Getscreen.me vs Zoho Assist
We give Getscreen.me a 2.8 GPA and Zoho Assist a 3.0, out of 4.0. Getscreen.me grades higher on value for money. Zoho Assist grades higher on features and platforms. They get the same grade on the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Getscreen.me
Browser-based remote access for IT teams, with a free two-device plan
Zoho Assist
Remote support and unattended access for help desks and IT teams
How we grade them
| 2.8GPAGetscreen.meGood | 3.0GPAZoho AssistVery good | |
|---|---|---|
| Value for money | BAdvanced, the first plan with one-off Quick Support sessions for clients, is $6.67 per technician a month billed annually, plus $1.50 a year for each permanent device. For the same job that's less than Zoho Assist, Splashtop or TeamViewer charge one technician. Only RustDesk's free client undercuts it. | CRemote Support Standard is $10 per technician a month billed annually, and unattended computers are a separate $10 per 25, so a technician doing both pays $20. For the same job that's below ScreenConnect, TeamViewer and LogMeIn Resolve, but above Getscreen.me. |
| Free plan and trial | BThe free plan never runs out: one technician, 2 devices, no limit on session time, multi-monitor and chat. That's enough to reach two of your own computers for good. Supporting clients is where it stops, as Quick Support isn't included, though there's a 14-day business trial. | BA free plan you can actually use: 1 technician, 5 unattended computers and no limit on session length, for personal or small business use. It's one session at a time, and file transfer and screen blanking need paying. Paid plans have a 15-day trial with no card. |
| Features | CPermanent access with Wake-on-LAN, Quick Support by link, terminal mode, a file manager, branding and an HTTP API. The gaps it lists itself: there's no iPhone or iPad agent, so those can only connect through a browser, and Standard leaves out Quick Support. | BOn-demand sessions with chat, voice and video, unattended access with bulk deployment and Wake-on-LAN, recording, branding, a customer widget and Zia AI. Nothing in the listing is missing from the job; recording and remote printing just aren't in Standard. |
| Ease of use | BNo App Store rating on record. You work from a browser tab with nothing to install on your end, and a client joins a session from an invitation link or code, so there's very little to set up. | B4.73 from 909 App Store ratings, a fine score that misses our A only on the number of ratings. Customers join from an invitation, so there's little to set up on their side. |
| Platforms and integrations | BWeb, Windows, Mac, Linux, Android and a Chrome extension, plus an HTTP API and plugins for Telegram, LiveChat and Jira Service Desk. No iPhone or iPad app, which keeps it off an A. | AWeb, Windows, Mac, Linux, iPhone and Android, starting sessions from Zendesk, ServiceNow, Freshservice, Freshdesk and Jira tickets, with webhooks and Zapier on higher plans. |
| Best for | browser-based IT support on a small budget | remote support for small help desks |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Getscreen.me and Zoho Assist. How we grade
Price against what you get
Getscreen.me starts at $4.17 a month and scores 2.7 out of 4 on features, ease of use and platforms. Zoho Assist starts at $10 a month and scores 3.3.
Zoho Assist scores higher, and starts $5.83 a month higher: the question is whether the extra is worth that to you. Of the other remote desktop apps on the chart, 2 score higher than Getscreen.me for less, and none scores higher than Zoho Assist for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Getscreen.me starts at $4.17 per technician / month, billed annually, plus a charge per device. Zoho Assist starts at $10 per technician / month, billed annually ($12 billed monthly).
- Only Getscreen.me lists a browser extension.
- Only Zoho Assist lists an iOS app.
- Getscreen.me is self-hostable, according to its own site.
- Getscreen.me can be bought with a one-time purchase.
At a glance
| Getscreen.me | Zoho Assist | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $4.17 per technician / month, billed annually, plus a charge per device | $10 per technician / month, billed annually ($12 billed monthly) |
| Free plan | Permanent access to 2 devices for one technician, with unlimited session time, file transfers up to 50 MB, multi-monitor support and chat. No Quick Support sessions for clients. | 1 remote support technician, 5 unattended computers and 1 concurrent session, with no limit on session length. File transfer, screen blanking and reboot-and-reconnect need a paid plan. |
| Free trial | 14-day business trial with unlimited seats, devices and Quick Support | 15-day free trial, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Point B Ltd | Zoho Corporation |
| Price read from | getscreen.me | zoho.com |
| Checked | Oct 18, 2026 | Oct 18, 2026 |
Who each one suits
Getscreen.me
- IT teams supporting staff or clients from a browser, without installing a viewer
- Managed service providers who want to pay per technician and per device
- Individuals who want a one-time licence for up to 50 of their own devices
- Large organizations that need to host the remote access server themselves
Zoho Assist
- Customer support teams helping users over the phone or chat
- IT teams managing a fleet of office computers without anyone present
- Small businesses that need one technician and a few machines at no cost
- Teams already working in Zendesk, Freshservice or Jira
Worth knowing
Getscreen.me
- Paid plans charge per device on top of each technician seat, so the bill grows with the number of computers you keep permanent access to.
- The Standard plan does not include Quick Support for one-off client sessions; that needs Advanced or above.
- The self-hosted server is sold only on the Enterprise plan with annual billing, with a minimum of 500 devices or 10 technicians.
- There is an Android agent but no iOS agent is listed; iPhones and iPads can connect only through a browser.
Zoho Assist
- Remote Support and Unattended Access are sold separately, one per technician and one per 25 computers, so many teams need both.
