BeyondTrust Remote Support vs SolarWinds Dameware (2026): which should you pick?

Pick BeyondTrust Remote Support if

• Fits if you run a help desk with several representatives and need session control
• Makes sense if you need cloud or on-premises appliance deployment

Look elsewhere if

• Skip it if you want a price on the page, because none is published
• Not for you if you need a free plan or trial, as none is on record
• Tight if you have many representatives, since a licence covers one signed-in representative at a time
• Watch out: extended availability mode, for sharing sessions outside the console, uses an extra licence

Pick SolarWinds Dameware if

• Fits if you're an IT technician who supports many machines and wants one tool
• Works for teams already on SolarWinds Service Desk or Web Help Desk

Look elsewhere if

• Pricey if you're one person helping family: it's a technician tool with no free plan
• Watch out: the page shows only starting prices and doesn't say how long a licence runs
• Tight if you want more than one technician at once on Remote Everywhere, which is one concurrent technician and 500 endpoint agents per licence
• Skip it if you don't want to run servers: Remote Support and Mini Remote Control are installed on your own

BeyondTrust Remote Support

• BeyondTrust's website blocked automated readers, so no prices could be read; its documentation points buyers to sales for additional licenses.
• Support licenses are by concurrent users: any number of accounts can exist, but only as many representatives as licenses bought can be signed in to the console at once.
• Extended availability mode, which lets a representative share sessions outside the console, uses an extra license.
• The supported-platforms page I could read lists macOS, Linux, iOS and Android; Windows details were not in the readable text.

SolarWinds Dameware

• The pricing page shows only starting prices ($370, $520, $972) and a quote option; it does not say how long a license runs.
• Remote Everywhere is licensed for one concurrent technician and 500 endpoint agents per license; the self-hosted products allow unlimited end devices.
• Dameware is a technician tool, not a personal remote access service, and has no free plan.
• Remote Support and Mini Remote Control are installed on your own servers, so you maintain them.

BeyondTrust Remote Support

Remote control of computers and mobile devices

Representatives connect to and control remote systems to troubleshoot, from a desktop console or a web console that needs no installation.

Chat support and skills-based routing

The documentation lists chat support and routing of requests by representative skills among the features of the cloud service.

Role-based access and session monitoring

Role-based controls, session monitoring and multi-factor authentication are described as the security layer around remote sessions.

ITSM integration and reporting

The cloud service documentation mentions ITSM integration, embeddable support components and reporting.

Cloud or appliance deployment

Available as a single-tenant cloud service hosted on AWS with a stated 99.9% monthly availability SLA, or on a B Series or virtual appliance.

Supported clients

The platform documentation covers macOS, Linux desktop and server, iOS and Android, with the customer client, jump client and representative console listed per version.

SolarWinds Dameware

Attended and unattended support

Technicians can help a user who is present or connect behind the scenes, and Wake-on-LAN reaches sleeping or powered-off devices.

Windows, Mac and Linux targets

The product pages describe remote connections to Windows, Mac OS X and Linux computers, plus remote control of Android and iOS devices.

Mobile app

A Dameware mobile app lets a technician control Windows computers from an iOS device using the same protocol as the desktop version.

Chat, video and session records

Remote Everywhere adds chat, VoIP and video calls inside sessions, saved session logs and recorded sessions stored in the cloud.

Security options

The site lists smart-card authentication, multi-factor authentication, an internet proxy feature and RDP security.

Cloud or on-premises

Remote Everywhere runs in the cloud; Remote Support and Mini Remote Control are installed on your own systems.

BeyondTrust Remote Support

Pricing could not be confirmed. See beyondtrust.com.

SolarWinds Dameware

• Dameware Mini Remote Control$370

  starting price, no monthly fees; licence term not shown

  Self-hosted. One technician per license and unlimited end devices.

• Dameware Remote Support$520

  starting price, no monthly fees; licence term not shown

  Self-hosted. One technician per license and unlimited end devices.

• Dameware Remote Everywhere$972

  starting price; billing basis not shown

  Cloud service delivered as SaaS. One concurrent technician and 500 endpoint agents per license.