Splashtop vs Zoho Assist
We give Splashtop a 2.8 GPA and Zoho Assist a 3.0, out of 4.0. Splashtop grades higher on ease of use. Zoho Assist grades higher on the free plan and platforms. They get the same grade on value for money and features.
Price, platforms and features side by side. The table says where each price was read and when.
Splashtop
Remote access to your own computers, plus separate IT support plans
Zoho Assist
Remote support and unattended access for help desks and IT teams
How we grade them
| 2.8GPASplashtopGood | 3.0GPAZoho AssistVery good | |
|---|---|---|
| Value for money | CRemote Support SOS is $22 per concurrent technician a month billed annually: $259 a year with 10 managed computers, or $399 with 300. For the same job that's mid-pack, above Zoho Assist and below TeamViewer's Business. For your own computers, the Anywhere Access Pack is only $23.99 a year. | CRemote Support Standard is $10 per technician a month billed annually, and unattended computers are a separate $10 per 25, so a technician doing both pays $20. For the same job that's below ScreenConnect, TeamViewer and LogMeIn Resolve, but above Getscreen.me. |
| Free plan and trial | CSplashtop Personal is free, but only on your home network, for up to 2 computers and never for work. Working from home counts as work. Business plans have a free trial with no card, though its length isn't stated. | BA free plan you can actually use: 1 technician, 5 unattended computers and no limit on session length, for personal or small business use. It's one session at a time, and file transfer and screen blanking need paying. Paid plans have a 15-day trial with no card. |
| Features | BUnattended access, support by session code, file transfer, remote print, and a Performance plan with 4:4:4 colour, 240 frames per second, Wacom pens and USB passthrough. Nothing in the listing is missing from the job; single sign-on and the APIs wait for Enterprise. | BOn-demand sessions with chat, voice and video, unattended access with bulk deployment and Wake-on-LAN, recording, branding, a customer widget and Zia AI. Nothing in the listing is missing from the job; recording and remote printing just aren't in Standard. |
| Ease of use | A4.81 from 4,713 App Store ratings for its Business app, the best on record in this category. Install the Streamer on a computer and reach it from anything. | B4.73 from 909 App Store ratings, a fine score that misses our A only on the number of ratings. Customers join from an invitation, so there's little to set up on their side. |
| Platforms and integrations | BWindows, Mac, Linux, Chromebook, iPhone and Android, with Intune, Jira, Freshservice, Jamf, Atera and Datto RMM. There's no web app on record, which keeps it at B, and the APIs are Enterprise only. | AWeb, Windows, Mac, Linux, iPhone and Android, starting sessions from Zendesk, ServiceNow, Freshservice, Freshdesk and Jira tickets, with webhooks and Zapier on higher plans. |
| Best for | remote access from home office to help desk | remote support for small help desks |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Splashtop and Zoho Assist. How we grade
Price against what you get
Splashtop starts at $2 a month when paid by the year and scores 3.3 out of 4 on features, ease of use and platforms. Zoho Assist starts at $10 a month and scores 3.3.
They score the same, and Splashtop starts $8 a month lower. Of the other remote desktop apps on the chart, none scores higher than Splashtop for less, and none scores higher than Zoho Assist for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Splashtop starts at $23.99 per year for personal use; business plans from $6 / month, billed annually. Zoho Assist starts at $10 per technician / month, billed annually ($12 billed monthly).
- Only Zoho Assist lists a web app.
- Splashtop is self-hostable, according to its own site.
At a glance
| Splashtop | Zoho Assist | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $23.99 per year for personal use; business plans from $6 / month, billed annually | $10 per technician / month, billed annually ($12 billed monthly) |
| Free plan | Splashtop Personal is free for non-commercial use on your local home network, for up to 2 computers. Reaching them from outside the home network needs the Anywhere Access Pack. | 1 remote support technician, 5 unattended computers and 1 concurrent session, with no limit on session length. File transfer, screen blanking and reboot-and-reconnect need a paid plan. |
| Free trial | Free trial of business plans, no credit card required; length not stated | 15-day free trial, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | Splashtop Inc. | Zoho Corporation |
| Price read from | splashtop.com | zoho.com |
| Checked | Oct 18, 2026 | Oct 18, 2026 |
Who each one suits
Splashtop
- Reaching a home computer from the couch at no cost, or from anywhere for a small yearly fee
- People working from home who need their office computer from another device
- Designers and video editors who need accurate color and a stylus over a remote link
- IT teams and MSPs supporting staff or customers by concurrent technician
Zoho Assist
- Customer support teams helping users over the phone or chat
- IT teams managing a fleet of office computers without anyone present
- Small businesses that need one technician and a few machines at no cost
- Teams already working in Zendesk, Freshservice or Jira
Worth knowing
Splashtop
- Splashtop Personal is free only on your home network and only for non-commercial use; working from home needs a business plan.
- Business plan prices are shown only as annual billing on the pricing page.
- Remote Support SOS is priced per concurrent technician, with the number of managed computers capped by the option you buy (10 or 300 per licence, up to 1,200).
- Enterprise, with single sign-on, APIs and the on-premises option, has no public price and is quoted by sales.
