BeyondTrust Remote Support vs ScreenConnect (2026): which should you pick?

Pick BeyondTrust Remote Support if

• Fits if you run a help desk with several representatives and need session control
• Makes sense if you need cloud or on-premises appliance deployment

Look elsewhere if

• Skip it if you want a price on the page, because none is published
• Not for you if you need a free plan or trial, as none is on record
• Tight if you have many representatives, since a licence covers one signed-in representative at a time
• Watch out: extended availability mode, for sharing sessions outside the console, uses an extra licence

Pick ScreenConnect if

• Fits if you're an MSP looking after many client businesses
• Works for teams that already run ConnectWise PSA or Automate and will pay for the add-ons

Look elsewhere if

• Pricey if you're one person with a few machines, since One is $30 a month, annual only
• Tight if you're on One and need more than 1 session at a time or 10 unattended agents
• Skip it if you need help desk integrations included, as ConnectWise PSA, Zendesk and Freshdesk are paid add-ons
• Watch out: Remote Access needs at least 25 agents and leaves out on-demand support sessions
• Pricey if several people connect at once, since each concurrent technician needs a $47 or $57 license

BeyondTrust Remote Support

• BeyondTrust's website blocked automated readers, so no prices could be read; its documentation points buyers to sales for additional licenses.
• Support licenses are by concurrent users: any number of accounts can exist, but only as many representatives as licenses bought can be signed in to the console at once.
• Extended availability mode, which lets a representative share sessions outside the console, uses an extra license.
• The supported-platforms page I could read lists macOS, Linux, iOS and Android; Windows details were not in the readable text.

ScreenConnect

• Pricing is per concurrent technician, so each person connecting at the same time needs a licence.
• The One plan is a single licence limited to 1 session and 10 unattended agents, and is sold annually only.
• Remote Access licences need at least 25 agents and do not include on-demand support sessions.
• Many integrations, such as ConnectWise PSA, Zendesk and Freshdesk, are listed as paid add-ons.

BeyondTrust Remote Support

Remote control of computers and mobile devices

Representatives connect to and control remote systems to troubleshoot, from a desktop console or a web console that needs no installation.

Chat support and skills-based routing

The documentation lists chat support and routing of requests by representative skills among the features of the cloud service.

Role-based access and session monitoring

Role-based controls, session monitoring and multi-factor authentication are described as the security layer around remote sessions.

ITSM integration and reporting

The cloud service documentation mentions ITSM integration, embeddable support components and reporting.

Cloud or appliance deployment

Available as a single-tenant cloud service hosted on AWS with a stated 99.9% monthly availability SLA, or on a B Series or virtual appliance.

Supported clients

The platform documentation covers macOS, Linux desktop and server, iOS and Android, with the customer client, jump client and representative console listed per version.

ScreenConnect

On-demand and unattended sessions

Start a support session with a user, or install access agents for round-the-clock access to desktops, laptops, servers and mobile devices.

Backstage

Troubleshoot and fix a machine silently in the background, without disrupting the person using it. Included from the Standard plan.

Toolbox and command line

Keep shared scripts and executables in a toolbox to run on remote machines during sessions, and run commands remotely.

Security controls

AES-256 encryption, two-factor authentication, role-based permissions, consent options, audit reports, and sign-in through LDAP, SAML or OAuth.

Session recording and video auditing

Record sessions on Standard; Premium adds video auditing and a remote diagnostics toolkit.

On-premises option

Besides the cloud service, ScreenConnect can be installed on your own server, with licensing arranged through sales.

BeyondTrust Remote Support

Pricing could not be confirmed. See beyondtrust.com.

ScreenConnect

• One$30

  per month, billed annually (annual only)

  A single licence for individual use: 1 session at a time and 10 unattended access agents, with file transfer, remote printing and the toolbox.

• Remote Access$35

  per month for 25 agents, billed annually

  Unattended access only, priced by the number of agents installed, from a minimum of 25; the cost per device falls as the count rises.

• Standard$47

  per concurrent tech / month, billed annually ($62 billed monthly)

  Unlimited unattended agents, up to 3 sessions per tech, Backstage, remote command line, Wake-on-LAN, session recording, VoIP and mobile guests.

• Premium$57

  per concurrent tech / month, billed annually ($72 billed monthly)

  Adds video auditing, a remote diagnostics toolkit, remote camera sharing (view) and up to 10 sessions per tech.

• EnterpriseCustom

  Custom and multi-year licensing, premium support and escalation, privileged access management and enterprise deployment options.

BeyondTrust Remote Support

No public discounts listed.

ScreenConnect

• Annual discount

  Annual billing saves about a quarter

  Standard is $47 per tech a month billed annually against $62 billed monthly, and Premium $57 against $72.