The Zoho Assist Insider’s Guide

Everything we know about Zoho Assist in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.

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ToolGPAOctober 2026

Zoho Assist

The Insider’s Guide

Remote support and unattended access for help desks and IT teams

Every plan, grade, refund rule and rival among remote desktop apps, read from Zoho Assist’s own pages.

Made by Zoho Corporation · checked Oct 18, 2026 · toolgpa.com

3.0GPA

01WelcomeWhat it is, who it suits, its grades and the ten things to know first
02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
03What it doesIts main features, where it runs, what it works with and who makes it
04Where it standsIts grades against its category, and whether to keep it or make your own
05The alternativesThe tools it is most often weighed against, side by side
06Quick answersThe questions people ask about it, each answered in a line or two
07About ToolGPAWho made this guide, what else is on the site, and how to cite it

ToolGPA put this guide together from Zoho Assist’s own pages, its app-store listings and our grades. Every fact in it is on Zoho Assist’s page too, where it is kept up to date. Checked Oct 18, 2026.

Part 01 · Overview

Welcome

What it is, who it suits, its grades and the ten things to know first

3.0

GPA, above 12 of the 15 other remote desktop apps we grade

Zoho Assist is remote support software from Zoho, mainly for IT and help desk support of other people's computers. It is sold as two lines: Remote Support, priced per technician for on-demand sessions with customers, and Unattended Access, priced per 25 computers for machines you manage without anyone present. A free plan covers one technician and five unattended computers on Windows, Mac, Linux and Chromebook.

To get you started, here are 9 things to know about Zoho Assist, taken from its own pages and our grades.

Customers join from an invitation, so there's little to set up on their side.

From our grade for ease of use

1
Best for remote support for small help desks
The catch is that support sessions and unattended computers are sold separately, so many teams pay twice.
2
Paid plans start at $10 a month
As its pricing page puts it: $10 per technician / month, billed annually ($12 billed monthly).
3
There is a free plan
1 remote support technician, 5 unattended computers and 1 concurrent session, with no limit on session length. File transfer, screen blanking and reboot-and-reconnect need a paid plan.
4
It runs on 6 platforms
Web, Windows, macOS, Linux, iOS and Android.
5
On-demand remote support
Start a session with a customer's computer through an invitation, with chat, voice and video chat, file transfer, and session transfer to another technician.
6
Unattended access
Deploy the agent to many computers at once, group them, set permissions and reach them without anyone present, including Wake-on-LAN and power options.
7
Help desk integrations
Start sessions from tickets in Zendesk, ServiceNow, Freshservice, Freshdesk and Jira, with webhooks and Zapier on higher plans.
8
A 3.0 GPA, above 12 of 15
That is against the other remote desktop apps we grade, on value, the free plan, features, ease of use and platforms.
9
Keep it
To replace Zoho Assist you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.

Zoho Assist at a glance

Pricing: Free plan, from $10 per technician / month, billed annually ($12 billed monthly)
Free plan: Yes
Free trial: 15-day free trial, no credit card required
Runs on: Web, macOS, Windows, Linux, iOS, Android
Made by: Zoho Corporation
Category: Remote Desktop
Our grade: 3.0 GPA, very good
Store rating: 4.7 on the App Store, 909 ratings

The report card

Best for remote support for small help desks

Zoho Assist is a solid help desk tool with a free plan a one-person IT shop could live on: one technician, five unattended computers, no time limit. Paid plans start at $10 per technician a month billed annually. The catch is that support sessions and unattended computers are sold separately, so many teams pay twice.

