ScreenConnect vs Zoho Assist
We give ScreenConnect a 2.2 GPA and Zoho Assist a 3.0, out of 4.0. Zoho Assist grades higher on value for money, the free plan, ease of use and platforms. They get the same grade on features.
Price, platforms and features side by side. The table says where each price was read and when.
ScreenConnect
Remote support for IT teams and MSPs, priced per concurrent technician
Zoho Assist
Remote support and unattended access for help desks and IT teams
How we grade them
| 2.2GPAScreenConnectFair | 3.0GPAZoho AssistVery good | |
|---|---|---|
| Value for money | DOne is $30 a month billed annually, annual only, for a single licence with 1 session at a time and 10 unattended agents. Past that, Standard is $47 per concurrent tech. For one technician doing the same job that's dearer than Zoho Assist or Splashtop, and many integrations cost extra on top. | CRemote Support Standard is $10 per technician a month billed annually, and unattended computers are a separate $10 per 25, so a technician doing both pays $20. For the same job that's below ScreenConnect, TeamViewer and LogMeIn Resolve, but above Getscreen.me. |
| Free plan and trial | CNo free plan, but there's a free trial that needs no card. ScreenConnect doesn't say how long it lasts. | BA free plan you can actually use: 1 technician, 5 unattended computers and no limit on session length, for personal or small business use. It's one session at a time, and file transfer and screen blanking need paying. Paid plans have a 15-day trial with no card. |
| Features | BOn-demand and unattended sessions, Backstage for fixing a machine silently in the background, a toolbox of scripts, a remote command line, session recording, two-factor sign-in and an on-premises option. Nothing in the listing is missing from the support job. | BOn-demand sessions with chat, voice and video, unattended access with bulk deployment and Wake-on-LAN, recording, branding, a customer widget and Zia AI. Nothing in the listing is missing from the job; recording and remote printing just aren't in Standard. |
| Ease of use | CNo App Store rating on record. It's built for IT pros: agents to deploy, a toolbox of scripts, roles and permissions to set up. Expect a learning curve if you're not one. | B4.73 from 909 App Store ratings, a fine score that misses our A only on the number of ratings. Customers join from an invitation, so there's little to set up on their side. |
| Platforms and integrations | BWindows, Mac, Linux, iPhone and Android, with ConnectWise PSA, Automate, Zendesk, Freshdesk and Acronis. Many of those are paid add-ons, and there's no web app on record. | AWeb, Windows, Mac, Linux, iPhone and Android, starting sessions from Zendesk, ServiceNow, Freshservice, Freshdesk and Jira tickets, with webhooks and Zapier on higher plans. |
| Best for | MSPs supporting many client businesses | remote support for small help desks |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: ScreenConnect and Zoho Assist. How we grade
Price against what you get
ScreenConnect starts at $30 a month and scores 2.7 out of 4 on features, ease of use and platforms. Zoho Assist starts at $10 a month and scores 3.3.
Zoho Assist scores higher and starts $20 a month lower. Of the other remote desktop apps on the chart, 3 score higher than ScreenConnect for less, and none scores higher than Zoho Assist for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- ScreenConnect starts at $30 per month, billed annually (One, single licence). Zoho Assist starts at $10 per technician / month, billed annually ($12 billed monthly).
- Zoho Assist has a free plan. ScreenConnect does not, though it has a free trial.
- Only Zoho Assist lists a web app.
- ScreenConnect is self-hostable, according to its own site.
At a glance
| ScreenConnect | Zoho Assist | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $30 per month, billed annually (One, single licence) | $10 per technician / month, billed annually ($12 billed monthly) |
| Free plan | None | 1 remote support technician, 5 unattended computers and 1 concurrent session, with no limit on session length. File transfer, screen blanking and reboot-and-reconnect need a paid plan. |
| Free trial | Free trial, no credit card required; length not stated | 15-day free trial, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | ConnectWise, LLC | Zoho Corporation |
| Price read from | screenconnect.connectwise.com | zoho.com |
| Checked | Oct 18, 2026 | Oct 18, 2026 |
Who each one suits
ScreenConnect
- Managed service providers supporting many client businesses
- Internal IT teams with several technicians working at once
- Teams already using ConnectWise PSA or Automate
- Organizations that need to host remote support on their own servers
Zoho Assist
- Customer support teams helping users over the phone or chat
- IT teams managing a fleet of office computers without anyone present
- Small businesses that need one technician and a few machines at no cost
- Teams already working in Zendesk, Freshservice or Jira
Worth knowing
ScreenConnect
- Pricing is per concurrent technician, so each person connecting at the same time needs a licence.
- The One plan is a single licence limited to 1 session and 10 unattended agents, and is sold annually only.
- Remote Access licences need at least 25 agents and do not include on-demand support sessions.
