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BeyondTrust Remote Support review (2026): is it worth it?

Enterprise remote support for IT service desks, licensed by seat

PaidRemote DesktopChecked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
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BeyondTrust Remote Support report card

2.2GPA

Fair · out of 4.0 · graded Nov 12, 2026

Best for controlled remote support for large IT help desks

BeyondTrust Remote Support is a remote support product for IT teams, covering computers and mobile devices with role-based access, session monitoring and ITSM integration, deployed in the cloud or as an appliance. No prices are published and licences are by concurrent representative, so you need a sales call to know the cost.

Who BeyondTrust Remote Support is for

  • Fits if you run a help desk with several representatives and need session control
  • Makes sense if you need cloud or on-premises appliance deployment

Who BeyondTrust Remote Support is not for

  • Skip it if you want a price on the page, because none is published
  • Not for you if you need a free plan or trial, as none is on record
  • Tight if you have many representatives, since a licence covers one signed-in representative at a time
  • Watch out: extended availability mode, for sharing sessions outside the console, uses an extra licence
See the alternatives

Why BeyondTrust Remote Support gets a 2.2

Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.

  • CValue for moneyNo price is published; the documentation points buyers to sales for licences, which are by concurrent representative.
  • FFree plan and trialNo free plan and no trial are on record, and nothing free is mentioned in the pages read.
  • BFeaturesRemote control of computers and mobile devices, chat and skills-based routing, role-based access, session monitoring, reporting and ITSM links. Nothing in the listing is missing for support work.
  • CEase of useNo rating on record. It's an enterprise product with cloud or appliance deployment, consoles and role setup to work through.
  • APlatforms and integrationsWeb, Mac, Linux, iOS and Android, plus a public API and ITSM integrations. The pages read didn't show the Windows details.

What these grades rest on. Graded from this listing, whose facts were read from BeyondTrust's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.

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BeyondTrust Remote Support: 2.2 GPA on ToolGPA

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Where BeyondTrust Remote Support stands among remote desktop apps

BeyondTrust Remote Support's GPA of 2.2 is higher than 2 of the 35 other remote desktop apps we grade, and level with 8.

It stands best on platforms and integrations (A, above 31 of 35) and worst on free plan and trial (F, above 0).

Each grade against the category

Every bar is all 36 remote desktop apps we grade, cut by the letter each got. BeyondTrust Remote Support’s own letter is outlined.

  • CValue for moneyAbove 4 of 35, level with 19
  • FFree plan and trialAbove 0 of 35
  • BFeaturesAbove 25 of 35, level with 10
  • CEase of useAbove 2 of 35, level with 19
  • APlatforms and integrationsAbove 31 of 35, level with 4

Keep BeyondTrust Remote Support, or make your own?

Keep it

To replace BeyondTrust Remote Support you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.

That makes this kind of software worth paying for, not this one in particular: 25 of the 35 other remote desktop apps grade higher.

What you could not

  • A fast, secure link to another computer through any network.
  • Apps for macOS, Linux, iOS and Android that stay in step with each other.
  • An API that other software can build on.
  • What a company asks for before it lets staff use something: roles and permissions.
  • The depth: we grade its features B, which means it covers the whole job.

What this rests on. BeyondTrust Remote Support’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.

What is BeyondTrust Remote Support?

BeyondTrust Remote Support is a remote support product for IT service desks, help desks and support teams that need to connect to and control remote computers and devices. It is part of BeyondTrust's Secure Remote Access offering, alongside Privileged Remote Access, and runs either in BeyondTrust's cloud or on a B Series or virtual appliance. Pricing is not published.

Worth knowing

  • BeyondTrust's website blocked automated readers, so no prices could be read; its documentation points buyers to sales for additional licenses.
  • Support licenses are by concurrent users: any number of accounts can exist, but only as many representatives as licenses bought can be signed in to the console at once.
  • Extended availability mode, which lets a representative share sessions outside the console, uses an extra license.
  • The supported-platforms page I could read lists macOS, Linux, iOS and Android; Windows details were not in the readable text.

Key features

Remote control of computers and mobile devices
Representatives connect to and control remote systems to troubleshoot, from a desktop console or a web console that needs no installation.
Chat support and skills-based routing
The documentation lists chat support and routing of requests by representative skills among the features of the cloud service.
Role-based access and session monitoring
Role-based controls, session monitoring and multi-factor authentication are described as the security layer around remote sessions.
ITSM integration and reporting
The cloud service documentation mentions ITSM integration, embeddable support components and reporting.
Cloud or appliance deployment
Available as a single-tenant cloud service hosted on AWS with a stated 99.9% monthly availability SLA, or on a B Series or virtual appliance.
Supported clients
The platform documentation covers macOS, Linux desktop and server, iOS and Android, with the customer client, jump client and representative console listed per version.

BeyondTrust Remote Support pricing

We could not confirm BeyondTrust Remote Support’s current pricing from its own site, so we are not listing plans here. See beyondtrust.com for current prices.

BeyondTrust Remote Support alternatives

All BeyondTrust Remote Support alternatives comparedAll remote desktop apps

Common questions

Does BeyondTrust Remote Support have a Windows app?

No Windows app was listed when its pages were read on Nov 12, 2026. BeyondTrust Remote Support is listed for Web, macOS, Linux, iOS and Android.

Is BeyondTrust Remote Support open source?

BeyondTrust Remote Support is not described as open source on its own site, as read on Nov 12, 2026.

Does BeyondTrust Remote Support have an API?

Yes. BeyondTrust Remote Support offers a public API, according to its own site.

Sources for this page

The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.