LogMeIn Resolve vs Zoho Assist
We give LogMeIn Resolve a 2.2 GPA and Zoho Assist a 3.0, out of 4.0. Zoho Assist grades higher on the free plan, features, ease of use and platforms. They get the same grade on value for money.
Price, platforms and features side by side. The table says where each price was read and when.
LogMeIn Resolve
Remote support and device management for IT teams, by endpoint
Zoho Assist
Remote support and unattended access for help desks and IT teams
How we grade them
| 2.2GPALogMeIn ResolveFair | 3.0GPAZoho AssistVery good | |
|---|---|---|
| Value for money | CStarter is $23 a month for 25 endpoints billed annually, with unlimited users, so one technician looking after a small office pays about what Splashtop charges and more than Zoho Assist for the same job. The catch: on-demand help isn't in Starter, and the first plan with it is Advanced at $63. | CRemote Support Standard is $10 per technician a month billed annually, and unattended computers are a separate $10 per 25, so a technician doing both pays $20. For the same job that's below ScreenConnect, TeamViewer and LogMeIn Resolve, but above Getscreen.me. |
| Free plan and trial | CA Free plan exists, as the trial falls back to it, but LogMeIn doesn't list its limits. The 14-day trial of Advanced needs no card, though it asks for a business email. | BA free plan you can actually use: 1 technician, 5 unattended computers and no limit on session length, for personal or small business use. It's one session at a time, and file transfer and screen blanking need paying. Paid plans have a 15-day trial with no card. |
| Features | CUnattended access, on-demand support, monitoring, Windows patching and built-in ticketing, with mobile device management on Complete. The gaps it lists itself: iPhones, iPads and Chromebooks are view-only, and Starter has no remote support licence. | BOn-demand sessions with chat, voice and video, unattended access with bulk deployment and Wake-on-LAN, recording, branding, a customer widget and Zia AI. Nothing in the listing is missing from the job; recording and remote printing just aren't in Standard. |
| Ease of use | CNo App Store rating on record. Monitoring, alerts, patch policies and ticketing are all things to set up, and every plan starts at 25 endpoints, so expect some learning before it pays off. | B4.73 from 909 App Store ratings, a fine score that misses our A only on the number of ratings. Customers join from an invitation, so there's little to set up on their side. |
| Platforms and integrations | BWeb, Windows, Mac, iPhone and Android, with Microsoft Teams and Active Directory, and Bitdefender and Acronis sold as add-ons. There's no Linux and no API on record, which keeps it at B. | AWeb, Windows, Mac, Linux, iPhone and Android, starting sessions from Zendesk, ServiceNow, Freshservice, Freshdesk and Jira tickets, with webhooks and Zapier on higher plans. |
| Best for | remote access, patching and tickets in one | remote support for small help desks |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: LogMeIn Resolve and Zoho Assist. How we grade
Price against what you get
LogMeIn Resolve starts at $23 a month and scores 2.3 out of 4 on features, ease of use and platforms. Zoho Assist starts at $10 a month and scores 3.3.
Zoho Assist scores higher and starts $13 a month lower. Of the other remote desktop apps on the chart, 6 score higher than LogMeIn Resolve for less, and none scores higher than Zoho Assist for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- LogMeIn Resolve starts at $23 per month for 25 endpoints, billed annually ($29 billed monthly). Zoho Assist starts at $10 per technician / month, billed annually ($12 billed monthly).
- Only Zoho Assist lists a Linux app.
- LogMeIn Resolve also covers help desk.
At a glance
| LogMeIn Resolve | Zoho Assist | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $23 per month for 25 endpoints, billed annually ($29 billed monthly) | $10 per technician / month, billed annually ($12 billed monthly) |
| Free plan | A Free plan exists: the 14-day trial falls back to it if you do not subscribe. Its limits are not stated on the pricing page. | 1 remote support technician, 5 unattended computers and 1 concurrent session, with no limit on session length. File transfer, screen blanking and reboot-and-reconnect need a paid plan. |
| Free trial | 14-day free trial of the Advanced tier, no credit card required; business email needed | 15-day free trial, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | GoTo | Zoho Corporation |
| Price read from | logmein.com | zoho.com |
| Checked | Oct 18, 2026 | Oct 18, 2026 |
Who each one suits
LogMeIn Resolve
- Small IT departments that want remote access, patching and tickets in one tool
- Help desks supporting staff on Windows, Mac and Android devices
- Organizations replacing several separate IT tools with one per-endpoint plan
Zoho Assist
- Customer support teams helping users over the phone or chat
- IT teams managing a fleet of office computers without anyone present
- Small businesses that need one technician and a few machines at no cost
- Teams already working in Zendesk, Freshservice or Jira
Worth knowing
LogMeIn Resolve
- Every paid plan starts at a minimum of 25 endpoints; each endpoint is $0.92 to $3.00 a month on annual billing, depending on the plan.