- The free plan allows one concurrent session and leaves out file transfer and screen blanking.
- A session-based Corporate plan lists $75 a month for 50 technicians, 2 concurrent sessions and 1,000 managed devices; larger concurrent plans are quoted.
- Session recording and remote printing are not in the Standard plans.
Key features
Getscreen.me
- Permanent access
- Install the agent on a computer once and reach it later from any browser without anyone at the other end, with Wake-on-LAN, reboot during a session and black screen mode.
- Quick Support
- Send a client an invitation link or code for a one-off session, without sharing passwords. Unlimited on Advanced and Enterprise; the lifetime licence allows 10 invitations a day.
- Terminal mode and file manager
- Run commands and scripts on a remote machine without interrupting the person using it, and browse, upload and download its files during a session.
- Shareable device links
- Give a colleague or client access to a device through a public link, and invite others into a joint session with voice calls and chat.
- Branding and team controls
- Higher plans add your own logo, name and subdomain, access rights by device group, departments for technicians, single sign-on and Active Directory import.
- HTTP API and plugins
- An HTTP API for building remote access into other products, plus official plugins for Telegram, LiveChat and Jira Service Desk.
Zoho Assist
- On-demand remote support
- Start a session with a customer's computer through an invitation, with chat, voice and video chat, file transfer, and session transfer to another technician.
- Unattended access
- Deploy the agent to many computers at once, group them, set permissions and reach them without anyone present, including Wake-on-LAN and power options.
- Help desk integrations
- Start sessions from tickets in Zendesk, ServiceNow, Freshservice, Freshdesk and Jira, with webhooks and Zapier on higher plans.
- Session recording and audit
- Record sessions, keep an advanced session audit and send scheduled reports on Enterprise and Unattended Access Professional.
- Rebranding and customer widget
- Put your own branding and domain on the support experience, and embed a widget so customers can ask for a session from your site.
- Zia AI
- The top Remote Support plan, Unattended Access Professional and the Corporate plan include Zoho's Zia AI features.
Plans
Getscreen.me
Free$0
One technician seat and 2 permanent devices, with no time limit on sessions. Quick Support, branding and the API are not included.
Personal Lifetime$249
one-time, single personal licence
Paid once: 50 permanent devices, 10 Quick Support invitations a day, file transfers up to 4 GB and 1 GB of session recordings.
Standard$4.17
per technician / month, billed annually ($5 billed monthly)
Each device adds $1 a year ($0.10 a month billed monthly). Permanent access only, with no Quick Support; files up to 4 GB; 1 GB of recordings per technician.
Advanced$6.67
per technician / month, billed annually ($8 billed monthly)
Each device adds $1.50 a year ($0.15 a month). Adds unlimited Quick Support, terminal mode, branding, access rights and unlimited file size.
Enterprise$8.33
per technician / month, billed annually ($10 billed monthly)
Each device adds $2 a year ($0.20 a month). Adds single sign-on, Active Directory import, a custom domain for links and 5 GB of recordings per technician.
Self-HostedCustom
Runs on your own server with Docker, on the Enterprise plan with annual billing only, for fleets of 500+ devices or 10+ technicians.
Zoho Assist
Free$0
One technician, 5 unattended computers and 1 concurrent session, on Windows, Mac, Linux and Chromebook, for personal and small business use.
Remote Support Standard$10
per technician / month, billed annually ($12 billed monthly)
Unlimited on-demand sessions per technician, 2 concurrent sessions, file transfer, session transfer, voice chat and help desk integrations.
Remote Support Professional$15
per technician / month, billed annually ($18 billed monthly)
Adds support for mobile devices, scheduled sessions, rebranding, session notes and audit, and 4 concurrent sessions.
Remote Support Enterprise$24
per technician / month, billed annually ($28 billed monthly)
Adds session recording, remote printing and scripts, video chat, a service queue, customer widget, webhooks, Zapier and 6 concurrent sessions.
Unattended Access Standard$10
per 25 computers / month, billed annually ($12 billed monthly)
Unlimited technicians reaching your configured computers, with grouping, bulk deployment, Wake-on-LAN, file transfer and power options.
Unattended Access Professional$15
per 25 computers / month, billed annually ($18 billed monthly)
Adds session recording, remote print and scripts, rebranding, mobile and IoT device support, a credential manager and virtual monitors.
Ways to pay less
Getscreen.me
- Annual discount
Annual billing saves about 16%
The plans page marks annual payment as 16% off: Standard is $50 per technician a year against $5 a month billed monthly.
- Education
Up to 50% off for educational institutions
Universities and accredited educational institutions can request a 50% discount on commercial subscriptions.
- Nonprofit
Up to 50% off for nonprofits
Registered nonprofit organizations can apply for up to 50% off the commercial price, depending on their business model.
- Startups
Up to 25% off for young companies
Private commercial companies less than 5 years old can get up to 25% off business subscriptions.
- Other savings
Up to 25% off after the free trial
Users who finish the 14-day free trial can get up to 25% off a commercial subscription.
Zoho Assist
- Annual discount
Yearly billing saves more than 15%
The pricing page says yearly billing saves more than 15%: Remote Support Standard is $10 a month billed annually against $12 billed monthly.
- Other savings
Volume discounts for larger teams
Zoho Assist offers volume discounts on both yearly and monthly billing as a team grows, arranged through its volume discount page.