ToolGPA report cardZoho AssistGraded Oct 18, 2026

Subject	Grade	Comment
Value for money	C	Remote Support Standard is $10 per technician a month billed annually, and unattended computers are a separate $10 per 25, so a technician doing both pays $20. For the same job that's below ScreenConnect, TeamViewer and LogMeIn Resolve, but above Getscreen.me.
Free plan and trial	B	A free plan you can actually use: 1 technician, 5 unattended computers and no limit on session length, for personal or small business use. It's one session at a time, and file transfer and screen blanking need paying. Paid plans have a 15-day trial with no card.
Features	B	On-demand sessions with chat, voice and video, unattended access with bulk deployment and Wake-on-LAN, recording, branding, a customer widget and Zia AI. Nothing in the listing is missing from the job; recording and remote printing just aren't in Standard.
Ease of use	B	4.73 from 909 App Store ratings, a fine score that misses our A only on the number of ratings. Customers join from an invitation, so there's little to set up on their side.
Platforms and integrations	A	Web, Windows, Mac, Linux, iPhone and Android, starting sessions from Zendesk, ServiceNow, Freshservice, Freshdesk and Jira tickets, with webhooks and Zapier on higher plans.

Grade point averageVery good, out of 4.03.0

An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.

Who Zoho Assist is for

Great if you're a one-person IT shop looking after a handful of machines for free
Handy when support requests already arrive as Zendesk, Freshdesk or Jira tickets
Good for teams that want their own branding on support sessions

Who it is not for

Pricey if you need both support and unattended access, as each is a separate plan
Tight if you stay free and need file transfer, which needs a paid plan
Skip it if session recording is a must on a budget, as it isn't in the Standard plans

Good to know

Good for

Customer support teams helping users over the phone or chat
IT teams managing a fleet of office computers without anyone present
Small businesses that need one technician and a few machines at no cost
Teams already working in Zendesk, Freshservice or Jira

Worth knowing

Remote Support and Unattended Access are sold separately, one per technician and one per 25 computers, so many teams need both.
The free plan allows one concurrent session and leaves out file transfer and screen blanking.
A session-based Corporate plan lists $75 a month for 50 technicians, 2 concurrent sessions and 1,000 managed devices; larger concurrent plans are quoted.
Session recording and remote printing are not in the Standard plans.

Part 02 · Pricing

What it costs

Every plan, the free plan, ways to pay less and how prices have moved

$10

A month to start. There is a free plan too

Zoho Assist has a free plan. Paid plans start at $10 per technician / month, billed annually ($12 billed monthly).

For the same job that's below ScreenConnect, TeamViewer and LogMeIn Resolve, but above Getscreen.me.

From our grade for value for money

Free
$0
One technician, 5 unattended computers and 1 concurrent session, on Windows, Mac, Linux and Chromebook, for personal and small business use.
Remote Support Standard
$10
per technician / month, billed annually ($12 billed monthly)
Unlimited on-demand sessions per technician, 2 concurrent sessions, file transfer, session transfer, voice chat and help desk integrations.
Remote Support Professional
$15
per technician / month, billed annually ($18 billed monthly)
Adds support for mobile devices, scheduled sessions, rebranding, session notes and audit, and 4 concurrent sessions.
Remote Support Enterprise
$24
per technician / month, billed annually ($28 billed monthly)
Adds session recording, remote printing and scripts, video chat, a service queue, customer widget, webhooks, Zapier and 6 concurrent sessions.
Unattended Access Standard
$10
per 25 computers / month, billed annually ($12 billed monthly)
Unlimited technicians reaching your configured computers, with grouping, bulk deployment, Wake-on-LAN, file transfer and power options.
Unattended Access Professional
$15
per 25 computers / month, billed annually ($18 billed monthly)
Adds session recording, remote print and scripts, rebranding, mobile and IoT device support, a credential manager and virtual monitors.

The free plan

1 remote support technician, 5 unattended computers and 1 concurrent session, with no limit on session length. File transfer, screen blanking and reboot-and-reconnect need a paid plan.

Trying it first

15-day free trial, no credit card required

Read from zoho.com on Oct 18, 2026.

Ways to pay less

Annual discount
Yearly billing saves more than 15%
The pricing page says yearly billing saves more than 15%: Remote Support Standard is $10 a month billed annually against $12 billed monthly.
Stated on zoho.com
Other savings
Volume discounts for larger teams
Zoho Assist offers volume discounts on both yearly and monthly billing as a team grows, arranged through its volume discount page.
Stated on zoho.com

Part 03 · Features

What it does

Its main features, where it runs, what it works with and who makes it

Places it runs: Web, macOS, Windows, Linux, iOS and Android

Remote support and unattended access for help desks and IT teams. Here is what it does, as its own site describes it, and what it covers: AI features, remote desktop.

