unattended computers are a separate plan at $10 per 25, file transfer needs paying, and supporting phones starts on Professional at $15. Its iPhone and iPad app averages 4.7 from about 900 ratings.
See all three and how we rankZoho Assist report card
Very good · out of 4.0 · graded Oct 18, 2026
Best for remote support for small help desks
Zoho Assist is a solid help desk tool with a free plan a one-person IT shop could live on: one technician, five unattended computers, no time limit. Paid plans start at $10 per technician a month billed annually. The catch is that support sessions and unattended computers are sold separately, so many teams pay twice.
Who Zoho Assist is for
- Great if you're a one-person IT shop looking after a handful of machines for free
- Handy when support requests already arrive as Zendesk, Freshdesk or Jira tickets
- Good for teams that want their own branding on support sessions
Who Zoho Assist is not for
- Pricey if you need both support and unattended access, as each is a separate plan
- Tight if you stay free and need file transfer, which needs a paid plan
- Skip it if session recording is a must on a budget, as it isn't in the Standard plans
Why Zoho Assist gets a 3.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyRemote Support Standard is $10 per technician a month billed annually, and unattended computers are a separate $10 per 25, so a technician doing both pays $20. For the same job that's below ScreenConnect, TeamViewer and LogMeIn Resolve, but above Getscreen.me.
- BFree plan and trialA free plan you can actually use: 1 technician, 5 unattended computers and no limit on session length, for personal or small business use. It's one session at a time, and file transfer and screen blanking need paying. Paid plans have a 15-day trial with no card.
- BFeaturesOn-demand sessions with chat, voice and video, unattended access with bulk deployment and Wake-on-LAN, recording, branding, a customer widget and Zia AI. Nothing in the listing is missing from the job; recording and remote printing just aren't in Standard.
- BEase of use4.73 from 909 App Store ratings, a fine score that misses our A only on the number of ratings. Customers join from an invitation, so there's little to set up on their side.
- APlatforms and integrationsWeb, Windows, Mac, Linux, iPhone and Android, starting sessions from Zendesk, ServiceNow, Freshservice, Freshdesk and Jira tickets, with webhooks and Zapier on higher plans.
What these grades rest on. Graded from this listing, whose facts were read from Zoho's own pages on 18 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. How we review and grade.
Make Zoho Assist? Put this grade on your site
Paste this where you want the badge. It links here and follows the grade if it changes. About badges
<a href="https://toolgpa.com/tools/zoho-assist#review"><img src="https://toolgpa.com/badge/zoho-assist.svg" alt="Zoho Assist: 3.0 GPA on ToolGPA" width="196" height="56"></a>Where Zoho Assist stands among remote desktop apps
Zoho Assist's GPA of 3.0 is higher than 12 of the 15 other remote desktop apps we grade, and level with 1.
It stands best on platforms and integrations (A, above 13 of 15) and worst on value for money (C, above 2).
Its paid plans start at $10 a month, against a middle price of $10 for the category: 5 of the 10 others that charge start lower.
On features, ease of use and platforms it scores 3.3 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Each grade against the category
Every bar is all 16 remote desktop apps we grade, cut by the letter each got. Zoho Assist’s own letter is outlined.
- CValue for moneyAbove 2 of 15, level with 9
- BFree plan and trialAbove 9 of 15, level with 4
- BFeaturesAbove 12 of 15, level with 3
- BEase of useAbove 5 of 15, level with 9
- APlatforms and integrationsAbove 13 of 15, level with 2
Price against what you get
Each dot is one of 12 remote desktop apps. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Zoho Assist, or make your own?
Keep it
To replace Zoho Assist you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 3.0 is higher than 12 of the 15 other remote desktop apps we grade. It costs $120 a year.
What you could not
- A fast, secure link to another computer through any network.
- Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
- It plugs into other products, Zendesk, ServiceNow and Freshservice among them.
- AI features, unless you pay a model provider for each request yourself.
- Hooks into the device itself: widgets.