- Many integrations, such as ConnectWise PSA, Zendesk and Freshdesk, are listed as paid add-ons.
Zoho Assist
- Remote Support and Unattended Access are sold separately, one per technician and one per 25 computers, so many teams need both.
- The free plan allows one concurrent session and leaves out file transfer and screen blanking.
- A session-based Corporate plan lists $75 a month for 50 technicians, 2 concurrent sessions and 1,000 managed devices; larger concurrent plans are quoted.
- Session recording and remote printing are not in the Standard plans.
Key features
ScreenConnect
- On-demand and unattended sessions
- Start a support session with a user, or install access agents for round-the-clock access to desktops, laptops, servers and mobile devices.
- Backstage
- Troubleshoot and fix a machine silently in the background, without disrupting the person using it. Included from the Standard plan.
- Toolbox and command line
- Keep shared scripts and executables in a toolbox to run on remote machines during sessions, and run commands remotely.
- Security controls
- AES-256 encryption, two-factor authentication, role-based permissions, consent options, audit reports, and sign-in through LDAP, SAML or OAuth.
- Session recording and video auditing
- Record sessions on Standard; Premium adds video auditing and a remote diagnostics toolkit.
- On-premises option
- Besides the cloud service, ScreenConnect can be installed on your own server, with licensing arranged through sales.
Zoho Assist
- On-demand remote support
- Start a session with a customer's computer through an invitation, with chat, voice and video chat, file transfer, and session transfer to another technician.
- Unattended access
- Deploy the agent to many computers at once, group them, set permissions and reach them without anyone present, including Wake-on-LAN and power options.
- Help desk integrations
- Start sessions from tickets in Zendesk, ServiceNow, Freshservice, Freshdesk and Jira, with webhooks and Zapier on higher plans.
- Session recording and audit
- Record sessions, keep an advanced session audit and send scheduled reports on Enterprise and Unattended Access Professional.
- Rebranding and customer widget
- Put your own branding and domain on the support experience, and embed a widget so customers can ask for a session from your site.
- Zia AI
- The top Remote Support plan, Unattended Access Professional and the Corporate plan include Zoho's Zia AI features.
Plans
ScreenConnect
One$30
per month, billed annually (annual only)
A single licence for individual use: 1 session at a time and 10 unattended access agents, with file transfer, remote printing and the toolbox.
Remote Access$35
per month for 25 agents, billed annually
Unattended access only, priced by the number of agents installed, from a minimum of 25; the cost per device falls as the count rises.
Standard$47
per concurrent tech / month, billed annually ($62 billed monthly)
Unlimited unattended agents, up to 3 sessions per tech, Backstage, remote command line, Wake-on-LAN, session recording, VoIP and mobile guests.
Premium$57
per concurrent tech / month, billed annually ($72 billed monthly)
Adds video auditing, a remote diagnostics toolkit, remote camera sharing (view) and up to 10 sessions per tech.
EnterpriseCustom
Custom and multi-year licensing, premium support and escalation, privileged access management and enterprise deployment options.
Zoho Assist
Free$0
One technician, 5 unattended computers and 1 concurrent session, on Windows, Mac, Linux and Chromebook, for personal and small business use.
Remote Support Standard$10
per technician / month, billed annually ($12 billed monthly)
Unlimited on-demand sessions per technician, 2 concurrent sessions, file transfer, session transfer, voice chat and help desk integrations.
Remote Support Professional$15
per technician / month, billed annually ($18 billed monthly)
Adds support for mobile devices, scheduled sessions, rebranding, session notes and audit, and 4 concurrent sessions.
Remote Support Enterprise$24
per technician / month, billed annually ($28 billed monthly)
Adds session recording, remote printing and scripts, video chat, a service queue, customer widget, webhooks, Zapier and 6 concurrent sessions.
Unattended Access Standard$10
per 25 computers / month, billed annually ($12 billed monthly)
Unlimited technicians reaching your configured computers, with grouping, bulk deployment, Wake-on-LAN, file transfer and power options.
Unattended Access Professional$15
per 25 computers / month, billed annually ($18 billed monthly)
Adds session recording, remote print and scripts, rebranding, mobile and IoT device support, a credential manager and virtual monitors.
Ways to pay less
ScreenConnect
- Annual discount
Annual billing saves about a quarter
Standard is $47 per tech a month billed annually against $62 billed monthly, and Premium $57 against $72.
Zoho Assist
- Annual discount
Yearly billing saves more than 15%
The pricing page says yearly billing saves more than 15%: Remote Support Standard is $10 a month billed annually against $12 billed monthly.
- Other savings
Volume discounts for larger teams
Zoho Assist offers volume discounts on both yearly and monthly billing as a team grows, arranged through its volume discount page.
