BeyondTrust Remote Support vs TeamViewer (2026): which should you pick?

Pick BeyondTrust Remote Support if

• Fits if you run a help desk with several representatives and need session control
• Makes sense if you need cloud or on-premises appliance deployment

Look elsewhere if

• Skip it if you want a price on the page, because none is published
• Not for you if you need a free plan or trial, as none is on record
• Tight if you have many representatives, since a licence covers one signed-in representative at a time
• Watch out: extended availability mode, for sharing sessions outside the console, uses an extra licence

Pick TeamViewer if

• Fits if you're the one the family calls when the computer plays up
• Works for help desks already running ServiceNow, Jira or Intune that can pay $619.99 a year or more

Look elsewhere if

• Pricey if you're a one-person IT shop, as Business is $619.99 a year for one user
• Skip it if you need to control iPhones or iPads, which only share their screen, and phones need a paid add-on
• Not for you if your use is really work and you want it free, as the free version is personal only
• Tight if you need more than one connection at a time, which Business doesn't allow
• Watch out: prices change by visitor location, and the Remote Access, Premium and Corporate prices couldn't be read in dollars

BeyondTrust Remote Support

• BeyondTrust's website blocked automated readers, so no prices could be read; its documentation points buyers to sales for additional licenses.
• Support licenses are by concurrent users: any number of accounts can exist, but only as many representatives as licenses bought can be signed in to the console at once.
• Extended availability mode, which lets a representative share sessions outside the console, uses an extra license.
• The supported-platforms page I could read lists macOS, Linux, iOS and Android; Windows details were not in the readable text.

TeamViewer

• TeamViewer's website shows prices by visitor location and could not be read in US dollars; Remote Access, Premium and Corporate prices are missing here.
• The free version is for personal use only; any business or work use needs a paid licence, which TeamViewer offers to trial for 14 days.
• Licences are billed yearly and cap the number of managed devices and simultaneous connections, e.g. one connection at a time on Business.
• Supporting phones and tablets is a paid add-on; for iPhones and iPads it is screen sharing rather than control.

BeyondTrust Remote Support

Remote control of computers and mobile devices

Representatives connect to and control remote systems to troubleshoot, from a desktop console or a web console that needs no installation.

Chat support and skills-based routing

The documentation lists chat support and routing of requests by representative skills among the features of the cloud service.

Role-based access and session monitoring

Role-based controls, session monitoring and multi-factor authentication are described as the security layer around remote sessions.

ITSM integration and reporting

The cloud service documentation mentions ITSM integration, embeddable support components and reporting.

Cloud or appliance deployment

Available as a single-tenant cloud service hosted on AWS with a stated 99.9% monthly availability SLA, or on a B Series or virtual appliance.

Supported clients

The platform documentation covers macOS, Linux desktop and server, iOS and Android, with the customer client, jump client and representative console listed per version.

TeamViewer

Attended and unattended access

Connect to any number of devices when someone at the other end accepts, or to a set number of managed devices without anyone present, depending on the licence.

File transfer and remote printing

Send and queue files between devices and print documents from the remote computer to your local printer.

Wake-on-LAN and black screen

Power on a remote computer, block local keyboard and mouse input, and black out its screen while you work on it.

Session recording and switch sides

Record and replay sessions, and swap who controls whom during a session. Custom branding of support sessions comes with paid licences.

TeamViewer AI

Business includes 25 AI credits a month, one per support session, for AI-guided troubleshooting and written session summaries.

Mobile device support add-on

An add-on to reach and support Android devices and share the screen of iPhones and iPads, alongside desktop-to-desktop connections.

BeyondTrust Remote Support

Pricing could not be confirmed. See beyondtrust.com.

TeamViewer

• Free (personal use)$0

  For non-commercial use only: remote help for friends and family and access to your own computers, phones and tablets.

• Business$619.99

  per year, as an in-app purchase in the iOS app

  One licensed user, one connection at a time and up to 200 managed devices, with 25 AI credits a month. Price read on the US App Store.

BeyondTrust Remote Support

No public discounts listed.

TeamViewer

• Nonprofit

  30% off for nonprofits and education

  Registered nonprofit and educational organizations that apply through TeamViewer's form get a 30% discount.