TeamViewer vs Zoho Assist
We give TeamViewer a 2.6 GPA and Zoho Assist a 3.0, out of 4.0. Zoho Assist grades higher on value for money and features. They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
TeamViewer
Remote access and IT support, free for personal use only
Zoho Assist
Remote support and unattended access for help desks and IT teams
How we grade them
| 2.6GPATeamViewerGood | 3.0GPAZoho AssistVery good | |
|---|---|---|
| Value for money | D$619.99 a year for Business, one licensed user and up to 200 managed devices, is the only dollar price on record: it's the in-app purchase on the US App Store. For one technician doing the same job, Zoho Assist, Splashtop and LogMeIn Resolve's Starter all cost less. Its other plans couldn't be read in dollars. | CRemote Support Standard is $10 per technician a month billed annually, and unattended computers are a separate $10 per 25, so a technician doing both pays $20. For the same job that's below ScreenConnect, TeamViewer and LogMeIn Resolve, but above Getscreen.me. |
| Free plan and trial | BFree for personal use, with no cap on record for helping friends and family or reaching your own computers, phones and tablets. That's a plan one person can live on. Any work use needs a licence, which you can trial for 14 days. | BA free plan you can actually use: 1 technician, 5 unattended computers and no limit on session length, for personal or small business use. It's one session at a time, and file transfer and screen blanking need paying. Paid plans have a 15-day trial with no card. |
| Features | CAttended and unattended access, file transfer, remote printing, Wake-on-LAN, black screen, session recording and AI summaries. The gaps it lists itself: phones and tablets need a paid add-on, iPhones and iPads only share their screen, and Business allows one connection at a time. | BOn-demand sessions with chat, voice and video, unattended access with bulk deployment and Wake-on-LAN, recording, branding, a customer widget and Zia AI. Nothing in the listing is missing from the job; recording and remote printing just aren't in Standard. |
| Ease of use | B4.67 from 44,790 App Store ratings, just short of our A line. The person at the other end accepts and you're in, so there's not much to learn. | B4.73 from 909 App Store ratings, a fine score that misses our A only on the number of ratings. Customers join from an invitation, so there's little to set up on their side. |
| Platforms and integrations | AWeb, Windows, Mac, Linux, iPhone and Android, with an API and connections to Intune, ServiceNow, Jira, Salesforce, Zendesk, Microsoft Teams and Google Meet. That's everything we look for. | AWeb, Windows, Mac, Linux, iPhone and Android, starting sessions from Zendesk, ServiceNow, Freshservice, Freshdesk and Jira tickets, with webhooks and Zapier on higher plans. |
| Best for | helping family for free, or paid IT support | remote support for small help desks |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: TeamViewer and Zoho Assist. How we grade
Price against what you get
TeamViewer starts at $51.67 a month when paid by the year and scores 3.0 out of 4 on features, ease of use and platforms. Zoho Assist starts at $10 a month and scores 3.3.
Zoho Assist scores higher and starts $41.67 a month lower. Of the other remote desktop apps on the chart, 2 score higher than TeamViewer for less, and none scores higher than Zoho Assist for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- TeamViewer starts at $619.99 per year (Business, as an in-app purchase on the US App Store). Zoho Assist starts at $10 per technician / month, billed annually ($12 billed monthly).
- TeamViewer is end-to-end encrypted, according to its own site.
At a glance
| TeamViewer | Zoho Assist | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $619.99 per year (Business, as an in-app purchase on the US App Store) | $10 per technician / month, billed annually ($12 billed monthly) |
| Free plan | Free for personal use only: helping friends and family and reaching your own devices. Commercial use needs a paid licence. | 1 remote support technician, 5 unattended computers and 1 concurrent session, with no limit on session length. File transfer, screen blanking and reboot-and-reconnect need a paid plan. |
| Free trial | 14-day trial of a commercial plan | 15-day free trial, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | TeamViewer Germany GmbH | Zoho Corporation |
| Price read from | apps.apple.com | zoho.com |
| Checked | Oct 18, 2026 | Oct 18, 2026 |
Who each one suits
TeamViewer
- Helping friends and family with computer problems at no cost
- IT staff and help desks supporting employees' or customers' computers
- Small businesses that need unattended access to up to 200 devices
- Organizations that connect remote support to ServiceNow, Jira or Intune
Zoho Assist
- Customer support teams helping users over the phone or chat
- IT teams managing a fleet of office computers without anyone present
- Small businesses that need one technician and a few machines at no cost
- Teams already working in Zendesk, Freshservice or Jira
Worth knowing
TeamViewer
- TeamViewer's website shows prices by visitor location and could not be read in US dollars; Remote Access, Premium and Corporate prices are missing here.