- Starter does not include a remote support licence for helping people on demand; it is an add-on.
- iPhone, iPad and Chromebook support is view-only; full control is for Windows, Mac and Android.
- The product has been renamed from GoTo Resolve to LogMeIn Resolve and now sits on logmein.com.
Zoho Assist
- Remote Support and Unattended Access are sold separately, one per technician and one per 25 computers, so many teams need both.
- The free plan allows one concurrent session and leaves out file transfer and screen blanking.
- A session-based Corporate plan lists $75 a month for 50 technicians, 2 concurrent sessions and 1,000 managed devices; larger concurrent plans are quoted.
- Session recording and remote printing are not in the Standard plans.
Key features
LogMeIn Resolve
- Unattended remote access
- Reach managed computers without anyone present, with file transfer, admin mode, session recording, in-session VoIP and several technicians in one session.
- Instant remote support
- Remote support agents can start clientless sessions on any computer: control of Windows and Mac and Android devices, and view-only on iOS and Chromebooks.
- Monitoring and patching
- Advanced adds performance monitoring, alerts, custom script alerts, remote execution and Windows updates; Complete adds application patching and policies.
- Built-in ticketing
- Incident management, an end-user portal, a Microsoft Teams integration, custom fields and a custom help desk domain, linked to remote support.
- AI credits
- Each endpoint brings one AI credit a month for features such as Dynamic Insights reports from plain-language prompts and the Virtual Technician.
- Security add-ons
- Optional endpoint protection powered by Bitdefender, backup and disaster recovery powered by Acronis, and camera share for support beyond the screen.
Zoho Assist
- On-demand remote support
- Start a session with a customer's computer through an invitation, with chat, voice and video chat, file transfer, and session transfer to another technician.
- Unattended access
- Deploy the agent to many computers at once, group them, set permissions and reach them without anyone present, including Wake-on-LAN and power options.
- Help desk integrations
- Start sessions from tickets in Zendesk, ServiceNow, Freshservice, Freshdesk and Jira, with webhooks and Zapier on higher plans.
- Session recording and audit
- Record sessions, keep an advanced session audit and send scheduled reports on Enterprise and Unattended Access Professional.
- Rebranding and customer widget
- Put your own branding and domain on the support experience, and embed a widget so customers can ask for a session from your site.
- Zia AI
- The top Remote Support plan, Unattended Access Professional and the Corporate plan include Zoho's Zia AI features.
Plans
LogMeIn Resolve
Free$0
What an account keeps after the trial if no paid plan is bought. LogMeIn does not list its limits on the pricing page.
Starter$23
per month for 25 endpoints, billed annually ($29 billed monthly)
Unattended access to managed Windows, Mac and Android devices, terminal, background file manager and screen blanking. $276 a year; remote support is an add-on.
Advanced$63
per month for 25 endpoints, billed annually ($78 billed monthly)
Adds monitoring and alerts, Windows patching, ticketing, remote execution and one remote support licence. $749 a year.
Complete$75
per month for 25 endpoints, billed annually ($94 billed monthly)
Adds mobile device management, application patching, patch policies, self-healing alerts and problem management. $899 a year.
Zoho Assist
Free$0
One technician, 5 unattended computers and 1 concurrent session, on Windows, Mac, Linux and Chromebook, for personal and small business use.
Remote Support Standard$10
per technician / month, billed annually ($12 billed monthly)
Unlimited on-demand sessions per technician, 2 concurrent sessions, file transfer, session transfer, voice chat and help desk integrations.
Remote Support Professional$15
per technician / month, billed annually ($18 billed monthly)
Adds support for mobile devices, scheduled sessions, rebranding, session notes and audit, and 4 concurrent sessions.
Remote Support Enterprise$24
per technician / month, billed annually ($28 billed monthly)
Adds session recording, remote printing and scripts, video chat, a service queue, customer widget, webhooks, Zapier and 6 concurrent sessions.
Unattended Access Standard$10
per 25 computers / month, billed annually ($12 billed monthly)
Unlimited technicians reaching your configured computers, with grouping, bulk deployment, Wake-on-LAN, file transfer and power options.
Unattended Access Professional$15
per 25 computers / month, billed annually ($18 billed monthly)
Adds session recording, remote print and scripts, rebranding, mobile and IoT device support, a credential manager and virtual monitors.
Ways to pay less
LogMeIn Resolve
- Annual discount
Annual billing saves about 20%
The pricing page shows savings of about 20% on annual billing: Starter is $23 a month billed annually against $29 billed monthly.
Zoho Assist
- Annual discount
Yearly billing saves more than 15%
The pricing page says yearly billing saves more than 15%: Remote Support Standard is $10 a month billed annually against $12 billed monthly.
- Other savings
Volume discounts for larger teams
Zoho Assist offers volume discounts on both yearly and monthly billing as a team grows, arranged through its volume discount page.