- What a company asks for before it lets staff use something: roles and permissions.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Zoho Assist’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Zoho Assist?
Zoho Assist is remote support software from Zoho, mainly for IT and help desk support of other people's computers. It is sold as two lines: Remote Support, priced per technician for on-demand sessions with customers, and Unattended Access, priced per 25 computers for machines you manage without anyone present. A free plan covers one technician and five unattended computers on Windows, Mac, Linux and Chromebook.
Zoho Assist has a free plan. Paid plans start at $10 per technician / month, billed annually ($12 billed monthly). See every plan
Good for
- Customer support teams helping users over the phone or chat
- IT teams managing a fleet of office computers without anyone present
- Small businesses that need one technician and a few machines at no cost
- Teams already working in Zendesk, Freshservice or Jira
Worth knowing
- Remote Support and Unattended Access are sold separately, one per technician and one per 25 computers, so many teams need both.
- The free plan allows one concurrent session and leaves out file transfer and screen blanking.
- A session-based Corporate plan lists $75 a month for 50 technicians, 2 concurrent sessions and 1,000 managed devices; larger concurrent plans are quoted.
- Session recording and remote printing are not in the Standard plans.
Key features
- On-demand remote support
- Start a session with a customer's computer through an invitation, with chat, voice and video chat, file transfer, and session transfer to another technician.
- Unattended access
- Deploy the agent to many computers at once, group them, set permissions and reach them without anyone present, including Wake-on-LAN and power options.
- Help desk integrations
- Start sessions from tickets in Zendesk, ServiceNow, Freshservice, Freshdesk and Jira, with webhooks and Zapier on higher plans.
- Session recording and audit
- Record sessions, keep an advanced session audit and send scheduled reports on Enterprise and Unattended Access Professional.
- Rebranding and customer widget
- Put your own branding and domain on the support experience, and embed a widget so customers can ask for a session from your site.
- Zia AI
- The top Remote Support plan, Unattended Access Professional and the Corporate plan include Zoho's Zia AI features.
Zoho Assist pricing
- Starts at
- $10 per technician / month, billed annually ($12 billed monthly)
- Free plan
- 1 remote support technician, 5 unattended computers and 1 concurrent session, with no limit on session length. File transfer, screen blanking and reboot-and-reconnect need a paid plan.
- Free trial
- 15-day free trial, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | One technician, 5 unattended computers and 1 concurrent session, on Windows, Mac, Linux and Chromebook, for personal and small business use. |
| Remote Support Standard | $10per technician / month, billed annually ($12 billed monthly) | Unlimited on-demand sessions per technician, 2 concurrent sessions, file transfer, session transfer, voice chat and help desk integrations. |
| Remote Support Professional | $15per technician / month, billed annually ($18 billed monthly) | Adds support for mobile devices, scheduled sessions, rebranding, session notes and audit, and 4 concurrent sessions. |
| Remote Support Enterprise | $24per technician / month, billed annually ($28 billed monthly) | Adds session recording, remote printing and scripts, video chat, a service queue, customer widget, webhooks, Zapier and 6 concurrent sessions. |
| Unattended Access Standard | $10per 25 computers / month, billed annually ($12 billed monthly) | Unlimited technicians reaching your configured computers, with grouping, bulk deployment, Wake-on-LAN, file transfer and power options. |
| Unattended Access Professional | $15per 25 computers / month, billed annually ($18 billed monthly) | Adds session recording, remote print and scripts, rebranding, mobile and IoT device support, a credential manager and virtual monitors. |
Read from zoho.com on Oct 18, 2026. Prices change, so confirm with Zoho Assist before you buy.
Ways to pay less
- Annual discountYearly billing saves more than 15%
The pricing page says yearly billing saves more than 15%: Remote Support Standard is $10 a month billed annually against $12 billed monthly.
Stated on zoho.com - Other savingsVolume discounts for larger teams
Zoho Assist offers volume discounts on both yearly and monthly billing as a team grows, arranged through its volume discount page.