- The free version is for personal use only; any business or work use needs a paid licence, which TeamViewer offers to trial for 14 days.
- Licences are billed yearly and cap the number of managed devices and simultaneous connections, e.g. one connection at a time on Business.
- Supporting phones and tablets is a paid add-on; for iPhones and iPads it is screen sharing rather than control.
Zoho Assist
- Remote Support and Unattended Access are sold separately, one per technician and one per 25 computers, so many teams need both.
- The free plan allows one concurrent session and leaves out file transfer and screen blanking.
- A session-based Corporate plan lists $75 a month for 50 technicians, 2 concurrent sessions and 1,000 managed devices; larger concurrent plans are quoted.
- Session recording and remote printing are not in the Standard plans.
Key features
TeamViewer
- Attended and unattended access
- Connect to any number of devices when someone at the other end accepts, or to a set number of managed devices without anyone present, depending on the licence.
- File transfer and remote printing
- Send and queue files between devices and print documents from the remote computer to your local printer.
- Wake-on-LAN and black screen
- Power on a remote computer, block local keyboard and mouse input, and black out its screen while you work on it.
- Session recording and switch sides
- Record and replay sessions, and swap who controls whom during a session. Custom branding of support sessions comes with paid licences.
- TeamViewer AI
- Business includes 25 AI credits a month, one per support session, for AI-guided troubleshooting and written session summaries.
- Mobile device support add-on
- An add-on to reach and support Android devices and share the screen of iPhones and iPads, alongside desktop-to-desktop connections.
Zoho Assist
- On-demand remote support
- Start a session with a customer's computer through an invitation, with chat, voice and video chat, file transfer, and session transfer to another technician.
- Unattended access
- Deploy the agent to many computers at once, group them, set permissions and reach them without anyone present, including Wake-on-LAN and power options.
- Help desk integrations
- Start sessions from tickets in Zendesk, ServiceNow, Freshservice, Freshdesk and Jira, with webhooks and Zapier on higher plans.
- Session recording and audit
- Record sessions, keep an advanced session audit and send scheduled reports on Enterprise and Unattended Access Professional.
- Rebranding and customer widget
- Put your own branding and domain on the support experience, and embed a widget so customers can ask for a session from your site.
- Zia AI
- The top Remote Support plan, Unattended Access Professional and the Corporate plan include Zoho's Zia AI features.
Plans
TeamViewer
Free (personal use)$0
For non-commercial use only: remote help for friends and family and access to your own computers, phones and tablets.
Business$619.99
per year, as an in-app purchase in the iOS app
One licensed user, one connection at a time and up to 200 managed devices, with 25 AI credits a month. Price read on the US App Store.
Zoho Assist
Free$0
One technician, 5 unattended computers and 1 concurrent session, on Windows, Mac, Linux and Chromebook, for personal and small business use.
Remote Support Standard$10
per technician / month, billed annually ($12 billed monthly)
Unlimited on-demand sessions per technician, 2 concurrent sessions, file transfer, session transfer, voice chat and help desk integrations.
Remote Support Professional$15
per technician / month, billed annually ($18 billed monthly)
Adds support for mobile devices, scheduled sessions, rebranding, session notes and audit, and 4 concurrent sessions.
Remote Support Enterprise$24
per technician / month, billed annually ($28 billed monthly)
Adds session recording, remote printing and scripts, video chat, a service queue, customer widget, webhooks, Zapier and 6 concurrent sessions.
Unattended Access Standard$10
per 25 computers / month, billed annually ($12 billed monthly)
Unlimited technicians reaching your configured computers, with grouping, bulk deployment, Wake-on-LAN, file transfer and power options.
Unattended Access Professional$15
per 25 computers / month, billed annually ($18 billed monthly)
Adds session recording, remote print and scripts, rebranding, mobile and IoT device support, a credential manager and virtual monitors.
Ways to pay less
TeamViewer
- Nonprofit
30% off for nonprofits and education
Registered nonprofit and educational organizations that apply through TeamViewer's form get a 30% discount.
Zoho Assist
- Annual discount
Yearly billing saves more than 15%
The pricing page says yearly billing saves more than 15%: Remote Support Standard is $10 a month billed annually against $12 billed monthly.
- Other savings
Volume discounts for larger teams
Zoho Assist offers volume discounts on both yearly and monthly billing as a team grows, arranged through its volume discount page.
