BeyondTrust Remote Support vs Splashtop (2026): which should you pick?

Pick BeyondTrust Remote Support if

• Fits if you run a help desk with several representatives and need session control
• Makes sense if you need cloud or on-premises appliance deployment

Look elsewhere if

• Skip it if you want a price on the page, because none is published
• Not for you if you need a free plan or trial, as none is on record
• Tight if you have many representatives, since a licence covers one signed-in representative at a time
• Watch out: extended availability mode, for sharing sessions outside the console, uses an extra licence

Pick Splashtop if

• Fits if you want your home PC from anywhere for $23.99 a year
• Works for help desks that support people by session code at $22 per concurrent technician

Look elsewhere if

• Skip it if you hoped the free app would reach your PC from outside the house, as it's home Wi-Fi only
• Not for you if you work from home and want it free, as that counts as commercial use
• Pricey if you need single sign-on, the APIs or on-premises, which sit on an Enterprise plan quoted by sales
• Watch out: business plans are shown on annual billing only, the trial's length isn't stated, and there's no web app
• Tight if SOS outgrows its cap, as each license covers 10 or 300 managed computers, up to 1,200

BeyondTrust Remote Support

• BeyondTrust's website blocked automated readers, so no prices could be read; its documentation points buyers to sales for additional licenses.
• Support licenses are by concurrent users: any number of accounts can exist, but only as many representatives as licenses bought can be signed in to the console at once.
• Extended availability mode, which lets a representative share sessions outside the console, uses an extra license.
• The supported-platforms page I could read lists macOS, Linux, iOS and Android; Windows details were not in the readable text.

Splashtop

• Splashtop Personal is free only on your home network and only for non-commercial use; working from home needs a business plan.
• Business plan prices are shown only as annual billing on the pricing page.
• Remote Support SOS is priced per concurrent technician, with the number of managed computers capped by the option you buy (10 or 300 per licence, up to 1,200).
• Enterprise, with single sign-on, APIs and the on-premises option, has no public price and is quoted by sales.

BeyondTrust Remote Support

Remote control of computers and mobile devices

Representatives connect to and control remote systems to troubleshoot, from a desktop console or a web console that needs no installation.

Chat support and skills-based routing

The documentation lists chat support and routing of requests by representative skills among the features of the cloud service.

Role-based access and session monitoring

Role-based controls, session monitoring and multi-factor authentication are described as the security layer around remote sessions.

ITSM integration and reporting

The cloud service documentation mentions ITSM integration, embeddable support components and reporting.

Cloud or appliance deployment

Available as a single-tenant cloud service hosted on AWS with a stated 99.9% monthly availability SLA, or on a B Series or virtual appliance.

Supported clients

The platform documentation covers macOS, Linux desktop and server, iOS and Android, with the customer client, jump client and representative console listed per version.

Splashtop

Unattended access to your own computers

Install the Streamer on a computer and reach it later from a phone, tablet or another computer, with file transfer and remote print.

On-demand support by session code

Remote Support SOS lets a technician connect to any computer or mobile device the user opens a session code on, with or without someone present on managed machines.

High-performance streaming

The Performance plan adds 4:4:4 color, up to 240 frames per second, high-fidelity audio, Wacom stylus support and USB passthrough for creative work.

Endpoint management add-on

Autonomous Endpoint Management adds real-time patching, monitoring and remediation, and is sold on its own or added to SOS and Enterprise.

Enterprise and on-premises

Enterprise adds single sign-on, granular and scheduled access, SIEM logging, cloud recording, APIs and unattended Android access, with an on-premises option.

Help desk and RMM integrations

Launch sessions from tools such as Freshservice, Jira, Jamf, Atera and Datto RMM, and manage Bitdefender antivirus from the Splashtop console.

BeyondTrust Remote Support

Pricing could not be confirmed. See beyondtrust.com.

Splashtop

• Personal$0

  Non-commercial use only, on your home Wi-Fi network, for up to 2 Windows or Mac computers. Working from home counts as commercial use.

• Anywhere Access Pack$23.99

  per year ($5.99 a month billed monthly)

  Add-on to Personal for reaching up to 2 home computers from anywhere over the internet. Personal use only.

• Solo$6

  per month, billed annually ($72 a year)

  One user with unattended access from any device, file transfer with drag and drop, and remote print.

• Pro$8.25

  per user / month, billed annually ($99 a year)

  Adds multi-monitor support, user roles and access management, chat, session recording and up to 3 users into one computer.

• Performance$13

  per user / month, billed annually ($149 a year)

  Adds 4:4:4 color accuracy, up to 240 frames per second, high-fidelity audio, remote stylus with Wacom Bridge and USB passthrough.

• Remote Support SOS$22

  per concurrent technician / month, billed annually

  $259 a year with 10 managed computers, or $399 a year with 300; on-demand sessions by code to unlimited computers and mobile devices.

BeyondTrust Remote Support

No public discounts listed.

Splashtop

• Annual discount

  Anywhere Access Pack is cheaper paid yearly

  The pack costs $23.99 a year against $5.99 a month, which is $71.88 over twelve months: about two-thirds less.

• Other savings

  Volume discounts on Pro and Performance

  The pricing page marks volume discounts on the Pro and Performance plans for teams buying several user licences.