Stated on zoho.com
How people rate the Zoho Assist app
4.7
out of 5 for the iPhone and iPad app
- 5 stars88%
- 4 stars6%
- 3 stars2%
- 2 stars<1%
- 1 star4%
909 ratings on the App Store in the United States, read Oct 18, 2026. It rates the app, not everything the product does. See the listing
Works with
- Zendesk
- ServiceNow
- Freshservice
- Freshdesk
- Jira
- Zapier
- Google Contacts
Zoho Assist alternatives
- Zoho Assist vs LogMeIn Resolve
Free plan · from $23/mo
- Zoho Assist vs ScreenConnect
Free trial · from $30/mo
- Zoho Assist vs TeamViewer
Free plan · from $619.99/yr
- Zoho Assist vs Splashtop
Free plan · from $23.99/yr
- Zoho Assist vs Getscreen.me
Free plan · from $4.17/mo
Common questions
Is Zoho Assist free?
Zoho Assist has a free plan. 1 remote support technician, 5 unattended computers and 1 concurrent session, with no limit on session length. File transfer, screen blanking and reboot-and-reconnect need a paid plan. Paid plans start at $10 per technician / month, billed annually ($12 billed monthly).
How much does Zoho Assist cost?
Zoho Assist lists 6 plans. Free: $0. Remote Support Standard: $10 per technician / month, billed annually ($12 billed monthly). Remote Support Professional: $15 per technician / month, billed annually ($18 billed monthly). Remote Support Enterprise: $24 per technician / month, billed annually ($28 billed monthly). Unattended Access Standard: $10 per 25 computers / month, billed annually ($12 billed monthly). Unattended Access Professional: $15 per 25 computers / month, billed annually ($18 billed monthly). Prices were read from zoho.com on Oct 18, 2026.
What platforms does Zoho Assist work on?
Zoho Assist is available on Web, Windows, macOS, Linux, iOS and Android.
Does Zoho Assist offer any discounts?
Zoho Assist publicly lists the following: Yearly billing saves more than 15%; Volume discounts for larger teams.
How is Zoho Assist rated?
Zoho Assist's iPhone and iPad app averages 4.7 out of 5 from 909 ratings on the App Store in the United States, as read on Oct 18, 2026. That is the store's rating of the app, not a score from us.
Is Zoho Assist open source?
Zoho Assist is not described as open source on its own site, as read on Oct 18, 2026.
What does Zoho Assist integrate with?
Zoho Assist's listing names Zendesk, ServiceNow, Freshservice, Freshdesk, Jira, Zapier and Google Contacts. A listing names up to eight integrations, so it may connect to more.
Does Zoho Assist have a free trial?
Yes. 15-day free trial, no credit card required.
Who makes Zoho Assist?
Zoho Assist is made by Zoho Corporation.
What are the alternatives to Zoho Assist?
The closest alternatives to Zoho Assist in our directory are LogMeIn Resolve, ScreenConnect, TeamViewer, Splashtop and Getscreen.me. Each one has a side-by-side comparison with Zoho Assist.
How does Zoho Assist compare with other remote desktop apps?
Zoho Assist's GPA of 3.0 is higher than 12 of the 15 other remote desktop apps we grade, and level with 1. It stands best on platforms and integrations (A, above 13 of 15) and worst on value for money (C, above 2).
Is Zoho Assist good value for money?
ToolGPA grades Zoho Assist C for value for money. Its paid plans start at $10 a month, against a middle price of $10 for the category: 5 of the 10 others that charge start lower. On features, ease of use and platforms it scores 3.3 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Could I make my own version of Zoho Assist?
To replace Zoho Assist you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 3.0 is higher than 12 of the 15 other remote desktop apps we grade. It costs $120 a year. What you could not make: A fast, secure link to another computer through any network. Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other. It plugs into other products, Zendesk, ServiceNow and Freshservice among them. AI features, unless you pay a model provider for each request yourself. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 18, 2026. What people say is linked where it appears.