Nothing in the listing is missing from the job; recording and remote printing just aren't in Standard.

From our grade for features

On-demand remote support: Start a session with a customer's computer through an invitation, with chat, voice and video chat, file transfer, and session transfer to another technician.
Unattended access: Deploy the agent to many computers at once, group them, set permissions and reach them without anyone present, including Wake-on-LAN and power options.
Help desk integrations: Start sessions from tickets in Zendesk, ServiceNow, Freshservice, Freshdesk and Jira, with webhooks and Zapier on higher plans.
Session recording and audit: Record sessions, keep an advanced session audit and send scheduled reports on Enterprise and Unattended Access Professional.
Rebranding and customer widget: Put your own branding and domain on the support experience, and embed a widget so customers can ask for a session from your site.
Zia AI: The top Remote Support plan, Unattended Access Professional and the Corporate plan include Zoho's Zia AI features.

Where it runs

Web
macOS
Windows
Linux
iOS
Android

What it works with

Zendesk
ServiceNow
Freshservice
Freshdesk
Jira
Zapier
Google Contacts

Zoho Assist is made by Zoho Corporation.

Part 04 · Standing

Where it stands

Its grades against its category, and whether to keep it or make your own

12/15

Other remote desktop apps it is graded above

Zoho Assist's GPA of 3.0 is higher than 12 of the 15 other remote desktop apps we grade, and level with 1.

It stands best on platforms and integrations (A, above 13 of 15) and worst on value for money (C, above 2).

Its paid plans start at $10 a month, against a middle price of $10 for the category: 5 of the 10 others that charge start lower.

On features, ease of use and platforms it scores 3.3 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.

Each grade against the category

Every bar is all 16 remote desktop apps we grade, cut by the letter each got. Zoho Assist’s own letter is outlined.

CValue for money
Above 2 of 15
BFree plan and trial
Above 9 of 15
BFeatures
Above 12 of 15
BEase of use
Above 5 of 15
APlatforms and integrations
Above 13 of 15

Price against what you get

Each dot is one of 12 remote desktop apps. Further left costs less; higher up scores better on features, ease of use and platforms. Zoho Assist is the marked dot.

What paid plans start at, a month (each step along is roughly double) →

Keep it, or make your own?

Whether this is something you could build for yourself with an AI app builder, and what you would give up.

Keep it

To replace Zoho Assist you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.

It is one of the better ones too: its GPA of 3.0 is higher than 12 of the 15 other remote desktop apps we grade. It costs $120 a year.

What you could not

A fast, secure link to another computer through any network.
Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
It plugs into other products, Zendesk, ServiceNow and Freshservice among them.
AI features, unless you pay a model provider for each request yourself.
Hooks into the device itself: widgets.
What a company asks for before it lets staff use something: roles and permissions.
The depth: we grade its features B, which means it covers the whole job.

What this rests on. Zoho Assist’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.

Part 05 · Alternatives

The alternatives

The tools it is most often weighed against, side by side

LogMeIn Resolve, ScreenConnect, TeamViewer, Splashtop and Getscreen.me

The 5 tools Zoho Assist is most often weighed against, with where each one differs from it.