Zoho Assist
- Remote Support and Unattended Access are sold separately, one per technician and one per 25 computers, so many teams need both.
- The free plan allows one concurrent session and leaves out file transfer and screen blanking.
- A session-based Corporate plan lists $75 a month for 50 technicians, 2 concurrent sessions and 1,000 managed devices; larger concurrent plans are quoted.
- Session recording and remote printing are not in the Standard plans.
Key features
Splashtop
- Unattended access to your own computers
- Install the Streamer on a computer and reach it later from a phone, tablet or another computer, with file transfer and remote print.
- On-demand support by session code
- Remote Support SOS lets a technician connect to any computer or mobile device the user opens a session code on, with or without someone present on managed machines.
- High-performance streaming
- The Performance plan adds 4:4:4 color, up to 240 frames per second, high-fidelity audio, Wacom stylus support and USB passthrough for creative work.
- Endpoint management add-on
- Autonomous Endpoint Management adds real-time patching, monitoring and remediation, and is sold on its own or added to SOS and Enterprise.
- Enterprise and on-premises
- Enterprise adds single sign-on, granular and scheduled access, SIEM logging, cloud recording, APIs and unattended Android access, with an on-premises option.
- Help desk and RMM integrations
- Launch sessions from tools such as Freshservice, Jira, Jamf, Atera and Datto RMM, and manage Bitdefender antivirus from the Splashtop console.
Zoho Assist
- On-demand remote support
- Start a session with a customer's computer through an invitation, with chat, voice and video chat, file transfer, and session transfer to another technician.
- Unattended access
- Deploy the agent to many computers at once, group them, set permissions and reach them without anyone present, including Wake-on-LAN and power options.
- Help desk integrations
- Start sessions from tickets in Zendesk, ServiceNow, Freshservice, Freshdesk and Jira, with webhooks and Zapier on higher plans.
- Session recording and audit
- Record sessions, keep an advanced session audit and send scheduled reports on Enterprise and Unattended Access Professional.
- Rebranding and customer widget
- Put your own branding and domain on the support experience, and embed a widget so customers can ask for a session from your site.
- Zia AI
- The top Remote Support plan, Unattended Access Professional and the Corporate plan include Zoho's Zia AI features.
Plans
Splashtop
Personal$0
Non-commercial use only, on your home Wi-Fi network, for up to 2 Windows or Mac computers. Working from home counts as commercial use.
Anywhere Access Pack$23.99
per year ($5.99 a month billed monthly)
Add-on to Personal for reaching up to 2 home computers from anywhere over the internet. Personal use only.
Solo$6
per month, billed annually ($72 a year)
One user with unattended access from any device, file transfer with drag and drop, and remote print.
Pro$8.25
per user / month, billed annually ($99 a year)
Adds multi-monitor support, user roles and access management, chat, session recording and up to 3 users into one computer.
Performance$13
per user / month, billed annually ($149 a year)
Adds 4:4:4 color accuracy, up to 240 frames per second, high-fidelity audio, remote stylus with Wacom Bridge and USB passthrough.
Remote Support SOS$22
per concurrent technician / month, billed annually
$259 a year with 10 managed computers, or $399 a year with 300; on-demand sessions by code to unlimited computers and mobile devices.
Zoho Assist
Free$0
One technician, 5 unattended computers and 1 concurrent session, on Windows, Mac, Linux and Chromebook, for personal and small business use.
Remote Support Standard$10
per technician / month, billed annually ($12 billed monthly)
Unlimited on-demand sessions per technician, 2 concurrent sessions, file transfer, session transfer, voice chat and help desk integrations.
Remote Support Professional$15
per technician / month, billed annually ($18 billed monthly)
Adds support for mobile devices, scheduled sessions, rebranding, session notes and audit, and 4 concurrent sessions.
Remote Support Enterprise$24
per technician / month, billed annually ($28 billed monthly)
Adds session recording, remote printing and scripts, video chat, a service queue, customer widget, webhooks, Zapier and 6 concurrent sessions.
Unattended Access Standard$10
per 25 computers / month, billed annually ($12 billed monthly)
Unlimited technicians reaching your configured computers, with grouping, bulk deployment, Wake-on-LAN, file transfer and power options.
Unattended Access Professional$15
per 25 computers / month, billed annually ($18 billed monthly)
Adds session recording, remote print and scripts, rebranding, mobile and IoT device support, a credential manager and virtual monitors.
Ways to pay less
Splashtop
- Annual discount
Anywhere Access Pack is cheaper paid yearly
The pack costs $23.99 a year against $5.99 a month, which is $71.88 over twelve months: about two-thirds less.
- Other savings
Volume discounts on Pro and Performance
The pricing page marks volume discounts on the Pro and Performance plans for teams buying several user licences.
Zoho Assist
- Annual discount
Yearly billing saves more than 15%
The pricing page says yearly billing saves more than 15%: Remote Support Standard is $10 a month billed annually against $12 billed monthly.
- Other savings
Volume discounts for larger teams
Zoho Assist offers volume discounts on both yearly and monthly billing as a team grows, arranged through its volume discount page.