2.2GPA
LogMeIn Resolve
Free plan · from $23/mo
Remote support and device management for IT teams, by endpoint.
- Only Zoho Assist lists a Linux app.
- LogMeIn Resolve also covers help desk.
Zoho Assist and LogMeIn Resolve compared in full
2.2GPA
ScreenConnect
Free trial · from $30/mo
Remote support for IT teams and MSPs, priced per concurrent technician.
- Zoho Assist has a free plan. ScreenConnect does not, though it has a free trial.
- Only Zoho Assist lists a web app.
- ScreenConnect is self-hostable, according to its own site.
Zoho Assist and ScreenConnect compared in full
2.6GPA
TeamViewer
Free plan · from $619.99/yr
Remote access and IT support, free for personal use only.
- TeamViewer is end-to-end encrypted, according to its own site.
Zoho Assist and TeamViewer compared in full
2.8GPA
Splashtop
Free plan · from $23.99/yr
Remote access to your own computers, plus separate IT support plans.
- Only Zoho Assist lists a web app.
- Splashtop is self-hostable, according to its own site.
Zoho Assist and Splashtop compared in full
2.8GPA
Getscreen.me
Free plan · from $4.17/mo
Browser-based remote access for IT teams, with a free two-device plan.
- Only Zoho Assist lists an iOS app.
- Only Getscreen.me lists a browser extension.
- Getscreen.me is self-hostable, according to its own site.
Zoho Assist and Getscreen.me compared in full

Part 06 · Questions

Quick answers

The questions people ask about it, each answered in a line or two

Questions, each answered in a line or two

The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.

Is Zoho Assist free?

Zoho Assist has a free plan. 1 remote support technician, 5 unattended computers and 1 concurrent session, with no limit on session length.

How much does Zoho Assist cost?

Zoho Assist lists 6 plans. Free: $0.

What platforms does Zoho Assist work on?

Zoho Assist is available on Web, Windows, macOS, Linux, iOS and Android.

Does Zoho Assist offer any discounts?

Zoho Assist publicly lists the following: Yearly billing saves more than 15%; Volume discounts for larger teams.

How is Zoho Assist rated?

Zoho Assist's iPhone and iPad app averages 4.7 out of 5 from 909 ratings on the App Store in the United States, as read on Oct 18, 2026.

Is Zoho Assist open source?

Zoho Assist is not described as open source on its own site, as read on Oct 18, 2026.

What does Zoho Assist integrate with?

Zoho Assist's listing names Zendesk, ServiceNow, Freshservice, Freshdesk, Jira, Zapier and Google Contacts.

Does Zoho Assist have a free trial?

Yes. 15-day free trial, no credit card required.

Who makes Zoho Assist?

Zoho Assist is made by Zoho Corporation.

What are the alternatives to Zoho Assist?

The closest alternatives to Zoho Assist in our directory are LogMeIn Resolve, ScreenConnect, TeamViewer, Splashtop and Getscreen.me.

How does Zoho Assist compare with other remote desktop apps?

Zoho Assist's GPA of 3.0 is higher than 12 of the 15 other remote desktop apps we grade, and level with 1.

Is Zoho Assist good value for money?

ToolGPA grades Zoho Assist C for value for money. Its paid plans start at $10 a month, against a middle price of $10 for the category: 5 of the 10 others that charge start lower.

Could I make my own version of Zoho Assist?

To replace Zoho Assist you would be making a fast, secure link to another computer through any network.

Where this guide comes from

The prices, plans, platforms and features were read from Zoho Assist’s own pages on Oct 18, 2026, and the grades were given on Oct 18, 2026. Graded from this listing, whose facts were read from Zoho's own pages on 18 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews.

Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Zoho Corporation. Prices change, so check zoho.com before you buy.

Part 07 · About

About ToolGPA

Who made this guide, what else is on the site, and how to cite it

2,281

Tools graded, in 73 categories

ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.

ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.

2,281
tools graded
73
categories
426
price changes on record
579
apps priced in 12 countries

What else is on toolgpa.com

Scan for the live page

Prices and grades as they are today

Quoting this guide?

Please name ToolGPA and link to the live page, so readers can check the figures for themselves:

ToolGPA, "Zoho Assist: The Insider's Guide", checked Oct 18, 2026. https://toolgpa.com/tools/zoho-assist

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The best-graded remote desktop apps after Zoho Assist, each with an Insider's Guide of its own.

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Everything in this guide is ToolGPA’s own summary of what Zoho Assist’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. Zoho Assist is a trademark of its owner, and this guide is not made, paid for or approved by Zoho Corporation. Prices and plans change: check zoho.com before you buy.